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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / STEVE RISLEY
SR

STEVE RISLEY

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(603 reviews)
88

Reviews of STEVE RISLEY

LM
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LLOYD M.
Jacksonville, FL
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
auto maint.
they did a good job for my 1st oil change
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 05/04/2014 05:43 AM

Thank you for the kind words and candid feedback. Please let us know if there is anything we can do to improve your experience on your next visit. Thank you for your loyalty to Hyundai of St Augustine

best regards,
Andrew DiFeo 
owner/GM

Employees worked with
SR
STEVE RISLEY
LC
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LISA C.
St. Augustine, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and courteous.
Service tech was knowledgeable and thorough.
Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 03/27/2014 04:56 AM

Thank you for the kind words and candid feedback, we sincerely appreciate your loyalty to the Hyundai of St. Augustine brand.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
MS
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MARTY S.
Jacksonville, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair was as advertised and below the quote
Needed to have a tire replaced and while they did not have it in stock they promised it within 2 business days. They called on the day promised and the repair was accomplished at less than the price they had quoted me. The service was courtious, prompt, complete and returned my car with a complimentary wash. Outstanding customer service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/26/2013 06:03 AM

Thank you for your kind words. Our service team appreciates the recognition and your loyalty to Hyundai of St Augustine.

Sincerely,
Service Team

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
FG
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FREDRIC G.
Ormond Beach, FL
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficiency
Service is timely, service writers are always friendly and courteous, repairs are always done on time and correctly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/13/2013 01:27 PM

We sincerely appreciate your kind words. Our staff enjoys hearing how they are doing. Happy Holidays to you and your family from all of us at Hyundai of St. Augustine.

Employees worked with
SR
STEVE RISLEY
DM
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DIANE M.
St. Augustine, FL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I was very happy with the salesman that sold me the car, Rosevelt, and very pleased with the first service on my AZERA
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/13/2013 05:41 AM

Thank you and welcome to our Hyundai of St.Augustine family.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
SR
STEVE RISLEY
DB
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DIANA B.
Palm Coast, FL
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
The quick service and great staff. Rate it a 5
Great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/06/2013 06:02 AM

Diana,

 

 Debbie and the staff greatly appreciate the praise. They understand customer service is our top priority. Thank you for your loyalty to Hyundai of St Augustine.

 

Sincerely,

Service Team

Employees worked with
SR
STEVE RISLEY
DE
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DWIGHT E.
Ponte Vedra Beach, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Dealership
Friendly, courteous, quick and thorough!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/12/2013 05:37 AM

Thank you for the kind words and welcome to our dealership. Our staff takes great pride in meeting and exceeding our guests expectations.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
SR
STEVE RISLEY
MG
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MOLLY G.
St. Augustine, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone is helpful and knowledgeable.
Great place to go for quality workmanship and reliability.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/11/2013 08:11 AM

Thank you for the kind words. We sincerely appreciate you and your loyalty. As always, it was a pleasure to see you. If I may ever be of assistance, please feel free to contact me.

Best Regards,
Joe King
Service Director
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
PK
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PAUL K.
Palm Coast, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They do a great job of servicing my vehicle!
Very Good Service, fair price, clean environment and friendly competent staff!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/04/2013 08:57 AM

Mr. Kelly,

 Thank you for taking the time to let us know how we are doing. We appreciate your kind words and loyalty to our dealership.

Best Regards,
Joe King

Employees worked with
SR
STEVE RISLEY
WM
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WARREN M.
St. Augustine, FL
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
standard service
I have every confidence that my car will be taken care of in a professional manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/26/2013 05:33 AM
Thank you for your kind words and loyalty to our dealership. We are always looking to improve our guests expectations and we are excited to annouce the launching our new Car Care Express Services.
Employees worked with
SR
STEVE RISLEY
RW
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Richard W.
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly, fair
over all very happy
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/03/2013 01:13 PM
Thank you very much for the kind words and we appreciate your loyatly to Hyundai of St Augustine. Best Regards, Joe King Service Director, Hyundai of St Augustine
Employees worked with
SR
STEVE RISLEY
Verified Customer
East Palatka, FL
2018 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service department is the slowest that I've experienced.
I take all my vehicles to their respective dealership. This is my second visit to this service department in St. Augustine. The service department is the slowest that I've experienced. I was there for almost two-hours for an oil change and tire rotation. I asked for only the outside of the car to be washed, leaving the inside untouched, informing the service representative that my wife had surgery and I was concerned about germs. I was informed that this was not possible because the service personnel that wash the vehicles are not used to only washing the outside of the vehicle; my only option was to opt out of the wash completely. Not sure why the service manager couldn't walk over to the washers and tell them not to clean the inside of the vehicle. The customer does not come first at this dealership.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/17/2020 06:05 AM

 Thank you for taking the time to share your service experience with us and our sincere apologies for the uncharacteristic level of service you received. Tunde, your service consultant will be following up with you shortly. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
SL
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Stephen L.
Jacksonville, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Greatest dealer in North Florida
Knowledgeable. Friendly. Courteous. Value.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/24/2020 12:56 PM

 We greatly appreciate you taking the time to share your service experiences with us and your kind words. Our service team enjoys reading how we are doing and is the best form of flattery. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
CM
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Carrie M.
St. Augustine, FL
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long Time to Wait
I arrived to my appointment a couple of minutes early to find 6 cars ahead of me. I waited in line for 20 minutes before being checked in. I didn’t get my car back for another hour and 20 minutes. A nearly 2 hour oil change is excessive.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2019 02:45 PM


 Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We appreciate you bringing this to our attention. Tunde, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
CS
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Cory S.
St. Augustine, FL
2015 Hyundai Equus
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
long wait. very long wait
oil change should be 30minutes, especially with an appointment time. waited 2 plus hours
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/22/2019 07:21 AM


 Thank you for sharing your service experience with us and our apologies for the uncharacteristic amount of time needed to complete your service. Tunde, your service consultant will be following up with you. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
Columbia, CT
2013 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
n/a
n/a
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/09/2019 06:22 AM


 We appreciate you taking the time to share your service experience with us. Our apologies for being short staffed due to unforeseen illnesses. We have added personnel to help in speeding our processes. Danny will be following up with you shortly.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
JM
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Joseph M.
St. Augustine, FL
2005 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
bang for the buck not there period
Please stop up-selling , just do the necessary repairs at a fair price with no BS ....AND on a timely manner. I have owned and run a VERY successful auto repair for 40 yrs , I am an ASE Certified Master Tech , as well as my Wife for 40 yrs , and we both just retired 4 months ago , you guys need a refresh on your approach to add on sales and customer service ! Your Service advisers personality , knowledge , and compassion to each and every customers personal situation is imperative for future long gain loyalty and potential... I ran my Fathers car thru your system for routine maintenance , and found many faults.............nothing that cannot be corrected , but still not right....... So if the purpose of this rating is for improvement , that's a really good step, and here I am............however you have to listen , consider and implement , or not......bottom line based on average customer awareness and time constraints/costs factors......not coming back......every shop has a bottom line , yessir , however personality , compassion and Knowledge drives sales .......trust me , eye to eye contact with trust based on truth is a steel forged in heaven........Bottom line, your system is a 6 of 10 , Why....Why are you lacking....pay more attention to personal relationships and trust , easy peasy with specific training , your people are beautiful , just not trained.......(^_^)
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/30/2018 04:24 PM

 Thank you for taking the time to share your candid comments with us. We haven't seen your father in some time, hope he is doing well. I always enjoyed speaking with him. 

 My sincere apologies for the uncharacteristic level of service you received. We will be following up with you shortly.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
SS
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Salvatore S.
Elkton, FL
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not Happy
No communication
Sal s
Not Recommended
CHERYL B. from Hyundai of St. Augustine responded on 11/26/2018 02:45 PM

Hello

I am sorry for the inconvenience i will be having your Service Advisor
look into the issue and contact you about this matter.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/28/2018 12:20 PM


 Thank you for taking the time to speak with Tunde today and again our sincere apologies for the misunderstanding.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
St. Augustine, FL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2018
verified customerVerified Customer
Category: Service
Resolved
Thanks so much for your attention to addressing my concerns regarding my recent service review.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/19/2018
Service Type: Maintenance
Category: Service
Know your job
needs serious improvement
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/20/2018 05:26 AM


 Thank you for sharing your service experience with us. Our sincere apologies for the inconvenience this has caused you. Justin, your service consultant will be following up with you shortly. Thank you for bringing this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/21/2018 12:28 PM


 Thank you for speaking with Justin today and again our sincere apologies for the inconvenience.




Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
MH
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Michael H.
Jacksonville, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Test drive offer false?
Still waiting for $50 card for test drive.
Not Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/12/2018 02:28 PM

Thank you for the 5 stars on the survey.
I will let sales know about the $50.00 card for the 
test drive. 

Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
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