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SureCritic / Hyundai Dealer / Shottenkirk Hyundai Granbury / RYAN LAMB
RL

RYAN LAMB

Shottenkirk Hyundai Granbury
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(40 reviews)
80

Reviews of RYAN LAMB

JH
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James H.
Granbury, TX
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Quick and on time
They are great, this survey isn’t
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/05/2022 11:08 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with
RL
RYAN LAMB
DH
DUSTIN HARRIS
PS
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Pam S.
Granbury, TX
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
60K mile service
This is my second Santa Fe since 2001. They checked everything and finished before the end of the day. They are very professional and friendly.
Employees worked with
RL
RYAN LAMB
NR
NATHAN ROBERTS
NG
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Nan G.
Granbury, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Treated as valued customer
I was treated as a valued customer even though it was my first time to have my vehicle serviced at this location.
Employees worked with
RL
RYAN LAMB
DH
DUSTIN HARRIS
RM
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Robert M.
Granbury, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
ok
fast
Employees worked with
RL
RYAN LAMB
DH
DUSTIN HARRIS
Verified Customer
Granbury, TX
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Had wonderful service. They were able to fix my audio and were very kind.
Employees worked with
RL
RYAN LAMB
CH
CODY HALE
AS
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Aaron S.
Granbury, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service department!
The service department has taken good care of me for years! Could not be more happy about my experiences.
Employees worked with
RL
RYAN LAMB
CH
CODY HALE
MY
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Maria Y.
Godley, TX
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service was exceptional.
Ryan Lamb in service was very informative and we were very pleased with our time at the dealership! Will definitely come back for future work.
Employees worked with
RL
RYAN LAMB
DH
DUSTIN HARRIS
JK
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Janet K.
Cresson, TX
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service was outstanding!
The service department was fast and easy to work with. Very happy with my visit! Ryan was very helpful.
Employees worked with
RL
RYAN LAMB
NR
NATHAN ROBERTS
RC
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Ronald C.
Granbury, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
great
...
Employees worked with
RL
RYAN LAMB
DH
DUSTIN HARRIS
JH
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Janet H.
Granbury, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
AWESOME SERVICE BY RYAN
I have been to numerous dealerships and the wait is usually lengthy, the service department does not seem to intrigued to be there, and it the waiting are is miserable. That was not the case with Ryan at Shottenkirk Hyundai! Service was very prompt. Very reputable with a nice lounge that had coffee and snacks! Very pleased with my visit.
Employees worked with
RL
RYAN LAMB
DH
DUSTIN HARRIS
JS
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James S.
Dublin, TX
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Ryan Lamb and customer service go hand in hand
I could not be happier with my service advisor Ryan. Very easy going, always had a smile, and got me the answers I needed! Highly recommend.
Employees worked with
RL
RYAN LAMB
CB
CHARLES BLAKE
KR
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Karron R.
Glen Rose, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome
Great Experience!
Employees worked with
RL
RYAN LAMB
DH
DUSTIN HARRIS
GS
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Gina S.
Granbury, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service Department
I took my SUV for an oil change and found out there was a recall on my vehicle. The service department had the part in stock and took care of the recall right then. The service tech was very friendly and most helpful, so I will continue to do business with them!
Employees worked with
RL
RYAN LAMB
CH
CODY HALE
ME
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Max E.
Granbury, TX
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Amazing job!
Everyone was very friendly. I was helped immediately and very impressed by the work done in a timely manner.
Employees worked with
RL
RYAN LAMB
VO
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Vanderbilt O.
Granbury, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very pleasant
Pleasant experience. Service rep, Ryan Lamb was exceptional!!
Employees worked with
RL
RYAN LAMB
MJ
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Mahogany J.
Fort Worth, TX
2013 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/08/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Communication
Bad communication after service led to a misunderstanding
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 10/09/2021 08:45 AM

I have a call into mr. Jenkins to see where the communication break down occured.  text is the method we use when we can not get a hold of our customers.  I have made a note on Mr. Jenkins file he only perfers phone calls.  When I speak to mr. Jenkins, I will update surecritic

Simone Madtes
Service Manager
817 279 5830 
smadtes@mikebrownauto.com
Employees worked with
RL
RYAN LAMB
CH
CODY HALE
Verified Customer
Fort Worth, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Routine Service on Palisade
Excellent experience, fast and easy.
Employees worked with
RL
RYAN LAMB
CB
CHARLES BLAKE
DC
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David C.
Stephenville, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great experience
The service was great. Work performed was timely and as required.
Employees worked with
RL
RYAN LAMB
CB
CHARLES BLAKE
DW
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Debra W.
Granbury, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
excellent service
Oil change ,tire rotation and routine inspection. Always nice, professional and not a long wait time. They run your vehicle thru the wash before you leave.
Employees worked with
RL
RYAN LAMB
CB
CHARLES BLAKE
NM
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Naomi M.
Walnut Springs, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Service department is the best keeping me informed of what was being done on my Santa Fe while I waited for service to be done!
Employees worked with
RL
RYAN LAMB
CH
CODY HALE
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