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SureCritic / Hyundai Dealer / Larson Hyundai / TREVINE KEITH FERNANDO
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TREVINE KEITH FERNANDO

Larson Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(139 reviews)
74

Reviews of TREVINE KEITH FERNANDO

JB
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Janet B.
Lakewood, WA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great customer service
quick friendly customer service
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
BA
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Bassem A.
Seattle, WA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
The customer service I received from Larson's Hyundai was outstanding. The staff made me feel welcome, valued as a customer and explained everything in detail, ensuring I got the best possible service for my 2019 Elantra, I would come back again and again, Service dept, they are very professional. ( keith- service mgr) he took care of my car from A to Z.
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
LA
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Lynn A.
Spanaway, WA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I had the tow hitch installed on my Palisade. Keith was so helpful and worked diligently with me in researching the complete set up I would need to pull my travel trailer. He effectively communicated with me the entire time he had my vehicle. Honestly, this was the best service I have ever experienced at any dealership because of Keith from Larson Hyundai. Thank you
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
JO
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Jeffrey O.
Roy, WA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Communication
They kept me updated almost daily on every step they were taking. Service was prompt, professional and I couldn't be happier with the results. Ask for Keith. He'll take care of whatever you need!
Recommended
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and helpful employees
Everyone was extremely helpful and friendly. The gentleman who helped me with my car service communicated well and kept me informed.
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
Verified Customer
Lakewood, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Staff
During this Covid time the staff was excellent! I had an appointment the service was quick. No problems!
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
RD
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Ricky D.
Tacoma, WA
2006 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
great
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
MA
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Mark A.
Tacoma, WA
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Profesionalism to the Highest
Everyone was very professional and I'm extremely pleased with my car service.
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
RW
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Ruby W.
Lakewood, WA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service.
I have had nothing but great service from Larson Hyundai,from purchase to first service
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
CE
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Chancie E.
Lakewood, WA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommend
Great business
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
TT
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Terri T.
Tacoma, WA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Terri Tyson
Thank you for excellent customer service... I am always greeted with a smile and I appreciate that. I never feel pressured when I arrive.
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
JM
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Jose M.
Tacoma, WA
2006 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Met expectations
Took it here by chance and they did a great job
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
Verified Customer
Puyallup, WA
2012 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2022
verified customerVerified Customer
7
Category: Service
Courteous staff
I scheduled an oil change and 3 recalls on my Hyundai. I was disappointed that one of the recalls could not be completed in the appointment (as the part was not available), necessitating a return trip. I would, in the future, appreciate a call ahead of time, providing me an option to reschedule my appointment so all could be done at the same time.
However, the service mgr was courteous, explaining the situation in a pleasant manner. I was also contacted promptly by him when my car was ready and again when the part was available.
Employees worked with
TF
TREVINE KEITH FERNANDO
Verified Customer
Lacey, WA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Hyundai is awesome, the staff needs some training
Hyundai the company is awesome and they take care of their customers. Their staff at this location needs some training on friendliness, courtesy, and respect for the customer.
DANA D. from Larson Hyundai responded on 10/28/2021 09:27 AM

Thank you for your feedback regarding your recent service visit. My goal is that each customer is 150% satisfied, and I would love the opportunity to correct this situation for you. 

Please give me a call at (253) 474-0621 to talk further. I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with
TF
TREVINE KEITH FERNANDO
TW
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Tim W.
Tacoma, WA
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021
verified customerVerified Customer
Category: Service
Wow‼️
I can’t hardly believe the help I received from this guy‼️WOW‼️? This man went far beyond what he is supposed to do he gave me 10 star service compared to any other place I’ve been to my whole life!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2021
Service Type: Maintenance
Category: Service
Better than expected
Better than expected
Recommended
Kenneth C. from Larson Hyundai responded on 04/06/2021 10:16 AM

Hi Tim! Thank you for the feedback. I appreciate you taking the time to talk with me and re-scoring your experience. If you have any questions in the future please reach out to me at (253) 474-0621

Employees worked with
TF
TREVINE KEITH FERNANDO
BM
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Brian M.
Lakewood, WA
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Title
Review
Recommended
Employees worked with
TF
TREVINE KEITH FERNANDO
DA
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Don A.
Tacoma, WA
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/24/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Rude and inattentive
The service rep was busier listening to his co-workers conversation than listening to me. Then he snapped at me for not pulling the car in the proper spot, before checking to see the area was completely full. Then he took my keys but said he couldn’t find my car and my fob wasn’t working. I’d told him that initially, but as previously stated, he wasn’t listening. By the way, the car was parked directly in front of the service door, but he didn’t ask where it was parked. I thought we were finished checking in and went to make a call. He then called me and chastised me for walking away and not finishing checking in. I didn’t like one part of my interaction with him, and I spent 50 years in customer service.
DANA D. from Larson Hyundai responded on 03/03/2022 03:03 PM

Hi Don, 

Thank you for your feedback about your recent service experience. I am sorry to see that you did not have a five-star visit!

I would love the opportunity to make things right for you! Please give me a call at (253) 474-0621 to discuss your visit further. I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with
TF
TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2022 Hyundai Santa Cruz
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Santa Cruz
Overall adequate service.
Just not to the level of Titus will Toyota.
DANA D. from Larson Hyundai responded on 01/22/2022 01:46 PM

Hi Steven, 

Thank you for your feedback! We are always looking for ways to improve our services. Is there anything that we could have done to give you a five-star experience?

I would love the opportunity to make things right! Please give me a call at (253) 474-0621 to talk further. 

I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with
TF
TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2016 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
verified customerVerified Customer
Category: Service
Great customer service
Will continue to have my Genesis serviced here. They do a good job.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/03/2021
Service Type: Maintenance
Category: Service
They have always done a good job for my Genesis 2016.
I have a Genises, they no longer sell them but can service the Hyundai model. They do a good job. However, no loner car available for same day jobs with a wait. This is a higher end car a loner should be provided
Recommended
ARMANDO L., Service Manager from Larson Hyundai responded on 05/04/2021 09:42 AM

Thank you for taking the time to speak with Keith, i hope to see you on your next visit.

Employees worked with
TF
TREVINE KEITH FERNANDO
Verified Customer
Puyallup, WA
2012 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2022
verified customerVerified Customer
7
Category: Service
Courteous staff
I scheduled an oil change and 3 recalls on my Hyundai. I was disappointed that one of the recalls could not be completed in the appointment (as the part was not available), necessitating a return trip. I would, in the future, appreciate a call ahead of time, providing me an option to reschedule my appointment so all could be done at the same time.
However, the service mgr was courteous, explaining the situation in a pleasant manner. I was also contacted promptly by him when my car was ready and again when the part was available.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/28/2022
Service Type: Repair
2
Category: Service
Needs improvement
My time was not respected, as the part was not available at time of appt. I was able to have oil change and 2 recalls done, but a third recall necessitated a return appt. Also, it was extremely difficult to schedule and reschedule (snow and ice prevented me from keeping initial appt but I canceled in a timely manner) the initial appt due to company's phone/internet problems, along with no call backs from staff. Very frustrating.
ARMANDO L., Service Manager from Larson Hyundai responded on 01/28/2022 10:19 AM

Thank you for taking the time today to speak with Keith, we appreciate you buisness and look foward to service you in the future.

Armando Lopez
Service Manager
(253)671-6527
armandolopez@looklarson.com
Employees worked with
TF
TREVINE KEITH FERNANDO
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