RB

RICHARD T BRITT

Pohanka Hyundai

Overall Rating

4.7

(228 reviews)

84

Reviews of RICHARD T BRITT

Verified Customer

Brandywine, MD

2020 Hyundai Elantra

10/16/2020

Service Type: Repair

Verified Customer

Category: Service

My Rep Will

Overall, some of the past reps just would not listen. Some had attitudes... unnecessary! This was last year. Now I have a 2020. Not a lemon. Mg service experience was like night and day. Again, I was very satisfied with my Rep; Will..

Still not sure about future service returns. Time will tell.

Thank you.

Not Recommended

MIGUEL D. from Pohanka Hyundai responded on 10/19/2020 05:04 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. Feel free to follow up with any questions or concerns regarding your service with your Advisor.

Employees worked with

RICHARD T BRITT

LR

Lashaun R.

Washington, DC

2017 Hyundai Elantra

09/29/2020

Service Type: Maintenance

Verified Customer

Category: Service

Sean was good

need to communicate

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 01:12 PM

Thank you for your feedback Lashaun. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Washington, DC

2019 Hyundai Sonata

ReScore Review™

01/15/2020

Verified Customer

Category: Service

response to recall

My experience with my visit on Saturday was an average visit. They took the car told me it would be about an hour and a half which is was and brought it back completed. But some how my response was marked as a 3 so I received a call from Customer service liaison. Now she was of great help she informed me of guarantees I had and other pertain information I needed and could use. I am glad that she called me back because she is what may the survey and call alot more beneficial. Thank you Asia. Will give you a call if I have any other questions.

Not Recommended

Employees worked with

RICHARD T BRITT

Verified Customer

Washington, DC

2019 Hyundai Sonata

ReScore Review™

01/15/2020

Verified Customer

Category: Service

response to recall

My experience with my visit on Saturday was an average visit. They took the car told me it would be about an hour and a half which is was and brought it back completed. But some how my response was marked as a 3 so I received a call from Customer service liaison. Now she was of great help she informed me of guarantees I had and other pertain information I needed and could use. I am glad that she called me back because she is what may the survey and call alot more beneficial. Thank you Asia. Will give you a call if I have any other questions.

Not Recommended

Original Review

01/14/2020

Service Type: Repair

Category: Service

recall

Service was ok came in for a recall was unaware car needed any service. Glad they contacted me for recall.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/15/2020 07:18 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/15/2020 09:30 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I am happy that I was able to clear up any questions you may have had regarding your service or your vehicle. If you could please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Suitland, MD

2013 Hyundai Sonata

11/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

Highway Robbery

This place cost way to much

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/07/2019 02:31 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Upper Marlboro, MD

2017 Hyundai Sonata

10/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customers service

My service person Will was very polite, helpful and great communication.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:16 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

DG

Dovetta G.

MD

2018 Hyundai Santa Fe Sport

08/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Appointment time not honored

This service department does not honor appointments made on the Hyundai online site. I was told their policy is take first come first served. So why have the option to make an appointment for service. Not sure I will be back to this location.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/08/2019 01:38 PM

Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by our services and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. I am happy they where able to get you out in under 1 hour.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

RICHARD T BRITT

MW

Maxine W.

Clinton, MD

2011 Hyundai Equus

07/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Poorest service EVER...

I have been a regular customer at Pohanka Hyundai. However, my experience on 7/24 was the worse experience EVER. When I arrived neither of my regular service provider Mr. Sean Tolton (who has ALAWYS provided me with excellent service) was not there. Ms. Jaqueline assisted me. I told her my reason for coming in was that I had a bad vibration and wobbling in my vehicle that seemed to be coming from the front right wheel. Also, that my TPMS light was on from the last time that I got my car serviced at the dealer. At that time I called back to informed the technician that my TPMS light came on the next day after my tire was serviced and I was told by Demetri that I can just bring it back in and have the light reset. I told him that I would be leaving the country and would bring it back in when I returned. However, I did not. I explained this to Jacqueline and she told me that maybe it was something else. I told her that the light was never reset. Again she told me that it was probably something else If the light did not go off. I then asked it the light could be reset as I was told on my previous visit).

I received a call from Jacqueline informing me that I needed 4 new tires. I asked her if that would fix the issue. She said that she didn't know (it might). But, the mechanic said that he was not going to touch my car until I replaced the tires. I told her that I understand that I need new tires but I needed to know if it was something other than the tires because that was my main concern. She then put me on hold and put the mechanic on the phone. I asked him if he had driven the care because I was more concerned about the vibration and the wobbling in the wheel. He said that he did not have time to drive it and that I would have to leave it for a couple of days for him to perform a diagnostics test on it. I told him that I could leave it until the close of business (I dropped it off around 8:00 am) but I could not leave it couple of days because that is my only means of transportation. He said that he could not do anything until I got the 4 tires. I agreed to have the four tires replaced.

I received a text informing me that my car was ready for pick-up. When I called to ask if the mechanic had driven the car to see if the 4 new tires fixed the problem. Which I told them when I dropped the car off that I think it was more to than the tires. I was told that he did not have time to drive it and it the replacement of the tires was not the issue then it was something else. I knew that much.

When I picked up my car and almost $1,200 the TPMS had not been reset. The issue was not fixed. My car is still vibrating and wobbling. I will NEVER visit Pohanka Hyundai again. This was the worst experience that I have experienced since I purchase my vehicle.

I will leave more reviews and contact the Better Business Bureau as well so that another customer will not have to experience what I had to experience.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/26/2019 03:39 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/30/2019 02:50 PM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you had a great day and I look forward to seeing you again on Thursday to reslove the concern you are having with your vehicle.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Temple Hills, MD

2017 Hyundai Sonata

06/06/2019

Service Type: Repair

Verified Customer

Category: Service

Not the place to go

Every time I take my car for service the price or the service is never what we talked about during the write up.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2019 03:16 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

JH

Johnny H.

Upper Marlboro, MD

2014 Hyundai Elantra

05/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Lack of Communication

I received a text stating my vehicle was not ready yet; however, I never received any notification when my vehicle did complete the service.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/30/2019 03:26 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

CL

Charles L.

Lanham, MD

2015 Hyundai Sonata

04/09/2019

Service Type: Maintenance

Verified Customer

Category: Service

Nice

The wait was ok....just wish prices were more reasonable and they should offer car washes after each service...also cover the seats and floors during service.........overall it was ok

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2019 04:22 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2019 03:34 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Washington, DC

2015 Hyundai Equus

02/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

Review

My service tech was great it’s a heavy set male that’s at the front desk he doesn’t speak when you enter his demeanor is horrible towards customers and everyone was speaking about it

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2019 06:34 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Glenarden, MD

2020 Hyundai Santa Fe

07/30/2021

Service Type: Repair

Verified Customer

Category: Service

The worker's

The people that interact with where very helpful.

Recommended

DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:23 AM

Thank you for the kind words and great score! We appreciate it.

Employees worked with

RICHARD T BRITT

OA

Olusegun A.

Suitland, MD

2016 Hyundai Sonata

06/25/2021

Service Type: Maintenance

Verified Customer

Category: Service

Always confident

Kirsten at the service desk was very helpful and she’s always is. She took her time to understand what I needed and I felt the facility happy.

Recommended

KALYN M B. from Pohanka Hyundai responded on 06/25/2021 12:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

KIRSTEN SHANNON

RICHARD T BRITT

Verified Customer

Upper Marlboro, MD

2019 Hyundai Santa Fe

06/18/2021

Service Type: Maintenance

Verified Customer

Category: Service

It is very professional and friendly place

I would recommend this dealership to take your car for service.

Recommended

KALYN M B. from Pohanka Hyundai responded on 06/21/2021 07:50 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

RICHARD T BRITT

Verified Customer

Bowie, MD

2019 Hyundai Santa Fe

06/18/2021

Service Type: Repair

Verified Customer

Category: Service

Good service

They do great service!

Recommended

KALYN M B. from Pohanka Hyundai responded on 06/21/2021 07:49 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

Employees worked with

RICHARD T BRITT

SG

Starr G.

Washington, DC

2020 Hyundai Kona

06/17/2021

Service Type: Repair

Verified Customer

Category: Service

Costumer Service

I enjoy the service there

Recommended

KALYN M B. from Pohanka Hyundai responded on 06/17/2021 12:58 PM

Thank you for your 5 star we do appreciate your service here with us!

Employees worked with

RICHARD T BRITT

KM

Kim M.

Suitland, MD

2020 Hyundai Santa Fe

05/27/2021

Service Type: Maintenance

Verified Customer

Category: Service

Very good customer service

Great Customer Services

Recommended

KALYN M B. from Pohanka Hyundai responded on 05/28/2021 07:02 AM

Thank you for providing your feedback Kim. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

Employees worked with

RICHARD T BRITT

LJ

Leonard J.

Silver Spring, MD

2018 Hyundai Tucson

05/20/2021

Service Type: Repair

Verified Customer

Category: Service

Service

Great front end to exit service!

Recommended

KALYN M B. from Pohanka Hyundai responded on 05/21/2021 05:38 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

RICHARD T BRITT

Verified Customer

Washington, DC

2015 Hyundai Sonata

05/05/2021

Service Type: Maintenance

Verified Customer

Category: Service

Friendly customer service

If you're looking for friendly and efficient service this is the place to go!

Recommended

DAVID P. from Pohanka Hyundai responded on 05/05/2021 12:41 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

KIRSTEN SHANNON

RICHARD T BRITT

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