Business Solutions

avatar

SEAN DEEMER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(49 reviews)
76
Send a Message to SEAN

TD
gravatar
Terry D.
Taylorsville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Fast friendly and efficient
The staff here is fast, friendly and efficient. I feel like they do a great job keeping my car in good shape.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/02/2022

Terry,
Thank you very much for your comments and suggestions on your review concerning your service visit with Sean and the Paramount Hyundai Service Department. We strive to treat everyone the way we would like to be treated. We are on schedule to get a total remodel complete with NEW seating!! Keep an eye out in the coming months for these much needed improvements!

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

CH
gravatar
Carl H.
Catawba, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
First service
Service went well, service staff at Paramount have always been helpful.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 02/18/2022

Carl,
Thank you for taking time to complete your review on the Sure Critic web site for Sean and Paramount Service! We appreciate you and your doing business with us. It is our goal to treat you the way we would like to be treated. We genuinely look forward to seeing you each and every time you come in.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Employees worked with

Verified Customer
Maiden, NC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Terrible
The sales team was spot on. Which most sales teams are. It's the service you get afterwards that always sucks. They had to order a. Piece of molding that fell off my brand new car which took months to arrive. I understand we are in a pandemic but someone dropped the ball, didn't call when it came in. We called to check and they were like yeah it's been here. I was told I would have a loaner vehicle but didn't when I got there. The service guy didn't put down anything in floor board so they didn't get dirt etc in my car while they worked on it. They were to check rattle in speakers. They had volume turned wide open when I got my car back. They moved my stuff around in my car. I understand to get to speakers but put it back!!! Only reason we will go back is I purchased extra oil changes and service for 100000
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 02/09/2022

I am sorry your service experience at Paramount Hyundai was less than a 5 STAR experience. The concerns you mentioned in your comments are definitely not the normal and I would like to discuss them with you at your earliest convenience. Your voice has been heard and we take your concerns very seriously.
Please call or email at 828-449-1420 or dmorgan@paramountauto.com
Lorie Morgan
Customer Relations Manager
Paramount Auto Group 

Employees worked with

JF
gravatar
Joseph F.
Lincolnton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good experience
Nice personnel
Quality service
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 01/31/2022

Joseph,
Thank you for taking time to complete the Sure Critic review for Sean and the Paramount Hyundai Service Department. Your comments and opinions are very important to our growth and development. We strive to treat our customers the way we would like to be treated. We look forward to seeing you each and every time you come in for service.

Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420
Employees worked with

CP
gravatar
Christina P.
Lincolnton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service
Great people! Great service!
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 12/24/2021

Christina,
Thank you so much for taking time to give Paramount Service the great review of your experience. Here at Paramount we strive to treat you as we would like to be treated. We look forward to seeing you in our service department for many years to come and continuing to have a strong friendship.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Employees worked with

CA
gravatar
Cheryl A.
Mount Airy, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The best car dealer in North Carolina!
I have purchased 3 vehicles from Paramount Hyundai . Everyone has always treated me like family. I highly recommend purchasing your next vehicle from them.
They are kind, and courteous and willing to help you. Their service department is a quick and easy process also.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 12/21/2021

Cheryl,
Thank you so much for taking time to give Paramount Hyundai Service Department such a great review on the Sure Critic web site. We certainly appreciate your loyalty and value your comments and opinions of your experiences with us. 
We strive to treat you as we would like to be treated. You are important to our success and we look forward to many more years of friendship.

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420 ext. 2256
Employees worked with

LD
gravatar
Lysa D.
Claremont, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fast courteous service
Everyone is always very nice and very helpful. I always wait on the car & internet is great.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 12/14/2021

Lysa,

Thank you so much for taking time to give Paramount Hyundai such a great review of your service visit on the Sure Critic web site! We certainly appreciate your opinion and your feedback is important to us. We strive to treat you as we would like to be treated and hope you feel like part of the Paramount family. We look forward to seeing you on your next visit. 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Employees worked with

Verified Customer
Union Grove, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/26/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Routine Services
Very pleased with all aspects. Time, customer service and assistance, quality.
Very satisfied with overall experience.
Employees worked with

Verified Customer
Connelly Springs, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Great service
A+ service from the team at Hyundai. Very pleased with it.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 11/12/2021

Thank you for taking time to give Paramount a review on the Sure Critic website. We value you as our customer and we do appreciate your opinions. We try to treat everyone the way we would like to be treated and respected.
If I can help with anything in the future, please do not hesitate to contact me directly.

Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext. 2256

Employees worked with

MD
gravatar
Melvin D.
Claremont, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Great service in a pleasant atmosphere
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/29/2021

Melvin,
Thank you so much for taking time to complete the Sure Critic review for Paramount! We appreciate you for trusting Paramount for your service needs and look forward to many years to come as we build a long lasting relationship. 

Thank you,
Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext 2256

Employees worked with

RM
gravatar
Robert M.
Nebo, NC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/20/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
recall on car
I was told that the parts were there to repair my car. I called the day before scheduled appointment and was told this. I traveled 1 hour to dealership and then was told they did not have all the parts to fix the car. I was told when I got there it would take 3 hours to repair car then after some time told they could only fix part of the problem. I would not have brought car to be repaired if I had known this. What a waste to my time. Seems to be poor communications with your maintenance department.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/20/2021

Mr. Morris,
I sincerely apologize you feel your service visit was not acceptable. We strive to treat others as we would like to be treated. Unfortunately, we are human and with that being said, things do happen that are out of our control as well. Please contact me, Lorie Morgan at the number listed below or email me at dmorgan@paramountauto.com, I would like to speak with you regarding your visit. 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

Verified Customer
Newton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great experience
Great experience every time I've gone through. Friendly staff and clean waiting area
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/11/2021

Thank you so much for leaving such a GREAT review of your service experience at Paramount Hyundai. We appreciate your loyalty and friendship and are looking forward to seeing you on your next visit!

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

LA
gravatar
Luis A.
Conover, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Had oil change and tire rotation. Quick and efficient. All the staff were friendly and helpful.

Very nice waiting area.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 09/23/2021

Luis, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

DC
gravatar
Dwayne C.
Shelby, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick service this review there
Good service clean facility in and out very quick
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 09/21/2021

Dwayne, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

TB
gravatar
Thomas B.
Indianola, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
These guys were very responsive. I appreciate their attention to detail.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 09/08/2021

Thomas, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

TD
gravatar
Terry D.
Taylorsville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great service
I’ve been getting my cars serviced at Paramount Hyundai for the last 14 years and have always received excellent service. The staff are always friendly.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 08/25/2021

Terry, Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Paramount Hyundai and Genesis of Hickory. We appreciate you loyal business over these many years! 

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

WN
gravatar
William N.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service at Paramount
I’ve been coming to Paramount for 8 years and I’m never disappointed. Weather it’s sales or service. There always right on track.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 08/11/2021

William, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

AW
gravatar
Alice W.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Great Service. Didn't Take all day.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 08/10/2021

Alice, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

BN
gravatar
Brenda N.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Paramount Hyundai of Hickory is the Best
I wouldn’t take my Hyundai Sonata Limited anywhere else for service. I am always happy with the service that I receive here. They go over and above.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 08/09/2021

Brenda, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

 

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

MD
gravatar
Michael D.
Claremont, NC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customer Verified Customer
Category: Service
Routine Maintenance
Listens to Customer Complaints, Get's me in for maintenance as soon as possible, makes sure I am happy
Recommended
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.