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SureCritic / Hyundai Dealer / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(593 reviews)
80

Reviews of TRAVIS KUHN

MP
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Mark P.
Temecula, CA
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
As always the service was fantastic, the crew are helpful and good natured. I have no reason to go anywhere else for my hybrid Sonata.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/04/2018 06:28 PM

We appreciate the kind words and the dedication to our service department. Thanks for being a great customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
CN
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Charles N.
Temecula, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Responsive Service
I presented with a repair under the auto warranty - Travis took steps to liaise with Hyundai to get repair authorization, providing me with interim transport during the repair. At reasonable intervals and benchmark events, kept me updated on the status. This service experience bears recommendation.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/04/2018 07:26 AM

We greatly appreciate you as a customer and thank you so very much for coming by to get your vehicle repaired. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
RB
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Ryan B.
Temecula, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another Good Visit
I had another really smooth visit to the service department. Had an oil change and repair done on my 2013 Veloster. I dropped off my car, went and had breakfast and stopped at Costco. The service department called right when I was loading my truck to let me know my car was done. Perfect timing? Thanks Temecula Hyundai.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/29/2018 11:00 AM

Thank you so much for the great review. I'm glad to see that my team was able to take care of your vehicle and the service needed. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
WB
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Wayne B.
Murrieta, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
suggestion
only one little thing. I always have trouble getting the drivers seat adjusted back to where it was before service. No complaint, just a small suggestion.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/28/2018 03:36 PM

Thank you for taking the time to get your vehicle serviced with us and filling out the survey with a great response. We hope to see you again soon for any future services you may need. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Escondido, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice staff
Very nice experience. Prices are good for an oil change.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/25/2018 08:40 PM

Thank you for stopping by and allowing us to service your vehicles. 





                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
FM
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Fran M.
Menifee, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I believe that the employees did their job effectively
There is a friendly climate as you enter the service bay ... they explained the service that was being done on my 2017 Tucson and the car came back to me washed ?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/26/2018 01:07 PM

Thanks for the response. I apologize about the phone calls. I will make sure that the young lady's chat with each other about any outgoing calls. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
BN
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Brandon N.
Menifee, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and easy.
Very customer friendly service. I’ll be back in the future.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/26/2018 12:59 PM

Thanks so much for stopping by and allowing us to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
DH
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Doug H.
Temecula, CA
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your People care!
Quick, accurate and thoughtful.!!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/17/2018 10:44 AM

Thank you so much for the great review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Disappointing
See comments on previous screens...
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/17/2018 11:50 AM

I am so very sorry about the situation with the wash and the delay in time. I have had a conversation with the company that performs washes for us and they are fully aware of the situation and was told they will make sure it doesn't happen again. If there is anything I can do to assist you in the future please let me know. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Escondido, CA
2004 Hyundai Xg350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service!
They discuss with you all the details of the service that will be provided, the cost, the time, and any potential issues that could arise. The work is done properly and efficiently. Thank you for taking good care of my car!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/15/2018 12:44 PM

Thanks for the awesome review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
PM
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Peter M.
Murrieta, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick turn around time for service
Despite calling in for same day service, got a choice of appointment times and excellent service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/14/2018 02:22 PM

Thank you so much for the great survey, Thanks so much for coming by to have us service your vehicle. 





                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807

Employees worked with
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TRAVIS KUHN
Verified Customer
Temecula, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
Dropped off car 4 hours before appt time and they had the oil change done within the hour after dropping off the car.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/14/2018 08:27 AM

Thanks for the great review. Hope we can keep taking care of all your needs on all future services. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
GB
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Gaius B.
Temecula, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy
People!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/14/2018 08:24 AM

Thanks for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
MC
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Muriel C.
Menifee, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Temecula has the best service department I have ever been to.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/11/2018 05:27 PM

Thanks for the great review. Hope you have a great weekend. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
From the appointment scheduling to the actual appointment all staff made the service call stress free
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/10/2018 05:34 PM

I am very glad to see that my staff took care of your service and made it easy. This is exactly what we work so hard for, great customer service and hassle free.  Thank you for the great review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
NC
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Nichelle C.
Lake Elsinore, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service and warranty
I had to have 4 recalls checked on my car which is a little concerning which is why I gave the 4 stars instead of 5. Everyone was very polite at the service center and although the work did take quite some time, it is understandable since they had to check for so many recalls. They replaced a part for my steering wheel for free since my car is still under warranty and did a free oil check and car wash which was unexpected and nice. They did say they checked a few things that checked out fine which I feel I've had minor problems with which made me wonder if they really did check them. I would have mentioned this to them but I had a crying baby in my husbands car that I needed to tend to and get home so I just didn't have the time to go over it all with them after finally getting my car back. There was a safety recall on seat belts and my drivers belt actually sometimes does not click/latch closed unless I hold the release button. So I thought it was odd they didn't notice that when checking that recall cause my husband has the hardest time getting my seatbelt to work whenever he drives my car (since he doesn't know the trick of holding the release button to get it to close). And then they claimed my brakes were fine which is odd since they've been squeaking lately and the last time I took my car in at a tire place to get my oil changed, they stressed to me that I need new brakes asap. However I don't have the funds to get them replaced and I know the tire place probably was out for a sale, but since they have been squeaking, I know that they are probably at least getting close to needing to be replaced so I thought that was weird that they told me they checked my brakes and they look good. I really did enjoy the service, however I just felt that maybe some of the things they said they checked weren't actually checked.
Recommended
Employees worked with
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TRAVIS KUHN
KL
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Karen L.
Menifee, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Missing change
I noticed that when I got my car back, the loose change that had been there before I left my car, was missing. It wasn't much change, but it's the principal of the thing. You have dishonest people who work for you, which is to bad. I could tell that things, in my storage area, had been gone through. They were not in place, where they had been before.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/08/2018 08:32 AM

I am so sorry about the change situation. I have had a very extensive meeting with all people that move cars, wash cars and work on them. I cant apologize enough about the situation. Thank you for servicing your vehicle with us and hope to see you again soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
SY
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Su Y.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great, as always
fast, professional, courteous
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/03/2018 12:47 PM

From Temecula Hyundai Thank you so much for the great review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
AS
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Al S.
Menifee, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyindai service
Fast and Professional , and i got a 7:30 appointment so i can have the rest of my day to do other things :)
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/03/2018 10:59 AM

Thanks for the great review. Thanks for being part of the Temecula Hyundai family. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
JW
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Jim W.
Murrieta, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Came in for the first scheduled oil change for our new Sonata Hybrid. Got the oil change and a free executive hand car wash and was out in about an hour. As usual the staff was amazing. On a side note if you are shopping ask for Dwayne Smiley he is the best!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/03/2018 07:34 AM

Thank you very much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
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