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SureCritic / Hyundai Dealer / Pohanka Hyundai / Sean Tolton
ST

Sean Tolton

ASM
Pohanka Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Reviews of Sean Tolton

PC
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PHYLLIS C.
Washington, DC
2004 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/13/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good Service
I have been bringing my SUV for service to Pohanka Hyundai for nearly 10 years now. I have always received good service both for the maintenance and service personnel at your Company.
Recommended
Employees worked with
ST
Sean Tolton
ASM
KT
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KIMBERLY T.
MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
professionalism
Everyone is professional and courteous. They ask questions and don't just assume.
Recommended
Employees worked with
ST
Sean Tolton
ASM
JF
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JUDY F.
District Heights, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
prompt service. clean , friendly staff
Everything is very convenient,
Recommended
Employees worked with
ST
Sean Tolton
ASM
HN
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HELEN N.
Temple Hills, MD
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean environment and friendliness
No negative comments at this time.
Recommended
Employees worked with
ST
Sean Tolton
ASM
RB
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RACHEL B.
Forestville, MD
2013 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dealer just around corner
I was surprised how long I waited to be served once I entered the dealership.
Recommended
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
AF
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ALETHEA F.
Washington, DC
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exemplary Service
I have always enjoyed my service at Pohanka Hyundai. Sean Tolton and Will Bishop are the best service advisors and they provide excellent customer service. Sean was my service advisor on this most recent visit, and he made certain to explain everything thoroughly. What impressed me the most is that he knew me by name without my having to tell him. The only negative of the visit is that I did not get a call indicating my car was ready for pick-up BUT when I called to find out and when I arrived, Sean apologized profusely. I was not upset because the service center was busy that day (New Year's Eve). The lack of a call did not affect my day nor did it cause me to not want to use Pohanka Hyundai in the future. In fact, I feel comfortable and secure taking my car to this service center based on the amazing customer service. I am considering strongly trading in my 2005 Elantra for a newer model, so I hope that the sales department members are just as phenomenal as Sean and Will.
Recommended
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
HC
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HENRY C.
Capitol Heights, MD
2002 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
superior service and personel
A-one in all respects!
Recommended
Employees worked with
ST
Sean Tolton
ASM
DH
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DONNA H.
MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT SERVICE
The staff is very professional and my car is running great.
Recommended
Employees worked with
ST
Sean Tolton
ASM
IT
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IYING T.
Temple Hills, MD
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courtesy and Service
I was very impressed with the work performed and with the friendliness and courtesy of the staff.
Recommended
Employees worked with
ST
Sean Tolton
ASM
LA
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LARAE A.
Lothian, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!!
Everyone is so professional
Recommended
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
BB
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BONITA B.
Springfield, VA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
my service counselor
he provides all the answers
Recommended
Employees worked with
ST
Sean Tolton
ASM
LD
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LINDER D.
Washington, D.C., DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
courtesy and explaing the work
The new Hyundai location is 100% better. I tried the Alexandria location and did not like the service at all.
Recommended
Employees worked with
ST
Sean Tolton
ASM
ES
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ERNEST S.
MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
FINE
Nice and friendly
Recommended
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2009 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customerVerified Customer
Category: Service
Great customer service
Ok, the rating that I’m giving is based on the professionalism that the service representative for Pohanka displayed. I have been taking my car into Pohanka every since it’s purchase and fortunately I usually have Sean as my service rep. He is very courteous and professional. Sean will explain the service that your car is receiving and will to the best of his knowledge inform you as to how long the job will take. However my concern that I had from my previous rating was based on the recall info that I received. I made an appointment online and was sent a reminder regarding my time and date. However when I arrived at the service department I was informed by Sean that the parts were not in to complete the work. Personally I feel that if Hyundai is recalling a certain model for recall the parts should be there at the service department so that the job can be completed. Thank you Sean for explaining to me what the job entails so that when the parts come in I will know what to expect as well as the length of time the job will take.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/03/2021
Service Type: Maintenance
Category: Service
Disappointed
If a car is on recall and an appointment is made to have it fixed. Then all the parts should be available so that the work can be completed. Very disappointed today!
Not Recommended
DAVID P. from Pohanka Hyundai responded on 08/03/2021 07:57 AM

Thank you for your feedback.  I will cal you later for more information.

DAVID P. from Pohanka Hyundai responded on 08/06/2021 06:25 AM

Thanks for the feedback! I will make sure Mr Tolbert gets the love you send.

Employees worked with
ST
Sean Tolton
ASM
TG
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Tamara G.
Washington, DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No comment
Leave a comment
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/08/2020 08:59 AM

Thank you for your review and for choosing Pohanka for your service Tamara. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
MB
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Mark B.
Upr Marlboro, MD
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai sonata
Unfortunately not good services
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/14/2020 01:52 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/22/2020 10:41 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
verified customerVerified Customer
Category: Service
Great service from Sean.
Sean was extremely nice and helpful. He answered all my questions, checked on me while I waited for my car and was very professional.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/09/2020
Service Type: Maintenance
Category: Service
it was ok.
The guy at the service desk was extremely nice and helpful. However the service done on my car was just ok. I honestly don't think they rotated my tires but I know for a fact that they didn't put air in them. It is sad that I have to always check what they are suppose to do when servicing my car and then after receiving my car I have to double check as much as I can again.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 06:12 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
LR
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Lashaun R.
Washington, DC
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sean was good
Sean checked me in he was great
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 07:13 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/09/2020 12:55 PM

Thank you for providing your feedback we will address those concerns with the appropriate department, unfortunelty this survey is for your Service Advisor Sean who took care of you. We will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
JM
JEFERSON MARTINEZ
LA
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Lisa A.
Washington, DC
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service sucks
Service Director is unprofessional
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/11/2020 03:18 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
Verified Customer
Hyattsville, MD
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Guy
My expertise was pleasant and would indeed go back because of my service guy Sean. The two ladies at the payment counter were also patient and helpful.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/05/2020 03:41 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
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