Business Solutions
SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

EG
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Elizabeth G.
Lakeland, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2016
verified customerVerified Customer
Category: Service
Service manager was very pleasant
Much better job on vacuum and wash, wait time a little long, but much better than first visit
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/31/2016
Service Type: Repair
Category: Service
Poor service and long wait time
Terrible
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/02/2016 05:36 AM

Thank you for your rating and review. We truly apologize for your experience at Lakeland Hyundai Service. We understand the Lakeland Hyundai Service Manager Chris Haggstrom has spoken with you. Again, we truly apologize for your service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
MW
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Margie W.
Lakeland, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2016
verified customerVerified Customer
Category: Service
Fast and Efficient Servce!
I've changed my overall rating from 2 stars to 5 stars. I took my car back to Lakeland Hyundai the next day. They got me in right away and took care of the problem!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/25/2016
Service Type: Repair
Category: Service
Fast service
I would have given 5 stars if this other issue had not come up.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/26/2016 01:23 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service.  We understand that Chris Haggstrom, Hyundai Service Manager has reached out to you. If we can do anything, don’t hesitate to ask… we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
KI
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Karyn I.
Lakeland, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
verified customerVerified Customer
Category: Service
Great Service Manager!
The service manager has diligently worked with me to resolve an issue regarding a bill that I owe to the dealership. Thank you Chris !
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2016
Service Type: Repair
Category: Service
Bad customer service
It took almost two months for the repair then Hyundai kept my car because of minor damage to the rental. I didn't have an option to get a second estimate either! Horrible service
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 05/20/2016 11:55 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
RV
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RUTH V.
Lakeland, FL
2013 Hyundai Elantra GT
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/12/2015
verified customerVerified Customer
Category: Service
Not a good experience
I was at the dealership for over 4 hours and the haggling was exhausting. WHAT A WASTE OF TIME! I went to Nissan and purchased a vehicle told them what ai was willing to pay and they made it happen. I am very happy with my experience at Nissan. I will never go back to Lakeland Hyundai! BTW, I also had a good FICO score! Ruth
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/29/2015
Service Type: Maintenance
Category: Service
Not fair on trade-in's on their own vehicles
Dealership not fair in pricing trade-in value on their own vehicles.
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/02/2015 05:37 AM

Hello Ruth

We're not sure exactly went on during your trade-in evaluation. We can certainly discuss with you further and have a manager get with you. We know you received this survey because of a recent Lakeland Hyundai Service appointment - we certainly hope that appointment met all of your expectations. If your service appointment had problems, please let us know so we can help improve our customer service.

Did you value your trade on-line? Did you use the KBB or Black Book tools to get an estimated value? Was the appraised value different than what you had expected? We would like to help with your concerns further. Please don't hesitate to contact us... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Plant City, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Satisfied
Personal care, prompt and polite
Employees worked with
SG
Samantha Giddens
AS
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Amanda S.
St. Petersburg, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Kindness galore!
I wish that I could remember all of the people that helped me in the week that my car had to be with you guys. I was going through a lot and the rental car I was driving in was unsafe and I actually called you guys the same time one of the tires blew on the rental. Well, your employee stayed on the phone with me was trying to calm me down, was very kind and just an angel, making sure I was OK, making sure I got off the side of the road safely. The other people helping with my transactions were awesome as well. I cannot thank you guys enough for all of the kindness that I was given!!
Employees worked with
SG
Samantha Giddens
PT
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Paige T.
Lakeland, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service personnel
Hannah and Jonathon were really kind and friendly. The hold up was the part needing to be delivered and they shared that with me. Both were professional and apologetic. My car was neat and tidy when I was cleared to leave. My trunk works now and I have very cold! I am very satisfied. ??
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
break light out
I was there before 8am to get my break light changed and they had to change the wiring and didn't get done till almost 11 am with no you saying anything till I ask them what was going on with my car and they stated it was under warranty not the point I had things I needed to do and not told I would be sitting there for 3 hours also they changed location and never let me know till I pulled into the old lot
Employees worked with
SG
Samantha Giddens
TS
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Tina S.
Bartow, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Came through for me BIG time
Staff went above & beyond to get my car repaired at last minute, when my a/c stopped working the evening before my vacation. They stayed after hours to help me out. Who does that? The staff at Lakeland Hyundai.
Employees worked with
SG
Samantha Giddens
Verified Customer
Winter Haven, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall
Quick service. I was only there 30 minutes.
Employees worked with
SG
Samantha Giddens
CS
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Christopher S.
Lakeland, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
EXCEPTIONAL SERVICE
Lakeland Hyundai is the best. I would highly recommend them in comparison to Hoagland Hyundai.
Employees worked with
SG
Samantha Giddens
DA
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David A.
Lakeland, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
Great job,keep it up.
Employees worked with
SG
Samantha Giddens
DL
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David L.
Lakeland, FL
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car's air conditioning
My car's air wasn't working and they worked me in Without an appointment. They fixed my car and even stayed a little after closing for me to pick it up. I highly recommend them.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience
It was quick and easy
Employees worked with
SG
Samantha Giddens
Verified Customer
Davenport, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service dept
Arrived after parts ordered for my car arrived. Said about 1 1/2 to 2 hour wait. Had the job done quick and washed the car too.
Employees worked with
SG
Samantha Giddens
RS
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Roger S.
Lakeland, FL
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai Santa Fe service
We dealt with Rae Giddens and arrived early for service Rae was on point and took care of everything.
She was in contact with me the entire time. Everything was done on time and with in budget according to what Rae mentioned earlier.
Definitely will be back.
Employees worked with
SG
Samantha Giddens
Verified Customer
Tampa, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customerVerified Customer
10
Category: Service
Jessica Alexander
Upon my initial service completed, I wasn’t a fan of this location. There seemed to be lots of miscommunication and trouble resolving my cars issues. However, after speaking with JESSICA L ALEXANDER, the service manager at my chosen location, she eliminated all of our concerns in the most professional and timely manner. I cannot speak more highly of this individual. If I could give a rating better than 5 stars- 10/10 I would! If you are seeking a dedicated, personable and extremely helpful person to work with, Jessica is the one for you she will not disappoint! Amazing service
Employees worked with
SG
Samantha Giddens
MD
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Michael D.
Bartow, FL
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service review
Service was properly conducted in a timely manner. Service department staff were friendly and knowledgeable.
Employees worked with
SG
Samantha Giddens
RA
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Randall A.
Wimauma, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
2020 Santa Fe
Great service
Employees worked with
SG
Samantha Giddens
EH
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Evangelo H.
Riverview, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai Experience
I was treated in a professional manner. The service department taking care of the two engine recalls and the tire alignment needed was done within two hours.

The service person that I was assigned to was Rhea, she was very nice and pleasant to work with for getting my Tuscon back to me in a very timely manner.

We bought our 2017 Tuscon from Lakeland Hyundai and will hopefully return in either March or April for our next Hyundai Tuscon or Santa Fe.
Employees worked with
SG
Samantha Giddens
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