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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

JT
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John T.
Palm Coast, FL
2018 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
2018 Sonata Hybrid
Service and maintenance has always been performed in an efficient and professional manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/20/2020 05:45 AM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
LW
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Lanthony W.
Jacksonville, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My last service visit....
Scheduled my appointment, and everything went according to plan...Excellent service....
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 01/17/2020 06:08 AM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectation.

 

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
Verified Customer
St. Augustine, FL
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
verified customerVerified Customer
Category: Service
Everyone friendly, kind and knowledgeable.
Have been a customer since moving to St. Augustine two years ago. Bought my Elantra in Jacksonville, Fl. and was so happy to find a nice service department.
Recommended
Employees worked with
RY
ROGER YOUNG
Verified Customer
St. Augustine, FL
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
verified customerVerified Customer
Category: Service
Everyone friendly, kind and knowledgeable.
Have been a customer since moving to St. Augustine two years ago. Bought my Elantra in Jacksonville, Fl. and was so happy to find a nice service department.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/09/2020
Service Type: Maintenance
Category: Service
Service area
Was treated rudely by service man who wrote up. Everyone else is fantastic. Have been here many times, problem this time.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/10/2020 06:31 AM

Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We take your feedback very seriously and will be following up with you shortly. Thank you for bringing this to our attention as we are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
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Sharon R.
Palm Coast, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Favorite Dealer
Hyundai of St. Augustine performed the usual maintenance to perfection and I was out in no time at all.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/07/2020 02:18 PM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 Happy New year from all of us at Hyundai of St. Augustine



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Ponte Vedra, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service department!
Efficient and personalized service!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/06/2020 05:58 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 Happy new year from all of us at Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
CT
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Charles T.
St. Augustine, FL
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2020
verified customerVerified Customer
Category: Service
Great service
You are greeted and treated with respect upon arrival and kept informed of any new problems on your car,with you making the decision to fix now.
Recommended
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
BB
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Brittany B.
St. Augustine, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
5 stars
Quick service, friendly staff, and fresh baked cookies!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/03/2020 08:12 AM

We appreciate you sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 Happy New year from all of us at Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
CT
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Charles T.
St. Augustine, FL
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2020
verified customerVerified Customer
Category: Service
Great service
You are greeted and treated with respect upon arrival and kept informed of any new problems on your car,with you making the decision to fix now.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2020
Service Type: Maintenance
Category: Service
Poor timing on service
Putting walk in service as same as appt
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/03/2020 08:09 AM

 Thank you for sharing your service experience with us and your feedback. Our apologies for the extra time needed to complete your service. We are working on processes to make sure our guest's with reservations are handled before our emergency walk ins, no matter how demanding they may be... we will always try to assist all our guests in a timely manner. Roger, your service consultant will be following up with you shortly.

 Happy New year from all of us at Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
CH
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Christine H.
Saint Augustine, FL
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People are super friendly and courteous.
Very satisfied with the service. The waiting room is comfortable and the service is excellent.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/03/2020 08:10 AM

We appreciate you sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 Happy New year from all of us at Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
BD
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Bob D.
Ponte Vedra Beach, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Most recent oil change
Always impressed with the service department. Roger Young was the manager in charge of my appointment. He is friendly and professional and I feel good about the service that is performed on my car..
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/23/2019 06:11 AM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
LH
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Lashay H.
St. Augustine, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
2019 Elantra
All around great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/20/2019 01:27 PM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
CG
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Carmen G.
Saint Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Writers
The Service Writer who assisted me was Roger and he kept me informed as to the status of the repair. He explained what they were going to do and then reviewed the repair with me. He suggested other things to look for before my next service and did not take me up the ladder, so to speak.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/18/2019 05:59 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
Verified Customer
Ponte Vedra, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Had a good experience getting the seat back replaced
Service tech Roger was excellent to work with. Unfortunately I had to return the dealership 3 times. #1 emergency trip to see what the problem was. Dealership was very busy. # 2 diagnosis, part had to be ordered, #3 special part installed. Hopefully this never happens again.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/13/2019 12:12 PM

 Thank you for sharing your service experience with us. We hope it never does either. We are committed to exceeding your expectations. Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
YK
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Yolanda K.
Palm Coast, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone is very nice
Excellent dealership
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/10/2019 05:50 AM

 We thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Palm Coast, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above and Beyond!
Roger is the best. He always goes above and beyond to make sure things are right.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/05/2019 03:30 PM

 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SH
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Scott H.
Saint Augustine, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Why Hyundia of St. Augustine Service department is so good.
Simply put, Roger Young is on point each and every time I come in for service; and I'm in a lot having three Hyundai vehicles.
His service knowledge and his interpersonal skill set makes it a pleasure to do business with Hyundai.
Because of Roger, I will continue to do business with Hyundai.

Scott Hughes
St. Augustine, FL
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/04/2019 05:57 AM

 Thank you for sharing your service experience with us and your kind words. Roger understands customer service and always tries to exceed our guests expectations.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DG
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Donald G.
Lake City, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
was great and speedy
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/29/2019 12:47 PM

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations. 
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Ponte Vedra, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent "southern hospitality"
i was greeted by Roger, with a straw hat. Roger was most polite and efficient and could not have been nicer.

i left three phone numbers for them to call me since i left the premises to be with a friend. i received a phone call on all three phone numbers with messages of what was completed in the car and that the car was ready for pick-up; full explanations. this was just a check-up of fluids, tires and look-over of all. the car was ready in approximately 1 1/2 hours.

when i returned to the Hyundai dealer, Roger said all was great and i was very happy with the price of the bill; the cashier was most pleasant. Roger asked if i had any questions and to call with any concerns. this was definitely "southern
hospitality"; i was blown over.

i will certainly return to st. augustine Hyundai and have already recommended them to some neighbors.

thank you.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/29/2019 08:32 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations. 
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Ponte Vedra, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is completed in timely fashion
Had appointment, they completed the work in timely fashion. After making appointment for oil change, received a recall reference the data base needed updated. They also, completed this since they knew about it before I did.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/29/2019 05:48 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations. Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
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