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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

DW
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Denise W.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Norm as always is awesome to work with. It was a quick visit. Thanks
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/24/2020 07:55 AM

Thank you Denise for the awesome review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KC
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Kay C.
Mesa, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
Norm and the service guys
did a great job
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/24/2020 07:53 AM

Thank you Kay.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MA
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Marion A.
Scottsdale, AZ
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE
Excellent Service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/17/2020 12:59 PM

Thank you for the wonderful review and recommendation and congratulations on your new Kona!

We have been happy to be your Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WP
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William P.
Sun Lakes, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Norm was my service agent for this visit. I needed a replacement for a front turn indicator bulb and receptacle. Norm had my car service completed in less than an hour. He was friendly, professional and informative.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/14/2020 11:09 AM

Thank you William for the wonderful review and recommendation for Norm Rosen your advisor.

We know you come a long way to see us and it means a lot to us.  We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RD
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Robert D.
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent...and rapid...service.
Norm Rosen does an excellent job!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2020 07:59 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AW
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Anita W.
Scottsdale, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service and problem solving
Where do I begin with this place. I have had the opportunity to interact with all departments and I have to say it's been 100%!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2020 07:58 AM

Thank you for the fantastic review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JF
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John F.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friends
All folks are excellent ,quality personnel. Enjoy my visits! Mike, we need ink. Next service is for over 100,000miles —
My Genesis has received excellent care.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/05/2020 03:00 PM

We DO need ink - we need to ink the deal on your new Genesis.

John, it really has been our pleasure to be your dealer and we look forward to being here for you for all the years, miles, and vehicles to come...

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JO
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James O.
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Earnhardt Hyundai Genesis, best in town
Earnhardt gets your loyalty by taking care of you. Honest, friendly, comprehensive support
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/05/2020 03:02 PM

Thank you James what a wonderful review.

We are happy to be YOUR dealership and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TH
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Thomas H.
Scottsdale, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service-done right
Had my Palisade in for its initial oil change and repair of a crack in the windshield resulting from a rock being thrown from another vehicle. The service department coordinated the timing of the oil change so that as soon as it was completed the glass technician went to work on the car. The entire process was less than 90 minutes. That included the complimentary car wash.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/25/2020 03:04 PM

Thank you Thomas for the wonderful review and recommendation.

It has been our absolute pleasure to be you and your family's dealer these many years now, thank you for choosing us and we look forward to being here for you for all the years, miles, and Hyundais to come.

Hope you're feeling better soon!

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Chandler, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Best service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/14/2020 03:04 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LI
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Laura I.
New River, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Norm gets everything done and is very good what does!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/14/2020 03:06 PM

Thank you Laura for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CH
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Christopher H.
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent job
Easy in and out service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/15/2020 09:09 AM

Thank you Christopher for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again your Santa Fe again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MW
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Mark W.
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
I’ve been having our Genesis serviced at Earnhardt Hyundai since we bought it. The Service Advisor we deal with is Norm Rosen and he is outstanding. Always gets the job done and when there is an issue with the car he is careful to explain it in detail and gives options.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/15/2020 09:07 AM

Thank you Mark for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2020 03:29 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AR
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Alan R.
Phoenix, AZ
2016 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
verified customerVerified Customer
Category: Service
He’s the dude
Mike is good. Mike did great.
Recommended
Employees worked with
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NORM ROSEN
SN
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Sandra N.
Cave Creek, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt Service
Staff are knowledgeable prompt service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2020 03:33 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2020 03:35 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to see you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RG
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Ralph G.
Scottsdale, AZ
2019 Hyundai Ioniq Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professionalism
Great job as alway. Thanks to Norm and Mike Southern.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2020 03:46 PM

Thank you Ralph, always great to see you too.

We're glad you are enjoying the Ioniq Plugin and we look forward to being here for you for all the years and miles, and miles, and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GB
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Gabrielle B.
Tempe, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly & a job well done
thank you again for your service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/21/2020 10:56 AM

Thank you Gabrielle for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BK
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Bernard K.
Lincolnshire, IL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm Rosen, Service Advisor
Easily scheduled. Norm Rosen was the Service Advisor. Farid Khan, my salesman always a pleasant greeting.
Always outstanding service. I would highly recommend Earnhardt.
Buddy K
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/21/2020 10:59 AM

Thank you Buddy K for the fantastic review and recommendation for both Norm and Farid.

We are very happy to be your dealership and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SM
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Steve M.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Never Disappoints
The service team is always one step ahead when it comes to customer service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/14/2020 09:37 AM

Thank you for the step ahead review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to serving you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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