TK

TODD KISTLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(375 reviews)
82

Verified Customer
Grove City, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best customer service around.
While we like our Hyundai vehicles, but we love the service that we get at Dennis Hyundai. The staff there are a model of professionalism, and their service department is why we will be purchasing our next vehicles from them as well.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/21/2016 05:08 AM

Dennis Hyundai of Easton appreciates your compliments. It is such an honor to be known for the best customer service in the area. We have worked very hard to establish and maintain our reputation for the utmost professionalism and workmanship. We look forward to assisting you with your newest Hyundai. Thank you!

Employees worked with

Verified Customer
Mount Vernon, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great, always friendly
Great always friendly, wish the price was a little cheaper, but you can't have it all
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/19/2016 05:40 AM

Thank you for expressing your thoughts. Here at Dennis Hyundai of Easton, we believe the value of our services strongly reflects the quality that we provide in customer service and workmanship. We hope you are taking advantage of the coupons that we have to offer! We are eager to see you again. Take care.

Employees worked with

JR
gravatar
John R.
Westerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
timely service
timely and friendly service
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/19/2016 05:42 AM

John, we appreciate your sentiment. You can always count on the Dennis Hyundai of Easton Service Department for the best customer service possible. Thank you!

Employees worked with

Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/16/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Did not make an appointment, they took me in and completed the job in under an hour.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/19/2016 05:21 AM

Thank you for sharing your experience with us. We're always happy to accommodate our customers who need last minute maintenance! Here at Dennis Hyundai of Easton, our customers are extremely important to us. We hope to see you again.

Employees worked with

Verified Customer
Westerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice waiting room
Nice place to wait during service, with water and tea provided.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/16/2016 06:32 AM

We're happy to hear that you thoroughly enjoyed your wait during your service. We like to make sure our customers are comfortable and well taken care of! Dennis Hyundai of Easton values your feedback. Thank you.

Employees worked with

AB
gravatar
Abdulaye B.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick service
The guys 5ake care of things very fast. I dropped my car off and before reaching to my office, I received a call that it was ready for pickup.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/15/2016 05:28 AM

Thank you for your review, Abdulaye. We love to hear from customers who are impressed with our prompt maintenance! The Dennis Hyundai of Easton Service Department's goal is to go above and beyond expectation.

Employees worked with

RQ
gravatar
Ronald Q.
Westerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great customer service
it is such an easy experience to come to Dennis and the follow up is also great absolutely no porblems
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/15/2016 05:24 AM

We're overjoyed to hear how convenient our Service Department has made your maintenance experiences, Ronald! Dennis Hyundai of Easton values your support. Thank you and have a nice day!

Employees worked with

AC
gravatar
Ashley C.
Westerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Love coming here to get my car serviced.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/14/2016 05:04 AM

It means a lot to us to hear that you love bringing your car to Dennis Hyundai of Easton, Ashley! Our Technicians and Service Advisors take great pride in the quality of their work. Thank you for your continued business.

Employees worked with

JL
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Polite people, efficient service and timely
Efficient service, friendly people.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/13/2016 05:22 AM

Julie, thank you for sharing your thoughts with us. Here at Dennis Hyundai of Easton, one of our goals is to give our customers the best experience. Our service always comes with a smile!

Employees worked with

RM
gravatar
Richard M.
Delaware, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Thank you
They always do a good job and try to be helpful.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/12/2016 05:17 AM

Thank you for recognizing the efforts of our Dennis Hyundai of Easton team, Richard. We will often go above and beyond for our customers, to assist in any way we can!

Employees worked with

JR
gravatar
Jessica R.
Westerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Prompt Courteous Service
Great customer service and prompt work.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/09/2016 06:24 AM

Thank you for sharing your thoughts with us, Jessica. Dennis Hyundai of Easton is well-known for superior customer service, professionalism, and honesty! We're pleased to hear that your experience was stress-free.

Employees worked with

AS
gravatar
Amanda S.
Columbus, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Horrible Service-Not Completed!
I was supposed to receive a brake and tire inspection with my "Works" package, as well as a top off of my tire pressure. The next day I took my car for a second opinion when it was making a noise it hadn't been making prior to my service at Dennis Hyundai. A close, close family friend took a look and informed me I needed 2 new tires as well as new brakes. I was furious. On top of that, my tire pressure had not been topped off. I called to complain and was told if I decided to bring my car back for the next service I should demand it for free....but that that particular employee always does a good job. He made it sound like it wasn't a big deal that I paid for a service I did not receive. Very unprofessional!!!
Not Recommended
RYAN R. from Dennis Hyundai of Easton responded on 12/07/2016 01:53 PM

Dear Amanda,

I would like to apologize for your recent service visit. I would love the opportunity to discuss it with you further. Please contact me at your earliest convenience at (614)471-2900 ext 7301. I would also like to offer to you to bring the vehicle back in so I can inspect it personally and I will certainly provide any needed services that we missed at no labor charge to you. I look forward to hearing from you and correcting the situation to your satisfaction.

Thank you,
Ryan Riedmaier
Service Manager
Dennis Hyundai of Easton
(614)471-2900 ext 7301

Employees worked with

MB
gravatar
Marque B.
Gahanna, OH
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Easy, helpful
The service area is convenient. the staff is very friendly and helpful.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/08/2016 05:16 AM

We appreciate your feedback, Marque. Thank your for your reassurance that our staff were helpful and treated you well. Dennis Hyundai of Easton will continue to provide you with superior service.

Employees worked with

Verified Customer
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Dennis Hyundai of Easton
Very professional and courteous. Great customer service. They have always done a nice job servicing my vehicle and in a timely fashion as well. Todd took care of me this past time- I brought my car in for a specific problem but they still ran all kinds of diagnostics on my car & he was great at explaining what was needed and why (without being "pushy"). I will be returning to get those things done & was glad they took the time to give me those extra recommendations.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/07/2016 05:51 AM

Thank you for taking the time to share your experience with us. Here at Dennis Hyundai of Easton, we are dedicated to the highest level of customer service and workmanship standards. You can expect the same level of accommodation, respect, and attention to detail when you return. We appreciate you placing your trust in us to take care of you and your vehicle. See you soon!

Employees worked with

gravatar
Verified Customer
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service done fast
Car was done when promised. Thanks!
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/05/2016 05:52 AM

Thank you for advising us that our services were performed in a timely fashion. Here at the Dennis Hyundai of Easton Service Department, prompt and efficient maintenance is imperative to us.

Employees worked with

Verified Customer
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No BS
Quick in, quick out, no BS.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/02/2016 06:12 AM

Thanks for your feedback. It means a lot to us to hear that our Service Department is meeting your expectations. Our goal is customer satisfaction!

Employees worked with

Verified Customer
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
clm
Location is close to my home.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 12/02/2016 06:05 AM

Thank you for your review. We're pleased to hear that servicing your vehicle at Dennis Hyundai of Easton is so convenient for you! We'll continue to keep up the great work.

Employees worked with

ZB
gravatar
Zeytavia B.
Gahanna, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Zey's Review
Nice guest lounge area -- better than many car repair shops I've been to in the past.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 11/28/2016 07:53 AM

Hi Zeytavia, thanks for letting us know you enjoyed our guest lounge! Our goal is to meet and exceed our customer's expectations of service so we are glad to hear we are doing a great job. We hope to see you again for future routine service!

Employees worked with

RK
gravatar
Ronald K.
Gahanna, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great location and great Service Representative.
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 11/25/2016 06:10 AM

We're happy to hear that our location is convenient for you, Ronald. Dennis Hyundai of Easton will continue to provide you with the best customer service imaginable. We look forward to your next scheduled maintenance. Thank you!

Employees worked with

Verified Customer
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Thanks!
?
Recommended
Christopher S. from Dennis Hyundai of Easton responded on 11/22/2016 05:03 AM

You're Welcome! It was our pleasure to provide the highest quality performance during your visit. Dennis Hyundai of Easton hopes to see you again!

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.