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SureCritic / Hyundai Dealer / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(593 reviews)
80

Reviews of TRAVIS KUHN

Verified Customer
Temecula, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service w/oil change
all went well, no surprises
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/10/2018 11:03 AM

Thanks for coming by and having us take care of your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
WW
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William W.
Winchester, CA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I can always count on the service department to take the best care of my car.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/09/2018 04:38 PM

Thank you so much for the great review. We appreciate time time taken. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
CC
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Candis C.
Anza, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Putting Customers First
I have a granddaughter I have the privilege of raising with Autism. The week had me in a million directions, and I had come back from
A Doctor appointment, and passing by " My Dealership, HYUNDAI of Temecula " I needed my car to be serviced and had put it off due to all my appointments. Here I call on a Friday
And ask the service department if they can work me in... they said how far away are you ? I said minutes.... Amber said can you be here in 15 minutes !!! Now that is caring and team work, romget me in on a Friday !!! I was thrilled. I had my 45,009 service performed, they even washed my car !!! I
love this place and the care I get when I come there. It's as if I am the only customer in the place !!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/09/2018 11:16 AM

I am very glad to see my team take care of customers like this. I love that the customer service was provided but also acknowledged. Thank you so much for allowing us to service your vehicle. We greatly appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
LW
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Lovie W.
Lake Elsinore, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai Service
Great service, great people. Thank you.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/09/2018 09:54 AM

Thank you for visiting Temecula Hyundai and allowing us to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Great service and staff
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/09/2018 07:41 AM

Thanks for the great review.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Experience
Working with Travis in the service department was fantastic. Ultra professional and quick turn around. I really appreciate the hard work of Temecula Hyundai’s service department.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/06/2018 06:33 PM

We greatly appreciate you as a customer. Thanks for visiting us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
MO
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Matthew O.
Valley Center, CA
2016 Hyundai Genesis Co
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Better than basic but not quite great.
I owned a loaded 2011 Genesis 3.8 and a loaded 2016 Genesis 3.8 so have been interacting with Escondido, Carlsbad, and Temecula for about 8 years. While I love the car I have been struggling with Hyundai dealership service. I would never return to Escondido based on abhorrent service and would prefer not to return to Carlsbad due to the bank-sales type environment. I car more about how my car is treated - I don't need to be coddled while you change the oil in my car.

Temecula has been above fair but I still expect more from maintenance performance from the OEM given dealership premiums. Truthfully, Temecula has been covering a loaner car in most cases and that it what is closing the deal. I can drop the car off and still get through my day which adds to the value.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/06/2018 06:40 PM

Thank you for the feedback on the survey, I do appreciate the time taken from your day to complete it in full. I am always looking for ways to grow and make customer happy with the service we provide. I can honestly tell you that the cost of brakes are mostly due to the performance brake pads Hyundai has install on this vehicle. The on car brake lathe is service frequently and I can assure you that the bits used are always up to date and cleaned. As far as the cleaning of the caliper I am sorry and would be more then happy to have you bring the vehicle in and have them cleaned. We have nothing to hide when it comes to prices and would always like to make sure you are aware of the costs of services as needed. You can always ask and we will always let you know. If I can assist you with anything else, please feel free to contact me. Thank you so much for your time. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
CW
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Courtney W.
Murrieta, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Stellar friendly employees!
When I show up for my appointments I'm in and out like a burger always with a smile and a kind word. Extremely professional more like family friends then a car dealer
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/05/2018 02:11 PM

We appretiate the survey. Thanks for being a customer here at Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
JD
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John D.
Winchester, CA
2012 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
I had a 7:15 am appointment for an oil change. I did arrive early. I left the dealership at 8:25. This seems too long for an oil change based on the fact I did have an appointment at 7:15 am
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/05/2018 01:37 PM

I am sorry that you feel it took a little long for the oil change service. We do make sure and perform a full multi point inspection and also wash and vacuum your vehicle ( I do hope we gave it back to you clean) Normally  it will take 1 hour to 1 hr and 15 min to perform service. I hope to see you again for your next service. If you need to contact me feel free to email. Thank you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
CC
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Cheryl C.
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Part Recall
The staff is friendly and the service department does it's job well. I am more upset with Hyundai Dealers and Manufacturers, as I only have 31,000 miles on my 2013 Elantra and needed to have all of my tires replaced, as the Korean tires did not last, and I had to have the rear brake pads replaced. I don't abuse any of the car, the tires or the brakes, so they should last longer than that. I also did not have a spare tire or jack in my car when I bought it. Instead of having a tire replaced in minutes, it took a day of frustration and inconvenience, as my tire burst on the sidewall and the patch kit in the trunk when I purchase the car, would not fix a sidewall, only the tread of a tire. Since it was at night, it took over four hours for a tow truck and then the next day I find out that all the tires need replaced. My frustration is with Hyundai, the company, not with Temecula Hyundai.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/04/2018 05:51 PM

Thanks for the great review.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
ME
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Ma E.
Temecula, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My review in my 2018 elantra
the place is so great because at first we love hyundai and we always got an excellent service and all the staff is like they treat you a family not just a customers.... and for sure if we need a car were gonna go back to the hyundai.... thank you so much hyundai temecula!!????
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/04/2018 07:01 AM

Thanks for the awesome review, We appreciate you as a customer / family member. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Lake Elsinore, CA
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Outstanding service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/03/2018 10:38 AM

Thanks so much for the awesome review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service
I was surprised to get a last minute appointment for same day service, service was much better this time around.
Recommended
STEVE J E. from Temecula Hyundai responded on 04/02/2018 07:42 AM

Thank you for 5 star review And for allowing Temecula Hyundai service team to take care of all your service needs.

From:
Temecula Hyundai team

Employees worked with
avatar
TRAVIS KUHN
JY
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Joy Y.
Oceanside, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service.
The service is always good ,I don’t have to wait long and if I do I can take their shuttle. Happy the car wash is back!
Recommended
STEVE J E. from Temecula Hyundai responded on 03/31/2018 05:34 AM

Thank you for 5 star review And for allowing Temecula Hyundai service team to take care of all your service needs.

From:
Temecula Hyundai team

Employees worked with
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TRAVIS KUHN
DC
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Debra C.
Winchester, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
They had me in and out.called me promptly to let me know what was wrong with my car.
My battery was under warranty I was so happy!
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 03/29/2018 09:55 PM

Thank you for 5 star review And for allowing Temecula Hyundai service team to take care of all your service needs.

From:
Temecula Hyundai team

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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TRAVIS KUHN
DD
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Darin D.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
Great group of employees
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 03/29/2018 09:57 PM

Thank you for 5 star review And for allowing Temecula Hyundai service team to take care of all your service needs.

From:
Temecula Hyundai team

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thorough and Efficient
All service needs were completed efficiently. I appreciate getting a remind to come in for service.
Recommended
STEVE J E. from Temecula Hyundai responded on 03/29/2018 08:24 AM

Thank you for 5 star review And for allowing Temecula Hyundai service team to take care of all your service needs.

From:
Temecula Hyundai team

Employees worked with
avatar
TRAVIS KUHN
MH
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Mathew H.
Murrieta, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service Department
Fair price for service and the did a great job.
Recommended
STEVE J E. from Temecula Hyundai responded on 03/28/2018 02:47 PM

Thank you for 5 star review And for allowing Temecula Hyundai service team to take care of all your service needs.

From:
Temecula Hyundai team

Employees worked with
avatar
TRAVIS KUHN
RG
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Rachel G.
Wildomar, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I was very pleased with my service. They took care of a recall without being asked and vehicle was done in a timely manner
Recommended
STEVE J E. from Temecula Hyundai responded on 03/27/2018 07:47 PM

Thank you for 5 star review And for allowing Temecula Hyundai service team to take care of all your service needs.

From:
Temecula Hyundai team

Employees worked with
avatar
TRAVIS KUHN
PR
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Paul R.
Temecula, CA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Air bag check
Prompt appointments, excellent explanations, auto delivered as promised
Recommended
STEVE J E. from Temecula Hyundai responded on 03/27/2018 07:46 PM

Thank you for 5 star review And for allowing Temecula Hyundai service team to take care of all your service needs.

From:
Temecula Hyundai team

Employees worked with
avatar
TRAVIS KUHN
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