ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

KD
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Keith D.
District Heights, MD
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2020
verified customerVerified Customer
Category: Service
Quickly attended.
I was able to go in and receive my car from service. Very polite attendants.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/09/2020
Service Type: Repair
Category: Service
Could have been better
Turn around time was to long.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:22 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 08:50 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. . I apologize for the service and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RS
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Ronald S.
Washington, DC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Never again
I've only had my car for 15 months and it has had the engine replaced and the catalytic converter worked on twice. I'm done with hyundai. I've contacted corporate and they did nothing. The worst customer service I've had ever smh
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/06/2020 03:09 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 07:58 AM

hank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JJ
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Janay J.
Suitland, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
verified customerVerified Customer
Category: Service
Good service
Service advisor was helpful and efficient
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/02/2020
Service Type: Maintenance
Category: Service
Service Dept. needs a little change
Set an appointment the day before. Didn’t matter when I got there. Had to wait longer than the estimated time frame that was given when I got there. When It was over the review contradicted the review from my last service (apparently my brakes and wipers got better over the last 5k miles). I was also told they do courtesy cars after being told previously that they didn’t by a cashier.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/06/2020 03:08 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 07:40 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DC
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Donna C.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great communication from the staff
It took a little longer that I hoped to diagnose the problem, but they worked with insurance and others well and kept me informed

I received pictures and the name and number of the tow truck that hit my car in the shop. I would have liked a little more help with that
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2019 03:20 PM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AH
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Anita H.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
Customer service is excellent .
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/18/2019 04:00 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DT
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Dalphnie T.
Aberdeen, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dalphnie
Shawn was a great help
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:41 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DG
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Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Appointment time not honored
This service department does not honor appointments made on the Hyundai online site. I was told their policy is take first come first served. So why have the option to make an appointment for service. Not sure I will be back to this location.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/08/2019 01:38 PM

Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by our services and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. I am happy they where able to get you out in under 1 hour.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

TG
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Tamara G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great great excellent customer service
Miguel and Sean were very diligent and great with their excellence customer services, readiness, great pace of my vehicle service everything.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/30/2019 03:05 PM

 We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JW
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James W.
Upper Marlboro, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Expensive minor service
Nothing more to say.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2019 02:32 PM

Thank you for your review! Please respond to this message,  I would like to discuss your experience and concerns here at Pohanka!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JH
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Johnny H.
Upper Marlboro, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lack of Communication
I received a text stating my vehicle was not ready yet; however, I never received any notification when my vehicle did complete the service.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/30/2019 03:26 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KD
gravatar
Keith D.
District Heights, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Improvements needed
Did not feel welcomed as I entered the door. no smiling or welcoming faces.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:23 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CL
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Charles L.
Lanham, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice
The wait was ok....just wish prices were more reasonable and they should offer car washes after each service...also cover the seats and floors during service.........overall it was ok
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2019 04:22 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2019 03:34 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TH
gravatar
Tim H.
Suitland, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It's okay
Other than the prices on some Service that are a lil steep at least to me, its not a bad location to get your vehicle serviced
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2019 11:29 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue. 


Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
My service tech was great it’s a heavy set male that’s at the front desk he doesn’t speak when you enter his demeanor is horrible towards customers and everyone was speaking about it
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2019 06:34 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KS
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Karl S.
Forest Heights, MD
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Having Sean handling our problems--he is efficient and quickly understands our travel limitations
Sean being there to greet us whenever we have to come in
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/02/2018 03:17 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

WC
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William C.
Upper Marlboro, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Disappointed in Hyundai
I have taken my car in for the same problem since July. I have gone between 2 different locations because the first place did not fix the problem but after taking to second location and agsinnbeing out of a vehicle for days the problem is still not fixed. I have always valued my Hyundai vehicle and service location but after I traded my Genesis for an Equus I have had nothing but problems. My car has had more problems in 6 months than I’ve ever had with any car in 5 years. EVERY TIME My car gets fixed the same issue appears again within 24 hours and I have to turn car back in again/ get a rental car because they NEVER have loaners ( it was a big sales pitch when purchasing the vehicle that when you own an Equus they will pick up your vehicle for service and leave you with another Equus if available - if not it will be another vehicle equivalent to the Equus)
I have never received a loaner and ALWAYS have to rent a vehicle out of pocket. In 1 situation the warranty covered a rental for the first day but other than that I’ve paid OUT OF POCKET.
Unfortunately based on the bad experience and problems with this vehicle my plan of purchasing a G90 next year is no longer going to happen . I am done with dealing with both the vehicle and the dealerships/ service and it is very disappointing because I absolutely loved my Genesis and could never see myself in anything other than a Hyundai. THAT HAS NOW CHANGED.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2018 03:00 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

BR
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Brittain R.
Greater Landover, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worse oil change ever
One tech on a Friday at 6 am is horrible. I waited an hour and half for an oil change.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2018 06:44 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

VB
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Veronica B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
THE CUSTOMER SERVICE AT THE FRONT DESK IF IT WASN'T FOR THE FRONT DESK PEOPLE I WOULD NOT RETURN.
I HAD THE SAME PROBLEM FIXED AS BEFORE, DID NOT UNDERSTAND WHY I KEEP HAVING THE SAME PROBLEM WITH MY AIRBAG LIGHT IF IT WAS FIXED MORE THAN ONCE. CONFUSED
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/11/2018 06:41 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Not that great takes forever for them to service you
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:54 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TH
gravatar
Tim H.
Suitland, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
verified customerVerified Customer
Category: Service
Maintenance
I give it to them the waiting area is always clean but my only problem is they always lose the screws that keep the cover secure under the hood other than that no real problem
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2018
Service Type: Repair
Category: Service
Maintenance
I give it to them the waiting area is always clean but my only problem is they always lose the screws that keep the cover secure under the hood other than that no real problem
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2018 12:31 PM

I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2018 12:43 PM

Thanks for your feedback Mr. Harris. We appreciate it and will actively use it to improve our services to you! Thanks in advance for re-scoring. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.