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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

MD
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Michael D.
Reading, PA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Replace burned out brake light bulbs and charged twice $25.00 when they were changed within 3 weeks.
I never had this problem before at freedom when Eric savage was on top of it.
That Why i bought 2 Hyundai sonatas in within a 2 yr. period and also had my son buy a new vehicle this past yr.
My wife also bought a vehicle when savage was at 724 yrs. ago and my oldest brother bought 2 Hyundai accents in the last 8 yrs. at freedom.
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/04/2020 04:34 AM

Thank you Mike for the great survey!

Your opinion is valuable to us.
We are grateful for you and the time you spent with us.
Hopefully the next time you come in, we can achieve a 5 star rating in your eyes.
That is what we strive for.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Minersville, PA
2007 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
very eazy people to deal with
My car was brought in as soon as I got there and the dealership found that my car was missing five re-call fixes and fixed them all on one visit. Very professional in the way the whole appointment went.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/01/2020 12:19 PM

Thank you for the great survey!

We are thankful for the time you spent with us.
We look forward to another opportunity to serve.

Have a great weekend and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
TD
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Toni D.
Annville, PA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Airbag sensor recall
Service manager was extremely friendly but my airbag light is still on...will be calling on Monday to see how I can get that taken care of. Facility was clean and the staff seemed to be very personable.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/28/2020 04:29 AM

Thank you for taking time to complete our survey!

We apologize that you still have a concern present after leaving us.
We will make every attempt possible to fix your concern. 
We look forward to another chance to earn your patronage.

Enjoy your weekend and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MG
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Michael G.
Hamburg, PA
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Fine But Future Service Shock
The only thing that was disappointing is that I was there a few weeks before to have the head lamp replaced which was not planned. When I left I asked about service that is needed for the car from the last oil change because I declined some of the service and I was informed that nothing was needed. As I am waiting for a simple oil change I was informed that the 75,000 mile service is recommended and was declined last oil change with a total of over $600 which I was not prepared for. I had to decline again and now wait until the inspection/oil change at 80,000. It is quite a shock when a customer is expecting a $50 total and then service is needed costing over $600 let alone the time it will take to complete the service which I was not prepared for. I wish I would have been told what was needed when I asked before not have it sprung on me waiting for a simple oil change.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/07/2019 03:53 AM

Thank you Michael for taking the time to fill out our survey.
Thank you also for taking the the time to explain your displeasure with your last visit.
I can understand your confusion.  When inquiring about an upcoming service, we should have provided you with a maintenance guide printout. That did not happen. I apologize for that.
We don't like giving surprises and I'm sure you don't like receiving them as well.
In the future, we can provide you with an upcoming maintenance service printout at your request.
We appreciate you and the time you spent with us.
Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Mohrsville, PA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Broken wire
Fortunately it was only a broken wire in the pigtail harness. Unfortunately the bill was still over $200
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/25/2019 01:39 PM

Thank you for taking the time to complete our survey!

Unfortunately, some repairs even though they sound simple, are still expensive.
We will always look for the lesser expensive way of doing repairs for our customers. Performing the repair properly will always be most important.
Anyway, we are thankful for you and the time you spent with us.

Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Tamaqua, PA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Friendly
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/14/2019 05:36 AM

Thank you for the great survey!

If there is anything we can do to acheive a 5 star review, please let us know. 
We are grateful for you and your business.
Have a great day!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Pottsville, PA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is on time . Workers are very helpful and courteous.
Have just one complaint. Could not get my complimentary car wash, because the worker was finished for the day. My appointment was at 2pm. But overall the service is good!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/01/2019 03:05 PM

Thank you for the survey!
Sorry about the wash.
We have a new crew here now, and are able to do washes anytime you would like.
Please stop in for a complimentary wash anytime!
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Tamaqua, PA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car wash
Service completed was great. Especially since I missed my original appointment. Car wash was more of a rinsing instead of a washing.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 09/16/2019 04:33 AM

Thank you for taking the time to complete our survey!

We take these surveys very seriously.
Sounds like we did pretty good but did a poor wash job on your vehicle.
Please stop in anytime during business hours and we will do a much better wash for you.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
DE
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Dorothy E.
Whitehall, PA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Pluses and Minuses
Service personnel are excellent.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 08/30/2019 10:35 AM

Thank you Dorothy for taking the time to fill out our survey.
I do apologize that we were not able to provide 5 star service this visit.
We will make every effort to be more thorough to achieve a better experience your next visit.
Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Orwigsburg, PA
2014 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great communication and quick service
My car was towed to Freedom Hyundai. They communicated with me the following morning and even though I didn't have an appointment, they looked at my car and had it ready the same day. Although I had to leave it again after driving it a few miles, they fixed it the following morning and apologized for the inconvenience. The customer service was superb.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 08/30/2019 10:31 AM

Thank you for taking the time to complete our survey. 
Your opinion is extremely important to us.
I apologize that you had to return again to have the check engine light repaired. Hopefully we put that concern to rest.
Please do not hesitate to contact us about any of your vehcle's concerns.
Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
KO
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Kenneth O.
Reading, PA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good
Good
Recommended
STEPHEN C E. from Kelly Hyundai responded on 08/13/2019 03:51 AM

Thank you Ken for taking the time to complete our survey!
We take them very seriously.
Hopefully we will have an opportunity to earn a 5 star review in the future.
Please let us know how we may improve for the future.
Have an awesome day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Hamburg, PA
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2019
verified customer Verified Customer
Category: Service
Good Customer Service
Requested to be contacted in regards to the way I received my recently serviced vehicle and the customer service was great. I was assured that my vehicle would be treated better upon my next visit.
Recommended
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Blandon, PA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast
Wait time for service was convenient.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/29/2019 12:08 PM

Thank you for the survey!

We appreciate you and your time with us.
Enjoy your weekend!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JW
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Jeffrey W.
Girardville, PA
2006 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
i had overall good experience
had to wait for parts but they are not normally stocked
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/16/2019 12:54 PM

Thank you Jeff for the survey.

Sorry about the availability of the part.
We are always trying to improve and make positive changes.

We appriciate you and your business.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MH
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Michael H.
Hamburg, PA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No one at home
No one answered the phone. Later I was transferred all over the place as the folks either don't know how to use the phones or simply didn't want to help me. A couple of days later, I made the connection to Hyundai service and had a quality visit
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/06/2019 06:49 AM

Thank you for the survey.
I am sorry for the inconvenience you felt trying to get a hold of us. We have recently done some more hiring to help with the phones.
We hope to service you better in the future.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Douglassville, PA
2017 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick service, Professional staff
My appointment was taken on time. I was provided a loaner vehicle to go shopping while my car was being serviced. The service was completely quickly. There could have been better communication between the salesman and service manager prior to my arrival.

I would NOT recommend getting the complimentary car wash. My car was cleaner before they touched it. My windows we’re so spotty that I couldn’t see out of the. I even had to Windex my side mirrors. It’s as if they used dirty, soapy water and just left it on there.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/30/2019 04:11 PM

Heather,
Thank you for taking the time to complete the survey. I apologize that we were not able to provide you with 5 star service. Please feel confident that we will make every attempt to earn a better score your next time.

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
WH
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Winifred H.
Wernersville, PA
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Explanations & Service
They always do a great job servincing my car and explaining what they have done.
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 10/03/2016 06:27 PM

Thank you for filling out the survey for us!  We appreciate your time and great survey score!  We hope the next time we are able to give you top service for a top score!  We look forward to seeing you at your next service! Thank you for your business!

Ashley Koch
Service Manager

(484) 665-0130x2414
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Saint Clair, PA
2015 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
In demand
While my car spent more time in the shop than I'd expected, I'd attribute it to the number of customers. That is a sign of success.
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/26/2016 11:25 AM

Thank you for the survey!

We are grateful for you and your business!

Have a great week.

Steve
Steve Eberhardt
Service Manager
484-665-0130 X2417

Employees worked with
SE
STEPHEN EBERHARDT
RR
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Robinson R.
Reading, PA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/17/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Great because Steve Eberhardt
Great
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/19/2016 04:04 AM

Thank you for the survey!

We value you and your business immensely!
Please let us know how we can earn a 5 star rating for your next visit.

Have a great week!

SteveSteve Eberhardt
Service Manager
484-665-0130 X2417

Employees worked with
SE
STEPHEN EBERHARDT
JB
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Jeffrey B.
Minersville, PA
2010 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Staff
Service Manager Steve does a great job!
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/15/2016 04:30 AM

Thank you for the good survey!

We truly value you and your business.

Have a great day!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
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