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PATRICIA CONRAD

Westside Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(42 reviews)
68

Reviews of PATRICIA CONRAD

Verified Customer
Jacksonville, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Ms pat was great ! I couldn’t ask for a better person to help ! Thank you
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 07/31/2021 04:20 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
CT
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Clarissa T.
Jacksonville, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Time
It was all about my time and they delivered an exceptional service visit..
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 07/22/2021 05:00 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
Verified Customer
Saint Johns, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Easy appointment and knowledgeable
First new car maintenance. Service rep Pat was very knowledgeable and answered all my questions. Free car wash. Good experience.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 07/19/2021 04:19 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
Verified Customer
Jacksonville, FL
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Great customer service
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 07/13/2021 04:38 AM

We're sorry we did not meet our pledge to provide 5 star service to each & every guest. A member of our team will contact you and we will do whatever we can to make sure all of your concerns are addressed. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
JW
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Jeffrey W.
Jacksonville, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service and support
The team at Westside Hyundai did an exceptional job at diagnosing my issues and repairing the promptly.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 06/24/2021 01:30 PM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
GR
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George R.
Jacksonville, FL
2020 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service!
The woman who took care of us that day was unbelievable! She shines in customer service thank you so much!
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/28/2021 06:13 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
CT
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Clarissa T.
Jacksonville, FL
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No get in get out
The service has improved greatly.. Your slogan “GET IN GET OUT.. GET BACK TO YOUR LIFE...fell short this time
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/14/2021 04:40 AM

We're sorry that this visit failed to meet our expectation to deliver nothing but 5 star service for you. A member of our team will contact you today and we will do whatever we can to make things right for you. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
AJ
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Amanda J.
Jacksonville, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customer Verified Customer
Category: Service
Angel and Sharon are great!!
These ladies go above and beyond to make sure that they customer is satisfied.
Recommended
Employees worked with
PC
PATRICIA CONRAD
KH
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Kendra H.
Jacksonville, FL
2020 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Answer the phone
After receiving multiple text messages from the service manager regarding calling in to schedule my next appointment. I called in only to be greeted by multiple voicemails and no callbacks. I was finally able to schedule my appointment with the receptionist. Business should not send text messages if they are not prepared to hear from the consumer.
Not Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/06/2021 05:41 AM

We're sorry that you received anything other than 5 star service throughout the entire process. I will contact you today and do whatever we can to resolve your concerns. Havea great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
AJ
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Amanda J.
Jacksonville, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customer Verified Customer
Category: Service
Angel and Sharon are great!!
These ladies go above and beyond to make sure that they customer is satisfied.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/03/2021
Service Type: Maintenance
Category: Service
General manager Is the worst.
Salesman was great, service department lacks a lot of things, general manager is arrogant.
Not Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/05/2021 10:01 AM

We're sorry this visit did not meet our pledge of 5 star service. A member of our team will contact you today to make things right for you. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
SHARON F N. from Westside Hyundai responded on 05/10/2021 11:03 AM

Thank you Mrs. Jones for giving me the oppourtunity to make things right.  It was my pleasure to help you and I will continue to do that anytime you need me to.  

Employees worked with
PC
PATRICIA CONRAD
Verified Customer
Callahan, FL
2020 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
terrible service waitng room.
Service waiting room is outdated and looks grungy! Service slow once in back, car washed but not very well.
Not Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/05/2021 10:01 AM

We're sorry this visit did not meet our pledge of 5 star service. Big things are coming to Westside soon. A member of our team will contact you today to make things right for you. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
Verified Customer
Jacksonville, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
You guys were very helpful and so nice with telling me on what I should do next with my car when booking an appointment.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 04/29/2021 04:19 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
TG
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Tracy G.
Jacksonville, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast friendly staff - first oil change
First oil change. Fast friendly staff.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 04/21/2021 04:13 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
Verified Customer
Jacksonville, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service
Took me in earlier. Fast service.
Not Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 04/16/2021 04:07 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
RC
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Rachael C.
Jacksonville, FL
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Service is getting better. I didn’t get my free air filters though.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 04/13/2021 09:29 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
WB
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Waltina B.
Jacksonville, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good customer service is what makes Hyundai so great!!!
A few misunderstandings in the beginning with corporate but it was resolved with Ms. Pat tenacity to help us get what we deserved regarding our car. Hyundai is a very good car and they stand by their name when problems arise. I bought a Hyundai Sonata paid it off and gave it to my son. The only thing I had to buy was new tires for the raggedy roads in my city. Then, I bought a Hyundai Genesis, I get so many compliments off of that car. I love Hyundai cars, reliable and they look good.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 04/13/2021 04:20 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great day & enjoy your new car!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
Verified Customer
Jacksonville, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Horrible Service!
First arriving to Westside Hyundai the advisor could not initially find my appointment on the tablet! Finally found my appointment that should have been a sign to me to leave! Drop my car off didn’t receive my car until 4 days later! The service advisor was the WORST, I had to call her about the status of my vehicle for 3 days straight! I overall service was horrible!!!
Not Recommended
JOHN K., Service Director from Westside Hyundai responded on 04/05/2021 04:43 AM

Ms. Smith,

I apologize to hear that your recent service experience was less than exceptional. We will reach out to you this morning and do whatever we can to make this right.

John Keester
Service Director

Employees worked with
PC
PATRICIA CONRAD
KD
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Kenneatha D.
Jacksonville, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional
Anytime I go there everyone is so friendly and very helpful
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 04/01/2021 02:23 PM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great day!

Employees worked with
PC
PATRICIA CONRAD
Verified Customer
Jacksonville, FL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The service center is clean well kept, free WiFi, always accept coupons offered online, staff and service advisors professional friendly, and maintenance/repairs are done in a timely manner but quality results.
The air compressor went out in my 2016 Hyundai Accent sedan. Pat Conrad did an awesome job in replacing the part. Now I’m driving with cooler air and no humming sound:) Thank goodness it could be replaced under warranty with my car having 56,000+ miles. If I would’ve hit 60,000, would have cost me $12,000-$15,000! Linda, my car advisor, was really nice and professional.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/31/2021 05:05 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great week!

Employees worked with
PC
PATRICIA CONRAD
BD
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Blanca D.
Jacksonville, FL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Location
Location is convenient and the staff is friendly.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/31/2021 05:09 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. WE promise to do a better job in making sure yor vehicle is cleaner than when we started, every time. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great week!

Employees worked with
PC
PATRICIA CONRAD
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