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Ricardo Garcia

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

DE
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David E.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfied return customer
Warm greeting, efficient intake, service performed on time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/01/2021 09:54 AM

Thank you David, always great to see you.

We've been doing this together for quite a while now and it has been our absolute pleasure to be your dealer.  Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

CK
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Cynthia K.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt courteous service
Wonderful
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:49 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with

MB
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Melissa B.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Top Notch Service
Always ACCOMMODATING. Always the BEST. Always CORDIAL. It's as simple as ABC - the service department is simply outstanding.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:42 AM

Thank you Melissa.

Always great to see you and your family.  It has been our absolute pelasure to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

LF
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Linda F.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Ricardo is a wondeful service advisor
I've been working with Ricardo for years and he is always friendly, knowledgeable and a pleasure to work with.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/23/2021 09:28 AM

Thank yo Linda for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are so, so happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manger

Employees worked with

KG
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Kathleen G.
Peoria, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/23/2021 09:26 AM

Thank you for the wonderful review and recommendation.

We are so happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles.

Michael Southern
Service Manager

Employees worked with

ML
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Michael L.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional dealership
The customer service is outstanding and they make the headache’s of having your vehicle repaired and serviced that much easier and pleasant!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/09/2021 10:49 AM

Thank you Michael for the fantastic review.

We are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service, but over priced
I love the service staff, but think they overcharge for an oil change. The coupon they send out are never when you need them. I didn’t have that when I had a Toyota.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/09/2021 11:17 AM

Thank you for the positive review and we wish we could ease your concerns on our pricing.

During our most recent market survey we were well below average pricing for our area.  In fact, our oil change service is competitively priced with even the aftermarket facilities, but when you come here you know you we are using genuine Hyundai parts, recommended fluids, have you'll a factory trained technician working on your Santa Fe (no one knows your car better).  Plus we wash your car when we're done. 

Really, compared to our market we really do try to offer tremendous value when you come to us for service.  We haven't comparison shopped with Toyota for a while now, but if they really do only charge $9.98 for an oil change that would be highly, highly unusual.  We need to stick to our $39.95 oil change price for now, between the cost of oil, labor, and parts, we know that is a fair deal for our customers and we're sorry you feel that it is overcharging.

We'll still be courteous and nice when you come in and if can help at all in your research, please let us know.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Sedona, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent service manager.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/17/2021 04:15 PM

Thank you for the wonderful review and recommendation.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

DH
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Debbie H.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ricardo is the best!
Ricardo, the service manager is professional polite and always incredibly helpful. He always goes over and above to make the experience the best possible.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/13/2021 09:12 AM

Thank you Debbie for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are awfully fond of him as well.  Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

AB
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Amy B.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Best ever!!!
Ricardo is by far the best service manager I have ever dealt with!!! He makes having to spend money a little easier. I honestly am so thankful for this dealership and for Ricardo. Thank you!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/13/2021 09:08 AM

Thank you for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are so happy to be your dealer and we look forward to being here for you for all the years, miles, and Tucsons to come.

Michael Southern
Service Manager

Employees worked with

RB
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Robin B.
Phoenix, AZ
2019 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Very happy but puzzled
Puzzled why they needed to test drive my car for 12 miles... I only had the windshield replaced.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/13/2021 08:59 AM

Thank you for the 5-star review.

We can solve that puzzle for you.  Whenever the windshield is replaced on your Ioniq (too often for us here in Phoenix) each of the foward looking safety systems need to be recalibrated to correct the relationship between the forward camera mounted on the windshield and other sensors.  This calibration cannot be done with the vehicle static and will require driving on monitoring to ensure all systems are working correctly.

We are very happy to be your Ioniq dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JS
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John S.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
The service department is excellent!
As always my experience with the service department was exceptional. I always work with Ricardo and he is very responsive and always prepared to explain what will be done and how long the service will take. The waiting area is comfortable and the wi-fi works very well.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2021 01:24 PM

Thank you John for the wonderful review and recommendation for Ricardo Garica your advisor.

It is always nice to hear from our multiple Hyundai families.  We are so happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

This review is very much appreciated coach.

Michael Southern
Service Manager

Employees worked with

DL
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Donna L.
Carefree, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff, clean premises.
Great staff, friendly, kind. Lobby always clean, bathrooms clean. Garage staff very efficient and knowledgeable.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2021 01:33 PM

Thank you Donna for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

CL
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Constance L.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Service Advisor really makes the difference!
Ricardo Garcia is a very professional and knowledgeable as well as honest Service Advisor. He is the reason I have such confidence in the Service Department at Earnhardt Hyundai North Scottsdale.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/10/2021 03:36 PM

Thank you Constance for the wonderful review and recommendation for Ricardo Garcia your advisor.

It has been our absolute pleasure to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

BB
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Barbara B.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service for Santa Fe was done very professional
Ricardo is the best and honest, dedicated Advisor I have had so far for any of my cars
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/03/2021 11:42 AM

Thank you Barbara for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are so fortunate to have him on our team and we're please you enjoy working with him like we do.  Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

GW
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Gerald W.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent service
excellent sevice
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/03/2021 11:40 AM

Thank you Gerald for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

RM
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Roger M.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding Service
Earnhardt Hyundai in Scottsdale is the premier sales and service organization in this area. From buying a vehicle to having it maintained there's no doubt in our minds all the folks at Earnhardt are professional and knowledgeable as well as extremely customer oriented. This is a FIRST CLASS OPERATION!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/29/2021 06:44 AM

Thank you Roger - what a wonderful review and recommendation.

It has been our absolute pleasure to be your dealership and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

BW
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Betty W.
Laughlin, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Dealership
All employees have always been friendly and attentive to all our needs
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/25/2021 08:11 AM

Thank you Betty for the wonderful review and recommendation.

We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job!
I was very pleased with the service at Earnhardt and especially working with Rickcardo.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/05/2021 03:24 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

CR
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Carlos R.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
New to dealership. Service was excellent but it took 3 appointments to finally get it right
Will see how everything goes from now. Too early to give it two thumbs up
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/02/2021 08:16 AM

Thank you for the great review.

We are happy to be your Equus dealer and we look forward to serving you again - it is difficult to keep every part we on hand for the Equus, but we certainly hope for less than 3 trips next time.

Michael Southern
Service Manager

Employees worked with
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