RB

RICHARD T BRITT

Pohanka Hyundai

Overall Rating

4.7

(228 reviews)

84

Reviews of RICHARD T BRITT

ER

Earlnessea R.

Clinton, MD

2015 Hyundai Genesis

09/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Customer Service

The customer service provided by Sean was great! The wait was a little longer then expected, but he text me to inform me of that updates.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/20/2019 02:26 PM

Thank you for your review and for choosing Pohanka for your service Earlnessea. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

JB

Joseph B.

Washington, DC

2019 Hyundai Elantra

09/17/2019

Service Type: Maintenance

Verified Customer

Category: Service

Perfect

A perfect service experience started a perfect day for me. Thanks Sean!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/19/2019 03:28 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Joseph. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Upper Marlboro, MD

2017 Hyundai Elantra

09/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Excellent customer service during this time

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/18/2019 03:37 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

JD

Joseph D.

Oxon Hill, MD

2018 Hyundai Sonata

08/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

New people new attitude

I was surprised to see what seemed like a completely new team in the service department given that I thought the old team did a pretty good job. Well that is exactly what I discovered. The old team did a good job. The new team lead by new best friend, Jaqueline, seems to be home run hitters. Can you believe that at 70,000 miles, the service department had never checked my cabin air filter? That was just the beginning. Since I've never had anyone else service my Hyundai Sonata, I pray that this was not a "one timer".

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/27/2019 03:36 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you Joseph. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

MB

Marisa B.

Bowie, MD

2018 Hyundai Accent

08/24/2019

Service Type: Repair

Verified Customer

Category: Service

Excellent service

Always greets me with a smile and very pleasant

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/27/2019 03:35 PM

We appreciate your trust Marisa, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

HD

Henry D.

Washington, DC

2013 Hyundai Sonata

08/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service provider Sean

Sean provides excellent customer service and will continue to buy Hyundai and refer family.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/19/2019 03:21 PM

We appreciate your kind feedback about our business Henry. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Upper Marlboro, MD

2019 Hyundai Sonata

08/10/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

I was happy with my 5000 mile checkup and service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:54 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

ML

Myra L.

Bowie, MD

2013 Hyundai Sonata

08/09/2019

Service Type: Maintenance

Verified Customer

Category: Service

Sonata Owner

Service is efficient, courteous, and personal. Atmosphere is great and bathrooms are clean.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:54 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

DH

Dwight H.

Washington, DC

2012 Hyundai Genesis

08/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

I just want to let you know that your Service representative Will gave me great service and it's employees like him that makes your dealership great.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:42 PM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

AR

Anthony R.

Glenarden, MD

2015 Hyundai Sonata

08/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

The Best Service In Maryland...Hands DOWN!!!

You Don't NEED An Appointment For Oil Changes & Other Minor Services! The Wait Time Is NOT That Long! The Service Advisors Are Awesome With Communication About Various Options In Fixing Your Vehicle! And MOST Service Cost Are Very Reasonable!!! Just Straight Up THE BEST SERViCE IN MARYLAND!!!! THANK GOD FOR PoHANKA HYUNDAi

Anthony E Redmond SR
443-802-6803

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:42 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Suitland, MD

2013 Hyundai Azera

08/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

The atmosphere-very pleasant, quiet, professional manner of the personnel.

My had experience at Pohanka was very relaxing . As I waited for my automobile I felt calmness from persons moving around, with Mr. Bishop offering various amenities to ensure my comfort. Totally my experience was very good.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:41 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

WS

William S.

Fort Washington, MD

2015 Hyundai Genesis

08/04/2019

Service Type: Maintenance

Verified Customer

Category: Service

Five Star Service

I have dealt with two service advisors at Pohanka, John Gardner and Sean Tolton. They both are the utmost professionals and are very attentive to their customers. I have a Hyundai dealership 12 miles from my residence, but I travel an additional 15 miles due to the service Pohanka Hyundai provides. You can never beat good service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:40 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

MG

Marleen G.

Fort Washington, MD

2019 Hyundai Santa Fe

08/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Sean Provided Outstandng Service!

Thank you Sean for the excellent service you provided on my first service visit for my Hyundai SantaFe. Your attention to detail and explanation of the services I received was exactly what I needed. Thank you again and I know that my vehicle is in good hands. I look forward to my next service visit.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:38 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

DG

Dovetta G.

MD

2018 Hyundai Santa Fe Sport

08/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Appointment time not honored

This service department does not honor appointments made on the Hyundai online site. I was told their policy is take first come first served. So why have the option to make an appointment for service. Not sure I will be back to this location.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/08/2019 01:38 PM

Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by our services and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. I am happy they where able to get you out in under 1 hour.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

RICHARD T BRITT

KT

Kimberly T.

Laurel, MD

2019 Hyundai Elantra

08/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Kim

Very nice Alway

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:38 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

SW

Sharie W.

Clinton, MD

2014 Hyundai Sonata

08/02/2019

Service Type: Repair

Verified Customer

Category: Service

Good service!

Really like working with Service Manager, Will. Good communication while car was being serviced.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/02/2019 12:30 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

MW

Maxine W.

Clinton, MD

2011 Hyundai Equus

07/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Poorest service EVER...

I have been a regular customer at Pohanka Hyundai. However, my experience on 7/24 was the worse experience EVER. When I arrived neither of my regular service provider Mr. Sean Tolton (who has ALAWYS provided me with excellent service) was not there. Ms. Jaqueline assisted me. I told her my reason for coming in was that I had a bad vibration and wobbling in my vehicle that seemed to be coming from the front right wheel. Also, that my TPMS light was on from the last time that I got my car serviced at the dealer. At that time I called back to informed the technician that my TPMS light came on the next day after my tire was serviced and I was told by Demetri that I can just bring it back in and have the light reset. I told him that I would be leaving the country and would bring it back in when I returned. However, I did not. I explained this to Jacqueline and she told me that maybe it was something else. I told her that the light was never reset. Again she told me that it was probably something else If the light did not go off. I then asked it the light could be reset as I was told on my previous visit).

I received a call from Jacqueline informing me that I needed 4 new tires. I asked her if that would fix the issue. She said that she didn't know (it might). But, the mechanic said that he was not going to touch my car until I replaced the tires. I told her that I understand that I need new tires but I needed to know if it was something other than the tires because that was my main concern. She then put me on hold and put the mechanic on the phone. I asked him if he had driven the care because I was more concerned about the vibration and the wobbling in the wheel. He said that he did not have time to drive it and that I would have to leave it for a couple of days for him to perform a diagnostics test on it. I told him that I could leave it until the close of business (I dropped it off around 8:00 am) but I could not leave it couple of days because that is my only means of transportation. He said that he could not do anything until I got the 4 tires. I agreed to have the four tires replaced.

I received a text informing me that my car was ready for pick-up. When I called to ask if the mechanic had driven the car to see if the 4 new tires fixed the problem. Which I told them when I dropped the car off that I think it was more to than the tires. I was told that he did not have time to drive it and it the replacement of the tires was not the issue then it was something else. I knew that much.

When I picked up my car and almost $1,200 the TPMS had not been reset. The issue was not fixed. My car is still vibrating and wobbling. I will NEVER visit Pohanka Hyundai again. This was the worst experience that I have experienced since I purchase my vehicle.

I will leave more reviews and contact the Better Business Bureau as well so that another customer will not have to experience what I had to experience.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/26/2019 03:39 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/30/2019 02:50 PM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you had a great day and I look forward to seeing you again on Thursday to reslove the concern you are having with your vehicle.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Clinton, MD

2017 Hyundai Elantra

07/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Latest Service Maintenance

As always my customer service was great.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/19/2019 01:35 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Bowie, MD

2018 Hyundai Elantra

07/18/2019

Service Type: Repair

Verified Customer

Category: Service

Stellar

Great, friendly, timely service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/19/2019 01:33 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

DS

Donna S.

Fort Washington, MD

2015 Hyundai Sonata

07/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

Sean Tolton great service manager he kept me informed throughout the day

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/19/2019 01:18 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

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