RB

RICHARD T BRITT

Pohanka Hyundai

Overall Rating

4.7

(228 reviews)

84

Reviews of RICHARD T BRITT

LM

Linda M.

Brandywine, MD

2015 Hyundai Sonata

07/15/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Great service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/18/2019 06:40 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Cheltenham, MD

2013 Hyundai Sonata

07/12/2019

Service Type: Maintenance

Verified Customer

Category: Service

Acceptable

Customer service was very good & service team seem to be very knowledgeable

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/15/2019 03:10 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Upper Marlboro, MD

2017 Hyundai Tucson

07/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

General Service

The overall experince was great.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2019 03:01 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Upper Marlboro, MD

2014 Hyundai Santa Fe Sport

07/02/2019

Service Type: Repair

Verified Customer

Category: Service

Long wait time

Services are good but take a long time to complete. Not the first time me or a family member had to exceedingly long for simple service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2019 02:54 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Largo, MD

2003 Hyundai Sonata

06/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

I always receive great service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2019 02:53 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

MB

Marisa B.

Bowie, MD

2018 Hyundai Accent

06/28/2019

Service Type: Repair

Verified Customer

Category: Service

Excellent service

Courteous and excellent service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/28/2019 03:15 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

GS

Gloria S.

Upper Marlboro, MD

2016 Hyundai Santa Fe S

06/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service Advisor was prompt

Service advisor was prompt and courteous

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/26/2019 12:56 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

JW

Jason W.

Alexandria, VA

2018 Hyundai Sonata

06/24/2019

Service Type: Repair

Verified Customer

Category: Service

Scheduled Service

My 2018 Sonata went in for a scheduled service and I was very impressed with the level of communication I received from Sean at Pohanka. He kept me informed the whole time and made himself available for questions. My service was completed efficiently and my car was returned washed and vacuumed! Thank you Sean and thank you Pohanka.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2019 01:56 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

ES

Ernest S.

Washington, DC

2018 Hyundai Elantra

06/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

stewart.e.

excellent service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2019 02:09 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Waldorf, MD

2018 Hyundai Elantra

06/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Pleasant Experience

The service provider who assisted me was pleasant. He was knowledgeable regarding the maintenance required on my vehicle and provided exceptional customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/20/2019 03:16 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

SB

Sharon B.

District Heights, MD

2019 Hyundai Tucson

06/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

It's ok and some trying to be professional

No complaints

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/20/2019 03:16 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Upper Marlboro, MD

2015 Hyundai Sonata

06/17/2019

Service Type: Maintenance

Verified Customer

Category: Service

Easy in and out

Cant complain

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/19/2019 03:09 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

SS

Stephan S.

Temple Hills, MD

2015 Hyundai Genesis

06/11/2019

Service Type: Maintenance

Verified Customer

Category: Service

They do excellent work

Have not heard anything about my car or was causing it to malfunction brought in on Friday to get an oil change and service Sunday illness. Put a new battery in still will not start that they have not called me yet what the diagnosed what's going on with the vehicle

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/14/2019 07:26 AM

If you need any further concerns please reach out to me directly. Thank you so much for your business!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Temple Hills, MD

2017 Hyundai Sonata

06/06/2019

Service Type: Repair

Verified Customer

Category: Service

Not the place to go

Every time I take my car for service the price or the service is never what we talked about during the write up.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2019 03:16 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

RT

Robert T.

Washington, DC

2012 Hyundai Sonata

06/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

It's fine

I went in for a simple oil change which was completed in a fairly timely manner. Only issue I had was that they didn't put any sticker or notice on my windshield for what mileage I need to come back for my next change. I guess I'll just have to remember what my mileage was when I went this last time.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2019 02:36 PM

Thank you for your review! Please respond to this message. I would love to help you resolve this concern. Thank you so much!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

RR

Renee R.

Fort Washington, MD

2013 Hyundai Genesis

06/04/2019

Service Type: Maintenance

Verified Customer

Category: Service

Pleasant to work with

I went in for an oil change and thought it would take a couple of hours; my car was ready in about an hour to an hour and a half. Sean was very pleasant.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2019 02:33 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Washington, DC

2015 Hyundai Sonata

06/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

I always have great experience and my advisor Sean is the best

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2019 02:26 PM

We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

EC

Ethelene C.

Washington, DC

2018 Hyundai Accent

06/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Professional

Quick professional service is what i received i appreciated this as i wasn't feeling my best at the time

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:32 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

JS

Joyce S.

Pittsburgh, PA

2017 Hyundai Elantra

05/31/2019

Service Type: Maintenance

Verified Customer

Category: Service

I love my car!

They all treated me very well, took car of my car, and had the job done in a timely manner.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:30 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

CF

Courtney F.

Washington, DC

2013 Hyundai Elantra

05/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai

When you pull up they check your car & tell you everything you need. The service is excellent.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/30/2019 03:27 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

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