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SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

TS
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Tess S.
East Berlin, PA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always positive
All of my business interactions with this company have been positive. The staff is friendly and efficient. My car is kept in top condition and the place is welcoming, even during these trying times.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 10/07/2020 02:20 PM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
MF
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Martha F.
Gettysburg, PA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Provided needed service in timely fashion
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/30/2020 03:46 PM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Gettysburg, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Very friendly and professional!
Everyone very courteous
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/29/2020 10:23 AM

Thank you for taking the time to respond to the review and for choosing Giambalvo Hyundai of Hanover for your maintenance needs. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
VB
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Victor B.
Gettysburg, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place to do business
Service Great staff, friendly, professional, efficient , and they kept their word about time of process.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/25/2020 11:03 AM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Richard M.
East Berlin, PA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Love the Place
Honest service department - which is truly hard to find these days!
Great prices on tires, alignment - were even LESS money then the new MAVIS Tire place for the EXACT same tire.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/25/2020 11:12 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RB
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Roland B.
Manchester, MD
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
verified customer Verified Customer
Category: Service
Friendly atmosphere
Everyone is pleasant and willing to help you.
Recommended
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
CC
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Carol C.
Gettysburg, PA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Rick was very helpful with keeping me in the loop regarding when the part was ordered, when it would arrive and making the appointment to service my Elantra. Very helpful and he went above and beyond.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/22/2020 02:08 PM

Thank you for taking the time to respond to the review and for choosing Giambalvo Hyundai of Hanover for your maintenance needs. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
KM
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Kathy M.
Hanover, PA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
A pleasure to deal with Giambalvo Hyundai
Because the staff are courteous, professional, and efficient, I return to Giambalvo Hyundai of Hanover since 2013 for inspections, recalls, and maintenance work. The mechanics always do the work assigned to my car in a timely manner and I have never had any reason to be dissatisfied with my car's service. I appreciate their honesty and dependability and have never felt pressured to add an additional service that I deemed unnecessary at the time. It is a pleasure to know you are looked out for at this dealership.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/18/2020 01:00 PM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RB
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Roland B.
Manchester, MD
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
verified customer Verified Customer
Category: Service
Friendly atmosphere
Everyone is pleasant and willing to help you.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/08/2020
Service Type: Maintenance
Category: Service
RFB Service
OFL Service
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/09/2020 10:56 AM

I would like to apologize for you negative experience at our dealership.  The condition the vehicle was returned to you is inexcusable.  I want to make things right and earn back your confidence.  If you wouldn’t mind giving us a call (717) 630-8000 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AB
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Angela B.
Hanover, PA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Coming back
A few months ago I had a disappointing experience with Hyundai service department. I felt almost betrayed since I have been a very loyal customer for years. The work on my vehicle has never been anything other than exceptional, but the service was lacking. I wound up reaching out to them again, (again because of the quality of work) giving them the benefit of the doubt and to say the delivered is an understatement. They went above and beyond to honor things I was previously couldn’t be and made me feel heard. I felt like a valued customer and not just another credit card. I am so happy to have gone back.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/02/2020 07:53 AM

Thank you for taking the time to respond to the review and many thanks for giving us another try!  I am pleased that Rick and the department were able to win your trust back.  I am glad you are back home with us.  Stay safe and hope to see you soon.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Ricardo M.
East Berlin, PA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service
Service staff were very courteous and professional.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/02/2020 07:33 AM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
HN
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Howard N.
Manchester, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Preventative maintenance services for my 2016 Hyundai Tuscon ECO
Very friendly staff with no pressure to do additional work services unless absolutely needed. Prices are reasonable plus coupon discounts are given for various services.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/31/2020 06:04 AM

I would like to apologize for you negative experience at our dealership.  I want to make things right and earn back your confidence.  If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DM
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Donald M.
Gettysburg, PA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
timely response
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/27/2020 06:21 AM

Thank you for taking the time to respond to the review and for choosing Giambalvo Hyundai of Hanover for your maintenance needs. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Littlestown, PA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
Very efficient.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/24/2020 06:52 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Gettysburg, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great!
Excellent service all around!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/17/2020 02:18 PM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BS
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Beverly S.
Hanover, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall
Start to finish completion faster than anticipated.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/12/2020 05:36 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
East Berlin, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service dept
Friendly staff
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/27/2020 06:01 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Spring Grove, PA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A great dealership
I needed an oil change badly after the quarantine. I did have to make an appointment 1 week out though since they were booked. The oil change lasted about 45 mins and I was able to leave quickly.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/27/2020 05:53 AM

Thank you for allowing us to serve you!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RR
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Randy R.
Hanover, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Great service
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/17/2020 05:34 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RW
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Ron W.
Hampstead, MD
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Straight-Forward Service
Easy appointment scheduling with work completed in the expected amount of time. Small town dealer offers more personalized service. Highly recommend.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/15/2020 09:35 AM

Thank you for the kind words!  We strive to deliver an excellent experience every visit.  We appreciate your business and hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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