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SureCritic / Hyundai Dealer / Pohanka Hyundai / RICHARD T BRITT
RB

RICHARD T BRITT

Pohanka Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(228 reviews)
84

Reviews of RICHARD T BRITT

SO
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Samuel O.
District Heights, MD
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Overall good service, but could be improved
Time is of the essence, it took longer to complete my first ever routine service (oil change), was told an hr and half to 2 hrs, took 2 and half hrs.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 07:42 AM

Thank you for your feedback Samuel. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
Verified Customer
Suitland, MD
2014 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Is not far from me home
Very good service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
SP
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Shana P.
Capitol Heights, MD
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great team
The Best Customer service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 06:53 AM

Thank you for your review Shana. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
RB
RICHARD T BRITT
Verified Customer
Hyattsville, MD
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service rep
Sean is the best at explaining your services and helping you choose what’s best for your car at that time to your satisfaction.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/07/2020 07:41 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
SF
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Shakara F.
Bowie, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Brittany gave amazing customer service and communicated with me when necessary. She was a true joy to assist me.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2020 02:14 PM

 We appreciate your kind feedback about our business and employees Shakara. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
RB
RICHARD T BRITT
Verified Customer
Upper Marlboro, MD
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review
Would recommend
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2020 02:13 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
Verified Customer
Kettering, MD
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
L.C
Oil change is to expensive
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2020 07:39 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
Verified Customer
Washington, DC
2019 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2020
verified customer Verified Customer
Category: Service
response to recall
My experience with my visit on Saturday was an average visit. They took the car told me it would be about an hour and a half which is was and brought it back completed. But some how my response was marked as a 3 so I received a call from Customer service liaison. Now she was of great help she informed me of guarantees I had and other pertain information I needed and could use. I am glad that she called me back because she is what may the survey and call alot more beneficial. Thank you Asia. Will give you a call if I have any other questions.
Not Recommended
Employees worked with
RB
RICHARD T BRITT
Verified Customer
Glenarden, MD
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Good service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/23/2019 02:59 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
LS
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Lawanda S.
Temple Hills, MD
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
X
X
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/19/2019 03:14 PM

Thank you for your review and for choosing Pohanka for your service Lawanda. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
RB
RICHARD T BRITT
Verified Customer
Upper Marlboro, MD
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review
N/A
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/16/2019 01:57 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
TC
gravatar
Thomas C.
Upper Marlboro, MD
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
open and clean /2 tvs
ok
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/09/2019 03:14 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
RB
RICHARD T BRITT
DD
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David D.
Seat Pleasant, MD
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
N/A
N/A
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/06/2019 02:56 PM

Thank you for your review and for choosing Pohanka for your service David. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
YM
gravatar
Yvette M.
Capitol Heights, MD
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
oil change
love the environment
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/18/2019 03:17 PM

Thank you for your review and for choosing Pohanka for your service Yvette. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
Verified Customer
Bowie, MD
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Acceptable
The area wasn't as clean as it used to be. Coffee area was duty no napkins. Sales advisers did not prompt or greeted eventhough there was only two customers.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/22/2019 03:33 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
RB
RICHARD T BRITT
Verified Customer
Upper Marlboro, MD
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I was happy with my 5000 mile checkup and service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:54 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
SW
gravatar
Sharie W.
Clinton, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service!
Really like working with Service Manager, Will. Good communication while car was being serviced.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/02/2019 12:30 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
Verified Customer
Cheltenham, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Acceptable
Customer service was very good & service team seem to be very knowledgeable
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/15/2019 03:10 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
Verified Customer
Upper Marlboro, MD
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
General Service
The overall experince was great.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2019 03:01 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
Verified Customer
Waldorf, MD
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pleasant Experience
The service provider who assisted me was pleasant. He was knowledgeable regarding the maintenance required on my vehicle and provided exceptional customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/20/2019 03:16 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
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