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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

GB
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Gary B.
Scottsdale, AZ
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
verified customerVerified Customer
10
Category: Service
front doors seal wind noise
Discussed problem with Mike Southern , happy to report that issue discussed and will be resolved at next appointment
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2021
Service Type: Repair
10
Category: Service
wind noise at both front doors
Everything was completed except for 1 issue which was the wind noise from both front door seals
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/06/2021 10:05 AM

Thank you for the feedback Gary.

We'll get you back in soon and make sure we chase down that wind noise.  We are very happy to be you and your family's dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
HC
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Harold C.
Scottsdale, AZ
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
verified customerVerified Customer
10
Category: Service
ReScoring my service
I did not mean to originally submit a score of four but rather the top number of 5!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2021
Service Type: Repair
8
Category: Service
Latest Service
Great service!!&
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2021 12:51 PM

Thank you for the great review for Norm and our store.

We are so happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service.
Good service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/13/2021 11:33 AM

Thank you for the positive review.

Next time let us know how we can earn that 5th star, we plan to be your dealer for life and whatever we can do to make your visits more pleasant we would certainly want to do for you.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
FA
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Fausto A.
Cave Creek, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your kindness ,punctuality and efficiency
As I wrote in the previous page , I like the way you are dealing with your customers and the good services you are providing, always with great kindness.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/13/2020 03:32 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer andwe look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KS
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Karl S.
Scottsdale, AZ
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Engine check f/u
Everything went fine.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2020 12:54 PM

Thank you Karl for the positive review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GR
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George R.
Peoria, AZ
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2020
verified customerVerified Customer
Category: Service
Love the car. Responsive customer service.
After submitting a review about the Navigation maps being out of date on our 2020 Santa Fe, the Service Manager took time to investigate and communicate his findings and suggestions to me. He concluded that the provider of the maps system hasn’t updated their system with roads that I know were well established years ago. The Service Manager reported the issue to the maps provider and offered to help me with the newest download to the car which is normally a customer operation.
Recommended
Employees worked with
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NORM ROSEN
MP
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Maureen P.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sales call
Interesting that received sales call day after we were there maybe someone could of spoken to us while we were there instead of us having to make a separate trip
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/01/2020 10:32 AM

Thank you Maureen for the positive review.

Our sales team has new challenges these days, but I am confident they would have preferred to talk with you and Gary when you were here.  Forgive our chaos please, trying times.

Always good to see the two of you and hopefully next visit we'll be back up to 5-stars.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LL
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Leslie L.
Crown King, AZ
2015 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
had appointment, got right in and service was completed in a very timely manner.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/14/2020 02:59 PM

Thank you Leslie for the positive review.

We are happy to be your Hyundai dealer and we look forward serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MZ
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Michael Z.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Very modern and clean facility. Service was prompt and on-time. Service advisor Norm treats you with respect and as a valued customer.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/14/2019 08:09 AM

Thank you Michael for the positive review and recommendation for Norm Rosen your service advisor.

We are happy to be your dealership and we look forward to seeing you again next visit.

If there is anything we can do to earn that 5th star please let us know.  We want you to have perfect experiences in our service department and if there is something we're missing we'd like to improve.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
It was fine.
n/a
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/09/2019 11:25 AM

Thank you for the positive review.

We're glad it was fine.
n/a

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CC
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Candice C.
Mesa, AZ
2011 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
Service was good...Customer wait area needs updating, new carpet, etc.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/02/2019 11:31 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Tempe, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
I dropped off the car by 7 AM with the impression that it'd be done under 1 hour, but it dragged out a lot longer. I'm not sure if changing the oil or washing the car would take so much time?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/02/2019 11:31 AM

Thank you for the positive review.

Hard to say if it was the wash or the oil change that Saturday, but we'd hope it was the oil change and only because we wanted to make sure it was 100% right for you.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Gilbert, AZ
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice and Clean
I bought my son and they had play for children which help pass the time for my son.I also got my car on time
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/17/2019 12:24 PM

Thank you for the positive review.

We are glad you enjoyed our kids area and we look forward to seeing you * and your son) again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
ML
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Mary L.
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service but make sure to check your tire pressure
Good service performed on my Hyundai, but they overfilled my tires- luckily I checked them and my spouse was able to adjust the pressure
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/10/2019 04:57 PM

Thank you for the positive review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NK
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Norma K.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Cedric Kirchner
There staff are all team players!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/06/2019 09:34 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RB
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Robert B.
Scottsdale, AZ
2012 Hyundai Veracruz
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
rear brake job
It's good.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/15/2019 09:18 AM

Thank you for the positive review.

We are happy to be your Veracruz dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DD
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Dennis D.
Chandler, AZ
2016 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wheel balance or alignment?
I love my Genesis and baby it. After taking it in for 15000 mile service it wasn't feeling like a luxury car...meandering all over the road. It was fine when I brought it in for service. The only thing they did to cause a change was rotating and balancing tires so I brought it back hoping they would check the balance. Instead I was taken on a long test drive (the technician was great...a very polite young man who clearly loved his job) and afterward was told the alignment was off. The car immediately felt like my luxury car again but I question why it was suddenly out of alignment when I hadn't hit anything and had driven only about 150 miles, most of which was the trip back and forth to the dealer.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/12/2019 09:52 AM

Thank you for the positive review and recommendation.

We're glad you enjoyed your time with Zach, he is a great tech and we are very fortunate to have him on our team.  It is curious that only after we did the rotate and balance that the meandering presented itself.  With the exception of considerable tire pull, there really shouldn't be anything in the rotate or balance that would introduce a pull.  Reviewing the specs measured before and after the alignment, it clearly was out but still doesn't explain well how within 2 weeks of service you started feeling the pull.

Mysteries abound.

Still, we're glad we were able to sort it out for you and that your Genesis once again feels like the luxury car it always has been for you.  We are very happy to be your Genesis dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TW
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Tina W.
Phoenix, AZ
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job
Friendly
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/28/2019 07:12 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CO
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Carol O.
Sun Lakes, AZ
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
O&E Towing Co -Towing my car
Customer service for HYUNDAI ROADSIDE SERVICE IS GREAT. After my towing order was in the system and my car disappeared for hours being delivered to the dealer, they got on it right away and found my car. They immediately seized my car back via a Hyundai reliable driver. What a happy ending to the mystery.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/02/2019 08:09 AM

Thank you for the positive review.

We're glad we could help get you through what was otherwise going to be a very bad day and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MC
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Mark C.
Phoenix, AZ
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
Good job.....
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/12/2018 07:54 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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