TK

TODD KISTLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(375 reviews)
82

JK
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Jacob K.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
the guys in the service drive are awesome
i'll come here and own Hyundai's forever
Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/29/2016 04:07 AM

As always it was a pleasure to assist you.

Employees worked with

Verified Customer
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great car -- Great service!!
My car is still running great after 70,000 miles. Very happy!
Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/27/2016 05:24 AM

Thank you so much for taking the time to fill out the survey and for the kind words. We look forward to helping you keep your car in tip top shape for many years to come.

Employees worked with

Verified Customer
Gahanna, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Reliable as always
Car took exactly as long as expected for repair to be completed.
Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/27/2016 04:41 AM

Thanks for coming in. We know how important your time is so we are glad to hear we met our original promise time.

Employees worked with

MA
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Maddard A.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
Nice people and always ready to help
Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/27/2016 04:12 AM

Thank you for taking the time to respond. We know that your time is valuable and appreciate you filling out the survey. 

Employees worked with

TT
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Thanh T.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent work & friends. Great...
Recommended my friend family
Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/27/2016 03:56 AM

Thank you for responding. Recommending us to your friends and family is the best compliment you can give us.

Employees worked with

TR
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Tracy R.
Reynoldsburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service.
Always a good experience.
Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/23/2016 04:03 AM

Thank you for the response. It is always a pleasure assisting you.

Employees worked with

LM
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Larry M.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consistent attentive service
Even when things don't turn out as you would hope for getting your car serviced, they know how to turn it around to make it a positive experience. The little things they do out of convenience for the customer goes a long way. Keep up the great service.
Recommended
TODD K. from Dennis Hyundai of Easton responded on 06/20/2016 04:39 AM

Certainly appreciate the kind words. I'll see you next time.

Employees worked with

BG
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Barry G.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The staff is great
Great
Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/17/2016 03:52 AM

Thanks for responding and we hope to be able to assist you again soon.

Employees worked with

Verified Customer
Reynoldsburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Good personnel in Service Department---courteous, pleasant, personable, and professional
I was very pleased that the recall work was done quickly and the service advisor was friendly and courteous. I would have any recall work done at this location without hesitation. Would prefer to be able to get my car cleaned and vacuumed after servicing, but this location doesn't provide that option.
Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/13/2016 04:31 AM

Thanks for the review and kind words. We definiteley take all these comments seriously and are always looking for ways to improve.

Employees worked with

MB
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Michael B.
Mansfield, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A++++++++++++++++++++++++++
A++++++++++++++
Recommended
RYAN R. from Dennis Hyundai of Easton responded on 06/04/2016 08:29 AM

Thanks for the response.

Employees worked with

BH
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Brad H.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
What makes the place so great just a few words
The people, they are always friendly (genuinely so) and the level of trustworthy service they provide
Recommended
Victoria C. from Dennis Hyundai of Easton responded on 05/23/2016 05:14 AM

Thank you for sharing these generous comments with us, Brad! We enjoy working with you and look forward to your next visit! 

Employees worked with

CM
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Cheryl M.
Gahanna, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Expertice appreciated
Efficient, effective, accommodating service.
Recommended
Victoria C. from Dennis Hyundai of Easton responded on 05/19/2016 01:14 PM

We're so pleased you feel this way, Cheryl! Thank you for taking the time to share your thoughts with us and for choosing Dennis Hyundai of Easton. Come back sometime soon! 

Employees worked with

MR
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Michael R.
Canal Winchester, OH
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
It's always a nice experince when I get my car service
5 stars
Recommended
Victoria C. from Dennis Hyundai of Easton responded on 05/18/2016 06:29 AM

Thank you for sharing this feedback with us, Michael! Our team enjoyed working with you and your Sonata and we look forward to your next visit. Let us know if we can help with anything else! 

Employees worked with

Verified Customer
Westerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They have earned my trust.
5 out of 5 stars
Recommended
Victoria C. from Dennis Hyundai of Easton responded on 05/17/2016 06:13 AM

We're happy to hear this feedback! We look forward to working with you for years to come! Thank you! 

Employees worked with

JT
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very quick and friendly
Everyone at Dennis was quick, efficient and friendly. Highly recommend going here for your maintenance needs!
Recommended
Victoria C. from Dennis Hyundai of Easton responded on 02/11/2016 08:57 AM

Thank you for sharing this incredible feedback with our team here at Dennis Hyundai of Easton, James! We are so pleased you enjoyed your time with us and we look forward to working with you again next time! 

Employees worked with

BS
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BENJAMIN S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional customer service
I never trust a dealership that doesn't offer snacks and beverages in addition to exceptional service. Everything is top notch at Dennis Hyundai!
Recommended
Victoria C. from Dennis Hyundai of Easton responded on 01/06/2016 07:15 AM

We are delighted to know you enjoyed your time at our dealership, Benjamin! Thanks for leaving us those great ratings and for choosing to bring your Sonata to our team here at Dennis Hyundai of Easton. See you next time! 

Employees worked with

KS
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KELLY S.
Columbus, OH
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/23/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
lack of communication
i like the work on my car and feel confident that it is safe and well completed. However, I do believe that customers deserve better communication ...especially if it is a particularly long job and the business is offering text and phone communication. I had to innitiate all discussions and phone calls updating me on my car and never once received a text.
It has always bothered me to that there is NO COFFEE or soda in the place. How ridiculous to only offer it to me when im buying a new car then not when im getting my car worked on.
If there was a choice of "maybe" to select under "would you recommend this business to a friend"...that would be my answer.
Recommended
Aaron R C. from Dennis Hyundai of Easton responded on 08/22/2013 08:38 AM

Kelly, I apologize for the communication issues, we will work with our personnel to assure the communication is better in the future.  We do offer free coffee and bottled water at our coffee bar located in our customer waiting lounge, along with free Wi-Fi and private sitting areas.  Also located in our service drive up area have vending machines with everything from soda to ice-cream. 

Employees worked with

SJ
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SHELLY J.
Canal Winchester, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is great
Very happy with this dealer.
Recommended
Employees worked with

BW
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BRIAN W.
Delaware, OH
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/06/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Expensive, bogus upsell, long wait
They charge $25 for tire rotation, and if you want them balanced it's $70. I overheard them attempt an upsell of a bogus "caliper cleaning" to a woman, which makes me question their tactics. I didn't have a great buying experience either and would recommend going elsewhere.
Not Recommended
Aaron R C. from Dennis Hyundai of Easton responded on 07/25/2013 11:19 AM
I'm sorry you have had a poor experience at Dennis Hyundai. Dennis regularly price checks the market and is confident the pricing is competitive, in fact our Synthetic Bled Oil change is less than what others are charging for a Conventional Oil Change. Dennis also offers a lifetime free rotation program. A Brake Service is recommended every 15,000 miles and is certainly not a "bogus" service. This service helps assure maximum brake Brake Pad and Rotor life and saves customers costly unnecessary repairs due to uneven brake wear. Hyundai recommends owners preform this service regardless of their gender. Please refer to the following link to learn more about this service and many other services Dennis provides. www.dennisservice.com/resources/video-library/ds-brake-service/
Employees worked with

JW
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Jane W.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
never had a bad experince
for a dealership they are great
Recommended
Employees worked with
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