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SureCritic / Hyundai Dealer / Larson Hyundai / TREVINE KEITH FERNANDO
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TREVINE KEITH FERNANDO

Larson Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(139 reviews)
74

Reviews of TREVINE KEITH FERNANDO

BM
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Brian M.
Lakewood, WA
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Title
Review
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
JM
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Jose M.
Tacoma, WA
2006 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Met expectations
Took it here by chance and they did a great job
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
Verified Customer
Randle, WA
2021 Hyundai Venue
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Employees are rude ?
We will not be going back there.
Not Recommended
GAUDIE C. from Larson Hyundai responded on 03/30/2021 08:25 AM

Scott,

I tried reaching you via telephone but was unsuccessful.  Thank you for sharing your recent experience with us.  I sincerely apologize for the negative experience.  I've counseled the advisor on how to make sure he is aware of his tone and the accuracy of his information as he is speaking to his clients.  I'd like to learn more about your visit in order to better make corrections and hopefully resolve your concerns.  It's important for you to know that we are dedicated to making your service visit excellent and efficient.  It's also important to know that you can reach out to me anytime there's an issue or concern with service.  

Please contact me at your earliest convenience, as I look forward to resolving your concerns.

Regards,

Gaudie Cheeks
Service Manager

Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Graham, WA
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2020
verified customer Verified Customer
Category: Service
11/14/20 visit for recall services (rescheduled as parts not yet ready), oil change and tire rotations
Well prepared for COVID-19, informed well why I needed to reschedule for recall services (parts not yet received and ready to put), options were given re: oil change. Extra services were informed and received (re: car washing and vacuuming). Thank you so much for your services. Myoung Olson
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/22/2020
Service Type: Maintenance
Category: Service
not blank
comment present
Not Recommended
GAUDIE C. from Larson Hyundai responded on 11/23/2020 04:31 PM

Myoung,

Thank you for offering your valubale feedback.  In regards to you concern,  our current process will not allow for the needed parts to be ordered ahead of time.  Due to the nature and extent of this recall there are parts allocation restrictions that prevents our dealership from ordering unlimited quantities for stock.  I apologize for having to extend the service repair.  

Please contact me at your earliest conveinence to discuss how we might find a temporary solution to your concern.

Sincerely,

Gaudie Cheeks
Service Manager
253-671-6527

Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Great and fast service. The only thing is that getting an appointment takes a while
Employees worked with
TF
TREVINE KEITH FERNANDO
CL
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Carol L.
Tacoma, WA
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
A
Keith and Edgar are very much appreciated.
Employees worked with
TF
TREVINE KEITH FERNANDO
AR
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Albretha R.
Tacoma, WA
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Customer service
The staff is very professional and attentive
Employees worked with
TF
TREVINE KEITH FERNANDO
RB
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Rodney B.
Tacoma, WA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fantastic service
I definitely recommend Larson hyundai for your vehicle service needs!! I always ask for Keith. Keith has the best customer service around! Always letting me know what's going on with my vehicle. Thanks again Keith for being great!!!
Employees worked with
TF
TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Positive
Staff was friendly and repair was quick.
Employees worked with
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TREVINE KEITH FERNANDO
EM
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Elizabeth M.
Tacoma, WA
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Keith is the greatest-- he has my respect and he gives it.
He has promised to keep my car humming like a baby and he has not failed to do so. I particularly enjoy the manner in which he communicates with me to make certain I understand his message.
Employees worked with
TF
TREVINE KEITH FERNANDO
DA
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Don A.
Tacoma, WA
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/24/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Rude and inattentive
The service rep was busier listening to his co-workers conversation than listening to me. Then he snapped at me for not pulling the car in the proper spot, before checking to see the area was completely full. Then he took my keys but said he couldn’t find my car and my fob wasn’t working. I’d told him that initially, but as previously stated, he wasn’t listening. By the way, the car was parked directly in front of the service door, but he didn’t ask where it was parked. I thought we were finished checking in and went to make a call. He then called me and chastised me for walking away and not finishing checking in. I didn’t like one part of my interaction with him, and I spent 50 years in customer service.
DANA D. from Larson Hyundai responded on 03/03/2022 03:03 PM

Hi Don, 

Thank you for your feedback about your recent service experience. I am sorry to see that you did not have a five-star visit!

I would love the opportunity to make things right for you! Please give me a call at (253) 474-0621 to discuss your visit further. I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with
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TREVINE KEITH FERNANDO
HR
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Henoc R.
Auburn, WA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
2012 Sonata engine and turbo replacement
Thank you for the excellent service. Especially to Keith at the service department, he helped me a lot through the whole process.
Employees worked with
TF
TREVINE KEITH FERNANDO
PL
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Paul L.
Ocean Shores, WA
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Larson is always very responsive from scheduling to getting me in on time and back on the road quickly.

The service managers and technicians are very professional and always do a fantastic job.
Employees worked with
TF
TREVINE KEITH FERNANDO
Verified Customer
Burley, WA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
A little expensive
.Keith is friendly and easy to work with
Employees worked with
TF
TREVINE KEITH FERNANDO
GM
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George M.
Tacoma, WA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
Excellent service and polite,
Employees worked with
TF
TREVINE KEITH FERNANDO
Verified Customer
Puyallup, WA
2012 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2022
verified customer Verified Customer
7
Category: Service
Courteous staff
I scheduled an oil change and 3 recalls on my Hyundai. I was disappointed that one of the recalls could not be completed in the appointment (as the part was not available), necessitating a return trip. I would, in the future, appreciate a call ahead of time, providing me an option to reschedule my appointment so all could be done at the same time.
However, the service mgr was courteous, explaining the situation in a pleasant manner. I was also contacted promptly by him when my car was ready and again when the part was available.
Employees worked with
TF
TREVINE KEITH FERNANDO
Verified Customer
Puyallup, WA
2012 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2022
verified customer Verified Customer
7
Category: Service
Courteous staff
I scheduled an oil change and 3 recalls on my Hyundai. I was disappointed that one of the recalls could not be completed in the appointment (as the part was not available), necessitating a return trip. I would, in the future, appreciate a call ahead of time, providing me an option to reschedule my appointment so all could be done at the same time.
However, the service mgr was courteous, explaining the situation in a pleasant manner. I was also contacted promptly by him when my car was ready and again when the part was available.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/28/2022
Service Type: Repair
2
Category: Service
Needs improvement
My time was not respected, as the part was not available at time of appt. I was able to have oil change and 2 recalls done, but a third recall necessitated a return appt. Also, it was extremely difficult to schedule and reschedule (snow and ice prevented me from keeping initial appt but I canceled in a timely manner) the initial appt due to company's phone/internet problems, along with no call backs from staff. Very frustrating.
ARMANDO L., Service Manager from Larson Hyundai responded on 01/28/2022 10:19 AM

Thank you for taking the time today to speak with Keith, we appreciate you buisness and look foward to service you in the future.

Armando Lopez
Service Manager
(253)671-6527
armandolopez@looklarson.com
Employees worked with
TF
TREVINE KEITH FERNANDO
AR
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Albretha R.
Tacoma, WA
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Excellent customer service
Very good customer service and staff friendly and helpful
Employees worked with
TF
TREVINE KEITH FERNANDO
DM
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Diante M.
Tacoma, WA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Keith is the best
I go to Keith for service and he makes it quick, easy and makes everything understandable.
Employees worked with
TF
TREVINE KEITH FERNANDO
WG
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William G.
Roy, WA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Center
We were completely satisfied with our recent service at the service center at Larson Hyundai. The service technician was friendly, and helpful. Our car was completed shortly prior to the time we were told it would be ready. We were pleased that we got a military discount. Afterwards a sales person helped me with a couple of questions I had about connecting the car to blue tooth and google maps. Thank you.
Debbie
Employees worked with
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TREVINE KEITH FERNANDO
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