ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Verified Customer
Hyattsville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service Guy
My expertise was pleasant and would indeed go back because of my service guy Sean. The two ladies at the payment counter were also patient and helpful.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/05/2020 03:41 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice Location
Waiting area can be updated
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2020 02:59 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CD
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Craig D.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's closet to the house
Everything went well but I still can't get my blue link still not connected to my car & I've had this car for over a year. How can I rectify this matter?
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2020 02:56 PM

Craig, Please come to the dealer to consult with a service advisor regarding your concerns.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JA
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Jamie A.
Hyattsville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good experience
No issues, quick and efficient
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2020 02:54 PM

Thank you for your review and for choosing Pohanka for your service Jamie. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RD
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Richard D.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Win Win!
Winning purchase and winning service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2020 03:22 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Richard. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Fairmount Hgt, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Appt
The service appt went off went as expected. What I did not like is they made it seem like even though it was complimentary my car wash was not done because it was raining but it was put on my paperwork even if it was it shouldn't be put on the paperwork when not done. That could be considered false advertising. Just making a point and if that is done then a customer could say what else can be put on my paperwork that is also untrue. Yes it is trivial but it still makes one wonder.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/11/2020 02:25 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KD
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Keith D.
District Heights, MD
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2020
verified customer Verified Customer
Category: Service
Quickly attended.
I was able to go in and receive my car from service. Very polite attendants.
Recommended

Verified Customer
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consider People time and communication
The service render was good. Just waiting and no communication
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2020 08:11 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Glenarden, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Good service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/23/2019 02:59 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review
N/A
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/16/2019 01:57 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DD
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David D.
Seat Pleasant, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
N/A
N/A
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/06/2019 02:56 PM

Thank you for your review and for choosing Pohanka for your service David. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Ive been here multiple times for service, usually the same customer service I always get, nothing extraordinary.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:03 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DC
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Donna C.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great communication from the staff
It took a little longer that I hoped to diagnose the problem, but they worked with insurance and others well and kept me informed

I received pictures and the name and number of the tow truck that hit my car in the shop. I would have liked a little more help with that
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2019 03:20 PM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

VB
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Vincent B.
Fort Washington, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional
Courteous
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/08/2019 03:17 PM

 We appreciate your positive feedback about our business and employees Vincent. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

HM
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Herbert M.
Kettering, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Location
Overall the service is good
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:13 PM

Thank you for your review and for choosing Pohanka for your service Herbert. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MS
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Michael S.
Walkersville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Maintenance
Communication positive
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2019 03:25 PM

Thank you for your review and for choosing Pohanka for your service Michael. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

EI
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Ellen I.
Oxon Hill, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Service
My service rep was very nice and he communicated with me in a very courteous and timely manner.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2019 03:18 PM

Thank you for your review and for choosing Pohanka for your service Ellen. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

IB
gravatar
Ian B.
Capitol Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
•Title can't be blank
•Comments must be present
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/02/2019 10:28 AM

Thank you for your feedback. We here at Hyundai apologize for your in convenience, appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Odenton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change
N/A
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/19/2019 03:20 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KS
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Kim S.
Capitol Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Good customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/22/2019 02:30 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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