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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

Reviews of Ricardo Garcia

JF
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Janet F.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
My dealership for decades.
Always a great experience. I Love the products and customer service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/13/2020 04:09 PM

Thank you Janet for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
JP
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John P.
Phoenix, AZ
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Ricardo Garcia is the best tech advisor we've had since buying the car 6 years ago. He is prompt, professional, courteous and provides excellent feedback and recommendations.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/13/2020 04:05 PM

Thank you John for the great review and recommendation for Ricardo Garcia your advisor.

We are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
ML
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Michael L.
Cave Creek, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Customer Service *****
It’s hard to find any business that provides excellent customer service these days!
Earnhardt Hyundia of Scottsdale has proved to do that and more and I would recommend anyone to do business with them. Their honest and dependable and always happy to serve you in every way!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/07/2020 10:24 AM

Thank you Michael for the wonderful review and recommendation.

We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
AT
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Andrew T.
Phoenix, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Down to business
Quick, precise, educated. Got us in early to accommodate our schedule. Answered all my questions. Routine oil change and maintenance.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2020 03:53 PM

Thank you Andrew for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
CL
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Constance L.
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
The Service Advisor really makes the difference!
My Service Advisor, Ricardo Garcia, was extremely courteous, knowledgeable and informative. He made my service call a good experience!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2020 08:38 AM

Thank you Constance.  We're happy Ricardo gave you the great experience you deserve.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Cave Creek, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Maintenance Service
Always takes my appt. on time. Service provider, Ricardo, is professional, friendly and always explains in detail what work was done and what may need to be done in upcoming visits.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2020 08:37 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
RR
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Richard R.
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
Another five star service experience at Ernhardt North Scottsdale Hyundai!

My service adviser Ricardo Garcia is top notch. He takes the time to review recommended service and associated cost before work starts. Ricardo also reviews future recommended service when you pick up your vehicle.

Sanitation is top priority feel confident bringing your vehicle here for service. Shuttle service available and no other customers will be riding with you to help protect everyone from COVID-19.

Workmanship always excellent and timely with on-line scheduling. Service manager Michael Southern runs the best service department available in the valley.

Thank you everyone for another excellent experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2020 08:37 AM

Thank you Richard for the wonderful review and recommendation.

It has been our absolute pleasure to be your dealership and we look forward to being here for you for all the years, miles, and Hyundais to come.  These are challenging times, but as Tex said, tough times don't last, tough people do.  We're here and we'll be here just like Earnhardt has been doing since 1951.

From all of us, thank you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
JE
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Jaafar E.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Great service and awesome Ricardo he always take good care of my car he is more then a 5 star ?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2020 09:28 AM

Thank you Jaafar for the wonderful review and recommendation for Ricardo Garcia your advisor.

We'd give him 6 stars too if we could, we are lucky to have him on our team and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
SH
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Shirley H.
Phoenix, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I love my car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2020 09:27 AM

Thank you Shirley for the great review.

We love your car too and we look forward to helping you keep it in tip top shape for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2014 Hyundai Elantra Gt
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020
verified customer Verified Customer
Category: Service
Service
Ricardo was awesome. He was very helpful, answered all my questions, called back when he said he would, and followed up to make sure things were going well with my car.
Recommended
Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2014 Hyundai Elantra Gt
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020
verified customer Verified Customer
Category: Service
Service
Ricardo was awesome. He was very helpful, answered all my questions, called back when he said he would, and followed up to make sure things were going well with my car.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/29/2020
Service Type: Repair
Category: Service
Service Department
Ricardo was friendly and excellent with his communication. When I came to pick up my car after repair, Ricardo was not in. I walked in to 4 people sitting at their desks. 2 on their cell phones. It took almost 5 minutes for someone to even acknowledge I was there. They were not friendly and didn’t offer the sanitized pen, water, or even a smile when they finally took my payment. They took a great experience to a bad one.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/29/2020 11:17 AM

Thank you for the feedback.

We could make Ricardo no longer take days off, but we'll try to find the balance.  We are happy to be your dealer and we'll look forward to doing better next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
AB
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Amy B.
Phoenix, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing
Ricardo is truly one of the best employees you have working at Hyundai. He is so patient and understanding. Thank you so much!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2020 09:24 AM

Thank you Amy for the wonderful review and recommendation for Ricardo Garcia your advisor.

He is special isn't he, we're so lucky to have him on our team.  Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
EF
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Edward F.
Phoenix, AZ
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Immediate help is provided.
Five star!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2020 09:23 AM

Thank you Edward for the 5-star review.

We are so happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
KW
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Karen W.
Scottsdale, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Ricardo is great
All great. Ricardo takes care of everything.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/26/2020 10:26 AM

Thank you Karen for the wonderful review.

It has been our absolute pleasure to be your dealership these many years now and we look forward to being here for you for all the years, miles, and Santa Fes to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
KN
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Kenneth N.
Scottsdale, AZ
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service knowledge, communication and execution!
Had an emergency car failure as I was packed and about to leave on a car trip. They were able to slip me into the service rotation and get me on the road, for which I am very thankful - great job!
Ken
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/26/2020 10:42 AM

Thank you Kenneth for the wonderful review and recommendation for Ricardo Garcia your advisor.

Dead batteries always do seem to happen at the worst times.  We're glad Ricardo was able to step in and get that all sorted for you so you could get back to your trip.  We'll plan to see you next under easier circumstances, but whenever you need us, we're here for you and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
TL
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Thomas L.
Scottsdale, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Appointment
Had an excellent service appointment for my Santa Fe. The service representative was courteous, knowledgeable and a answered all my questions. Will definitely return for next service date and recommend my friends.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/24/2020 04:09 PM

Thank you for the excellent review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
KT
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Karen T.
Mesa, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
az replaced
As always I was treated with professional courtesy. The dealership efforts to maintain security during this time made me know it was safe to be in this facility.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/22/2020 10:14 AM

Thank you Karen it is always nice to see you.

We are happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Go Broncos!

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MS
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Mitchell S.
Eloy, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Instant service
Stacy Rathbone was a delight and incredibly knowledgeable sales person. She introduced me to Ricardo Garcia and he fixed my bumper part quickly. All is good with Earnhardt!
Thanks,
Mitch Smith
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/18/2020 09:19 AM

Thank you Mitchell.

We're glad you enjoyed your time with our team and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
PR
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Peter R.
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
The maintenance managers are all excellent--Norm Rosen has provided especially great service for 10 years.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/18/2020 09:20 AM

Thank you Peter for all your loyalty over the years.

It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MB
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Michael B.
Scottsdale, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Very satisfied
Receptive to my concerns and fit me in to a busy day
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/18/2020 09:22 AM

Thank you Michael for the graet rev iew.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
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