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PATRICIA CONRAD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(42 reviews)
68
Send a Message to PATRICIA

TB
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Terry B.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Best Dealership Ever!!
After an extremely difficult and disappointing experience at another dealership, I brought my car to Westside Hyundai and had the best experience I've ever had. The staff, the workmanship, the interactions on every level was exceptional! Don't bother going anywhere else - the Service Team at Westside is the BEST!!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/02/2022

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Pat & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

KT
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Keimon T.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Knock sensor
Pat at Westside Hyundai was amazing and kept me informed through the whole process.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/28/2022

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Pat & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

SS
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Sherry S.
Melbourne, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Helped me when I needed it the most.
I was driving in the highway when my engine died. My car was towed to Westside Hyundai. The next morning, my service advisor had already started working in getting me a rental. Service was exceptional!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/04/2022

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Pat & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

OP
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Octavia P.
Yulee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Experience
I’ve been dealing with Westside Hyundai a long while (years ) and I’ve had some horrible service but again I will like to commend Mr Joe and the new team he has now. They are making this place much better …Mrs Pat has been nothing but EXCEPTIONAL a pleasure to work with and the best service advisor !! Still working through some kinks but she’s always very assuring and makes sure she goes 100 for her clients!! She’s the Best and because of her & Mr Joe and his new staff I’ll continue to go there!! PS ..I wanted the rating to be a 10 but I tapped on wrong thing by accident that needs to be corrected where u can change ur response. I rate them a 10
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/23/2022

Always a pleasure Ms. P.! We're grateful that you recognize our efforts to provide our guest with the best experience possible. Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Pat & the rest of our team. Our deepest apologies that your vehicle was not completed as expected. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

DC
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Darryl C.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great work performed on my car
Ms. Pat the service writer was great with communication of service of my vehicle.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/24/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Pat & the rest of our team. Please stop back in anytime during regular service hours to have another courtesy wash performed. No service appointment is required. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Jacksonville, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Service
Good work
SHARON F N. from Westside Hyundai responded on 12/22/2021

Sorry we did not live up to our 5 star plege of service.  A team membe will reach out to you shortly.

Employees worked with

TS
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Terry S.
Saint Marys, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
good dealership
they took care of all my service needs that my warranty took care of and the family plan was done promptly what i ask for in reasonable time see in I travel far to come there and even did the camera recall same day great service and the lady Pat Conrad took care of all my needs she is very efficient employer and knows her job very well thanks pat. I will ask for you ever time i come 5 star rating
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/12/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Customer Satisfaction is their GOAL
Pat is very communicative and does her best in providing customer satisfaction. Definitely coming back!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/03/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

AG
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Aretha G.
Folkston, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Check in check out
Pat is awesome she gets me in and out knowing I have to sit and wait. She keeps me updated even when it going from one place to the other.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 11/02/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

JA
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John A.
Grace, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service dept went well beyond my expectations
My service advisor was more professional than any dealer I’ve ever been to.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 10/29/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

SF
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Suzanne F.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great staff, both sales and service departments!!
They always take care in keeping me updated on the status of my car while being serviced.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 10/28/2021

Always a pleasure Ms. F.! Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

SH
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Sherrod H.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
review
Great work!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 10/20/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

CG
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Christopher G.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great
Great service
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 10/15/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

LM
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Loren M.
Jacksonville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/09/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Find out why it's not shifting right
As I have said three times you didn't diagnose the problem right you wanted me to spend $900 to take a guess at what might be wrong I had it for $179 the next day
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 10/11/2021

We're sorry that we did not live up to our pledge to provide 5 star service to each & every guest. One of our team will contact you and we will do anything to make this right for you.  

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

JS
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James S.
Jacksonville, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
verified customer Verified Customer
8
Category: Service
Great customer service and people.
Thank you for getting back with me. I do appreciate the concern that yall have for both the customer and employee base.
Employees worked with

JS
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James S.
Jacksonville, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
verified customer Verified Customer
8
Category: Service
Great customer service and people.
Thank you for getting back with me. I do appreciate the concern that yall have for both the customer and employee base.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2021
Service Type: Repair
3
Category: Service
Questionable communication and had to come back.
I came in for recall. No public restrooms. Building was under construction. Waited in the lobby where sales is for almost 3 hours. left after vehicle was done. Engine light came on. Keep in mind it is new. 2021 kona. 8k miles. Lost some power while driving and harder shifting. They didn't plug in knock sensor. Not sure if it is worth coming back cary often. The service advisor had to find vehicle both times. The service advisor was great and explained everything well.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 10/04/2021

We're sorry that we did not live up to our pledge to provide 5 star service to each & every guest. One of our team will contact you and we will do anything to make this right for you.  

Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

BM
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Byron M.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
I have always had a pleasant experience dealing with the service department.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 09/15/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

JS
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Jacqueline S.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
My amazing sonata
I purchase a 2021 Hyundai sonata this car is amazing the leg room is great to
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 09/08/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Ellen, Pat & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

GH
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Greg H.
Yulee, FL
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service.
Great deal on vehicle. Great first scheduled service. So far they have provided a great experience. Highly recommend
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 08/30/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. We hope you'll enjoy our remodeled service area on your next visit. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

JT
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Judy T.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding
I just wanted to thank the service dept?so caring and helpful?and understanding wow the bomb
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 08/30/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
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