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SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(661 reviews)
81

Reviews of STEVE ENRIQUEZ

JE
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Judy E.
Temecula, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
On our recent trip to Hyundai we had the oil changed and a part was ordered for my car to replace a defective part. What I did not like was a salesman was trying to get us to look at another car and do a trade in on it. I told him that my car is still new and I’m not interested, if I was I’d let him know. Well since we have been home he has called our house and sent emails. Our time in a waiting room should not be for a salesman to try and push another car on us when we told him we weren’t interested. We have a new car that we are perfectly satisfied with!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/27/2018 12:46 PM

Amazing review. Thanks so much from team Temecula Hyundai.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
thank you.
Great job.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/27/2018 10:27 AM

Thanks for the awesome review. Have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DA
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Deborah A.
Temecula, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
I always receive great customer service and staff are very helpful and friendly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/24/2018 12:41 PM

Very nice to hear Team Temecula Hyundai is proving good service.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance service
Good customer service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/24/2018 12:23 PM

I'm very glad to see we earned a 5 star review. Thank for allowing us to service your vehicle. 







                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
Very friendly people
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/24/2018 08:06 AM

Thank you so much for visiting Temecula Hyundai. Thanks for choosing us as your dealership. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DD
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David D.
Seal Beach, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always the best
Never have I had an issue with Temecula Hyundai. Always fast and curtious. One thing... the waiting room... the charging station needs some repair. Other then that? They are the best.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/23/2018 04:28 PM

We want to thank you for for your service. I'm glad that Steve was able to take care of your vehicle needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
LP
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Leonard P.
Murrieta, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy to do business with
Great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/22/2018 04:17 PM

Thank you very much for taking the time to fill out the survey. It truly means a lot. We greatly appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
PC
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Palua C.
Temecula, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service at its best.
I will only take my Elantra to Temecula Hyundai for my maintenance and repairs. Steve takes care of you like family. He is the best!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/20/2018 09:23 PM

Thank you for allowing us to repair your vehicle.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people but wait time too long
Nice people but wait time too long, even with an appointment.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/20/2018 12:30 PM

I'm so sorry it took so long for the service to be performed. Looking into the service that was done I can see how it may have taken a bit longer then just a basic oil change. The tire balance will add some time to a service but its no excuse. We hope to see you on your next service. If you would like to speak to me please feel free to contact me via email or a phone call. Thank you again and we truly apologize. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RH
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Robert H.
Murrieta, CA
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent as usual
In and out. Did what they said they would do, in the time they said it would take. No surprises! Just like always. Oh....they are washing the cars again!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/20/2018 10:47 AM

Thank for the response. We greatly appreciate your feedback. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SM
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Susan M.
Murrieta, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a pleasure to get my car serviced in Temecula Hyundai.
Great helpful employees
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/19/2018 03:49 PM

Thank for for the time taken to fill out the survey. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SJ
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Stacy J.
Temecula, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
Took my car in for a couple recalls and an oil change. Service was great, quick, and I appreciate the car wash!! Everyone is very friendly and so helpful at Temecula Hyundai!! From my buying experience to the services, I am very very pleased with this dealership.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/18/2018 03:52 PM

Thank you for the kind words. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JD
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Jolene D.
Temecula, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are on time and fast.
I work and appreciate when my appointment is taken at the time promised. I also appreciate the shuttle service and getting to and from work on time. It's extremely convenient and the staff is polite.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/16/2018 10:48 AM

Thank you so much for the feedback. We hope to see you soon for your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
TO
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Teri O.
Temecula, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Satisfied Customer!
Love the car .. and the service dept was fantastic on my first visit for service.. Will definitely take my car there every time..
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/16/2018 10:25 AM

Thank you for the review. We hope to see you again for your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SE
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Steve E.
Menifee, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/16/2018 10:09 AM

Thank you so much for the review. Hope to see you on your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
AV
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Anthony V.
Lake Elsinore, CA
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service
I wasn’t completely satisfied with the work that was done to my vehicle.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/13/2018 11:03 AM

Mr. Valle, as per our conversation I had advised that we would pick the vehicle up from you and deliver it back as well. We do apologize about the inconvenience and wanted to make sure we corrected our mistake. Please allow us to take care  of the issues that we have caused. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JM
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Jack M.
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone's great
I've been waiting, calling and/or stopping in to have 2 recalls taken care of since last August! When I stopped in again 2 weeks ago you still had to order the 2nd part, they were finally taken care of last week. Six months seems like a really long time for 2 recall parts and I still wouldn't have them if I wasn't so persistent! Pat Martin (my car!)
Recommended
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Employees are excellent with their service help.
Recommended
Employees worked with
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STEVE ENRIQUEZ
KV
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Katherine V.
Lake Elsinore, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great car- great service!
I love my car and the people I deal with every time I take it to be serviced. I love that the service people let me know what services they recommend. My car is perfect for me and my life and I love that i don't have to put much thought into maintaining it.
Recommended
Employees worked with
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STEVE ENRIQUEZ
MM
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Marc M.
Wildomar, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The Staff is great.
The staff is friendly, helpful, and knowledgeable.
Recommended
Employees worked with
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STEVE ENRIQUEZ
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