RB

RICHARD T BRITT

Pohanka Hyundai

Overall Rating

4.7

(228 reviews)

84

Reviews of RICHARD T BRITT

AG

Audrey G.

Silver Spring, MD

2018 Hyundai Sonata

04/09/2019

Service Type: Repair

Verified Customer

Category: Service

GREAT customer service

There is a gentleman named Sean that works in the service department. He is AWESOME great customer service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2019 06:04 AM

Thank you for giving us a perfect rating. Sean enjoyed catering to your needs. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

DL

Donna L.

Washington, DC

2017 Hyundai Sonata

04/08/2019

Service Type: Repair

Verified Customer

Category: Service

They are always upfront with your wait time.

They are always friendly. They get your car in and out in a timely manner.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2019 04:54 AM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Suitland, MD

2018 Hyundai Sonata

04/05/2019

Service Type: Repair

Verified Customer

Category: Service

Great Service Team

Professional, polite and friendly Service Team

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/08/2019 05:13 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

MB

Michael B.

Washington, DC

2014 Hyundai Genesis

04/03/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

They were Outstanding

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/08/2019 12:46 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Greenbelt, MD

2017 Hyundai Sonata

ReScore Review™

05/17/2019

Verified Customer

Category: Service

Service

Received a response from Asia in a timely fashion.

Recommended

Original Review

04/02/2019

Service Type: Repair

Category: Service

Hours of Operation

If you all close at a certain time then don't have your customers under the impression that you can still get service up until a certain point. Let the customers know that after a certain time you stop taking vehicles for the day.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2019 05:37 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/19/2019 12:46 PM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you had a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Bowie, MD

2010 Hyundai Tucson

04/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer service representatives and repair/service crew

Great staff

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2019 06:19 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

JW

James W.

Waldorf, MD

2013 Hyundai Sonata

04/01/2019

Service Type: Repair

Verified Customer

Category: Service

Recall Repair

My latest visit was for ECM recall and a clunking noise in the area of the dash firewall area of my Sonata. The SM said could complete the software update but had to come back to troubleshoot noise. I came back the last Friday at 0600. The tech thought it was the rubber bushing behind steering wheel area but not that wasn't it . Next was the intermediate steering shaft but that was ok. Finally zeroing in the rack and pinion unit. The car has only 40k on it but is 6yrs old and so the SM emailed Hyundai directly to see if still would be covered by warranty . I own 3 Hyundais the Sonata, Tucson and an Kona. It also was my 55th Birthday too. Hyundai took pity on me and agreed to cover the repair. Thank you Sean for your great service. Also Will is a good SM too.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2019 01:42 PM

Thank you for giving us a perfect rating. Sean, Will and the entiree staff appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

MJ

Marcella J.

Fort Washington, MD

2016 Hyundai Santa Fe S

03/28/2019

Service Type: Repair

Verified Customer

Category: Service

Marcella J

Everyone is polite, customer service is great. The wait wasn't very long. It's very clean complimentary drinks and snacks.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/29/2019 05:58 AM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Bladensburg, MD

2012 Hyundai Sonata

03/26/2019

Service Type: Repair

Verified Customer

Category: Service

Will

I was so amazed by the service, specially the agent Will we discussed a lot and I didn't even realize the time going

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2019 12:35 PM

Thank you for giving us a perfect rating. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Washington, DC

2016 Hyundai Accent

03/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

The attention and friendliness of the persons I interacted with and the relatively quick turn around

As stated above. I was greeted immediately although the person there was busy, it was probably less than a minute before the next person cameabd took care of me. Sean kept me informed all the way thru and payment was seamless

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2019 12:49 PM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

SD

Shundra D.

Laurel, MD

2018 Hyundai Sonata

03/23/2019

Service Type: Repair

Verified Customer

Category: Service

Customer Service

The customer service was Great! John the customer tech was very pleasant during my visit.
The friendly and helpful staff at Pohanka makes bringing my car in for service a little bit easier. I would recommend Pohanka Hyundai to my friends and family members for both service, and to purchase their next vehicles.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2019 10:23 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

EK

Elaine K.

Washington, DC

2014 Hyundai Santa Fe S

03/22/2019

Service Type: Repair

Verified Customer

Category: Service

Recall modification done

Well done service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2019 10:22 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

JF

Joseph F.

Capitol Heights, MD

2018 Hyundai Sonata

03/20/2019

Service Type: Repair

Verified Customer

Category: Service

the service provided is excellent from Mr. Will

Service is Great, Will has been our service contact for a long time and is always wonderful to work with.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2019 11:33 AM

Thank you for giving us a perfect rating. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

LL

Ladonya L.

Fort Washington, MD

2016 Hyundai Santa Fe S

03/19/2019

Service Type: Repair

Verified Customer

Category: Service

Excellent Experience!!!

Very professional and friendly staff!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2019 11:19 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

CH

Catherine H.

Oxon Hill, MD

2014 Hyundai Sonata

03/09/2019

Service Type: Maintenance

Verified Customer

Category: Service

Na

Na

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/11/2019 11:29 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

DB

Doris B.

Upper Marlboro, MD

2014 Hyundai Sonata

03/07/2019

Service Type: Repair

Verified Customer

Category: Service

Hyundai

Great customer service
Place is clean
Work is excellent

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/08/2019 06:56 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

FD

Furman D.

Clinton, MD

2015 Hyundai Azera

02/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Fast and easy quality service.

In and out without taking up my whole day.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/01/2019 04:16 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

WR

Walter R.

Washington, DC

2012 Hyundai Sonata

02/27/2019

Service Type: Repair

Verified Customer

Category: Service

Brother John Gardner

Efficient service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/01/2019 06:23 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

JJ

Jazmine J.

Lanham, MD

2014 Hyundai Elantra Co

02/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service on Saturday

Brittney was excellent with customer service and keeping me updated throughout my visit.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/28/2019 03:00 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

CB

Charlene B.

Greater Landover, MD

2017 Hyundai Santa Fe S

02/26/2019

Service Type: Repair

Verified Customer

Category: Service

Customer services

Excellent customer service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/28/2019 02:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

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