RB

RICHARD T BRITT

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(228 reviews)
84

Verified Customer
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Sean made my service easier
I've just droped my keys and it was ready in a hour. Sean sent me messages for any update. Highly recommend.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/05/2021 06:10 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


CW
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Cherrell W.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional
Highly recommend. I only allow this dealership to handle anything dealing with my car.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/24/2021 05:12 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Cherrell. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

RC
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Ronald C.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people and great service.
Thanks for having service family like Jackie.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/23/2021 09:53 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Ronald. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

MJ
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Michael J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Kristen made them a easy for me
Had a great experience compared to another dealership that I won’t mention that’s was in Bowie Kristen was professional kept me updated and also fixed the recall without me asking she was great will definitely come back here for service with employees like her thanks
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 05:22 AM

Thank you for your review and for choosing Pohanka for your service Michael. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


DC
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Diosa C.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Great experience
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/18/2021 12:12 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


Verified Customer
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
My service advisor
Sean is always helpful and respectful of making sure everything is taken care of for me. He’s the best.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/16/2021 04:39 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


FR
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Francine R.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
It was great cudtomer service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/15/2021 04:39 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Francine. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!


RG
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Renee G.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I bought my car from the Hyundai dealership in College Park but the sale experience and customer service was totally unacceptable. I started going to Pohanka after my purchase for service and maintenance and continue to this day! I’m BIG on customer service and quality service and I get both at Pohanka!!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/15/2021 04:35 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Renee. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with

EN
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Enyinnaya N.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient, no hassle
Oil change was straightforward, no issues.

Really glad to have Will as my service provider. Always seems to be in a good mood and he answered all my questions. Very personable and patient.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 02/10/2021 09:21 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Enyinnaya. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


EC
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Edward C.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Vehicle maintenance
Everyone at Pohanka Hyundai was great and provided excellent service.

Kristen Shannon who was my service advisor was excellent 5 stars
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/27/2021 04:54 AM

We appreciate your positive feedback about our business and employees Edward. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


RF
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Rosa F.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Great customer service, Satisfaction guarantee
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/27/2021 04:52 AM

We appreciate your positive feedback about our business and employees Rosa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


DM
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Dianna M.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Dept
I have made purchases from Pohanka since 1987 (Cutlas Cierra) and then in 2005 with the Hyundai Sonata. I have always been treated well with the service dept. big shout out to Will & Sean. They are like visiting a friend (almost 20 years). They call me by name, greeting me. I never feel it is about the money/commission; I believe they care about me as a person and look out for my interest. Thanks
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/13/2020 04:47 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Dianna. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


NM
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Noreen M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
from the scheduling to the complimentary car wash I was extremely satisfied
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/20/2020 04:24 AM

Thank you for your review and for choosing Pohanka for your service Noreen. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


Verified Customer
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Great Customer service and professionalism
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 01:43 PM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again

Employees worked with

DL
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Donna L.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
D.L
Personal are very kind and very informative.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 01:34 PM

 We appreciate your kind feedback about our business and employees Donna. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


TG
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Tamara G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In and then out. Fast excellent service
In and then out. Fast excellent service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 05:43 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Tamara. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Elantra service
All on board!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/18/2020 01:52 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

OJ
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Ola J.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Advisor Sean is great
,,,,
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/10/2020 07:26 AM

Thank you for your review Ola. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
I recommend this location to anyone
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:18 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PG
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Pamela G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly and clean
Customer service agents are friendly and very knowledgeable of the service they provide. Waite time is short and I never have to return with the same issue.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:18 PM

 We appreciate your AMAZING feedback about our business and employees Pamela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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