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SureCritic / Hyundai Dealer / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(586 reviews)
80

Reviews of TRAVIS KUHN

AG
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Agustin G.
Temecula, CA
2011 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
10
Category: Service
Complete satisfied customer
I was pleasantly surprised by how quickly I got a response from the dealer. Travis in the service department was very polite with all my concerns. We were able to solve all my needs. The dealer said they would take care of the issue at no cost to me. Thank you
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/26/2022
Service Type: Repair
6
Category: Service
Poor customer sentiment.
They didn't show too much regard towards my problem regarding warranty coverage. They simply said you have to call Hyundai motors. .
Travis K., Service Advisor from Temecula Hyundai responded on 02/28/2022 10:21 AM

Thank you for taking the time to fill out the honest review on your visit. I will be reaching out to you through a phone call and email. 

Travis Kuhn
Service advisor
951-699-6807
Travis K., Service Advisor from Temecula Hyundai responded on 02/28/2022 12:16 PM

Thank you for the honest feedback and taking time out of your day to speak with me.  See you next visit and will hear from you soon.

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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TRAVIS KUHN
DJ
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Diana J.
Temecula, CA
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customerVerified Customer
10
Category: Service
My positive expectations about Hyundai Corporation have been renewed.
The maintenance manager, Carlos, has been very helpful working on resolving the 3 issues with my car. Although the parts needed are not in yet, I have a future appointment to have the repairs completed. Carlos has communicated with me several times since my first service visit and assured me that everything will be corrected on my next visit. I have renewed confidence in Hyundai Corporation and with the service department, especially Carlos. I really love my car and look forward to when it is back at 100% performance thanks to Carlos!
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/15/2021
Service Type: Maintenance
2
Category: Service
Poor
I'm concerned that when the new tire was put on they failed to balance the tires as I am now getting much lower MPG than previously. Also, other issues with my vehicle performance were not resolved. I am the original owner and my vehicle had only 8,400 miles at the time of service. I should not have the performance issues I have reported to Hyundai. I was told there were either no current repairs for the problem or don’t worry about it as the car will continue to run for thousands of miles. Totally unacceptable! Hyundai should provide better maintenance/repairs to their buyers!
CARLOS V., Service Manager from Temecula Hyundai responded on 10/15/2021 06:24 PM

Thank you for taking the time to speak to me today. I will be in touch when the parts arrive and get the vehicle repaired for you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
PEYTON E K. from Temecula Hyundai responded on 10/19/2021 10:07 AM

Hi Diana,

Thank you so much for taking the time to speak with me today. I greatly appreciate your feedback and would again like to apologize for the inconveniences caused to you during your last visit with us. As we spoke about, the parts for your steering column will be in the shop on November 14, 2021. Your appointment is set for Thursday, December 2, 2021 at 10:00am. Your advisor will facilitate the installation of the steering column remedy, the inspection of your tires, and the inspection of your transmission during this appointment.

We are very grateful for your patience and again appreciate your willingness to let us make this right for you. We look forward to seeing you and do hope that you'll choose Temecula Hyundai for your service needs in the future.

Our Sincerest Thanks,

Peyton Katz
BDC Agent, Temecula Hyundai Service
pkatz@temeculahyundai.com

Employees worked with
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TRAVIS KUHN
JH
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James H.
Lake Elsinore, CA
2020 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
verified customerVerified Customer
10
Category: Service
Above and beyond service
A little bit of a misunderstanding when I purchased my certified pre-owned Ioniq (In regards to free service for 36000 or 3years ) but , Travis Kuhn more than made up for it by providing 2 FREE oil changes.
Would highly recommend this dealership. Great car,great service department.
Thanks Travis.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2021
Service Type: Maintenance
5
Category: Service
Blah blah blah
Blah blah blah
Travis K., Service Advisor from Temecula Hyundai responded on 09/17/2021 09:02 AM

Thank you for the honest feedback and taking the time to talk with me today.  I will see you next service! 

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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TRAVIS KUHN
LA
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Linda A.
Murrieta, CA
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customerVerified Customer
10
Category: Service
My experience
I spoke with my advisor re: my last visit. I have never had any problems with the Temecula dealership in the past. My issue with my last visit was resolved. Travis my advisor went out of his way to be helpful. I understand that in all of our lives there are those days that things just don’t go right. I will continue to have my car serviced at the Temecula dealership.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/15/2021
Service Type: Maintenance
8
Category: Service
Waited three hours for oil change
I had a 12:00 pm appointment. I arrived at around 11 :40. I was told I only needed an oil change. And I would be out pretty quickly. No one ever came to the waiting area to keep me updated. Finally I went to the service area and asked them what was taking so long. I had dropped my husband of. About a mile away he was calling me and he was verbally in happy. I had to hear his angry message. I asked the service people how much longer and I had to wait another 30 minutes after being told it would be 10 minutes. What makes it worse is my husband was waiting outside in 105 degree weather. All in all a bad day. But I must say that Trevor tried to help me out and offered my next two oil changes for free.
Travis K., Service Advisor from Temecula Hyundai responded on 09/16/2021 11:17 AM

Thank you for the honest response.  Thank you for taking the time to talk with me on the phone today and giving me a second change as your service advisor and coming into our dealer for service.  see you next visit!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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TRAVIS KUHN
JF
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John F.
Oceanside, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customerVerified Customer
Category: Service
Outstanding Service from Travis, Service Advisor
If Travis didn’t provide the extraordinary service and timely responsiveness, I would never do business with dealership. From the sales people wanting me to make a deal using the 4 squares method, to management ripping me when I identified that they had sold me a car which was advertised as having all the high end features but were not even installed in the car.

Carlos, I am unsure if you remember me, but I remember you. I know you tried to reach out, but plain and simple, I don’t believe that you are a genuine person. You are good at your job though… Unless you could show me something that you are bending over backwards, Id rather you not contact me.

The 5-star review belongs to Travis and the mechanics who do an exceptional job. They represent what is right and willing to go that extra mile…. I place my trust in them…
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2021
Service Type: Repair
Category: Service
Hyundai bureaucratic B.s.
Not so much on the dealership but I tried to email hyundai for a campaign reimbursement and the email was rejected because my email wasnt on the approved list to send to that email…. i called the hyundai service desk and they couldn’t help me with much… everytime i look up my case number, it says it is nonexistent. At almost every turn I make, there is something blocking my path. Hyundai ownership is fine if you only plan on owning it for 2-3yrs max. After that, you will need to be replacing catalytic converters, motors, and transmissions because their engines create a ton of soot which clings on to internal parts which then creates hazardous conditions… their attempts to make it right and reimburse are a joke…
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/24/2021 04:42 PM

Mr Flores, 

       I am so very sorry to hear about the experience you have had with Hyundai and on your last service. I have tried to contact via telephone to see if you have a free moment to chat about your last service with us. Please feel free to contact me at your convenience when you have a free moment. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Amanda S. from Temecula Hyundai responded on 06/25/2021 12:05 PM

Thank you Mr. Flores for giving me the time today and communicating the issues. We will be in contact.  Thank you!

Employees worked with
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TRAVIS KUHN
Verified Customer
Murrieta, CA
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customerVerified Customer
Category: Service
Acceptable Service.
Everything was performed as expected.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/01/2021
Service Type: Maintenance
Category: Service
Acceptable Service
Everything was performed as expected.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/01/2021 01:28 PM

Thank you for the feedback. We will be in touch to see what we could have done better on your last visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Amanda S. from Temecula Hyundai responded on 06/25/2021 10:37 AM

Mr. Scheire.  Thank you very much for spending your valued time with me on the phone. Thank you for expressing what needed to be fixed that last service. Have a wonderful day. 

Employees worked with
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TRAVIS KUHN
JK
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Jeffery K.
Fallbrook, CA
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
verified customerVerified Customer
Category: Service
Customer Service
Travis in the service department was totally flexible and was able to adjust to my schedule.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2021
Service Type: Repair
Category: Service
They took care of me
My Santa Fe broke down with my family on board and went into limp mode. I was able to schedule a tow truck and transportation for my family through Hyundai car care. They gave me a loaner vehicle until my Santa Fe was repaired. I was allowed to pick it up on my schedule. Even though it threw a kink in our plans, The dealership conformed to my schedule.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/21/2021 08:57 AM

Thank you for the feedback on your last visit with us. We appreciate you coming in to have your vehicle repaired at Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
MM
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Michael M.
Winchester, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customerVerified Customer
Category: Service
Ensuring Satisfaction
This is a dealership that is making sure things go correctly. They hear you out and provide good solutions.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/05/2021
Service Type: Maintenance
Category: Service
Good vehicle, paucity of service appointments available
Hyundai is a good vehicle, but regrettably this area needs more service appointments and be perhaps a alternative service facility. When vehicles need service, being told to wait two weeks is unacceptable.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/06/2021 08:48 AM

I am very sorry for the time taken to get an appointment with our department. We will be in touch to see what we can do for you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Travis K., Service Advisor from Temecula Hyundai responded on 05/06/2021 10:53 AM

THANK YOU FOR THE HONEST REVIEW.  SEE YOU NEXT VISIT! EMAIL ME IF YOU NEED ANYTHING. 

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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TRAVIS KUHN
AS
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Aadit S.
Murrieta, CA
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2021
Service Type: Repair
Category: Service
CARLOS V., Service Manager from Temecula Hyundai responded on 03/13/2021 09:34 AM

I am sorry to hear about this situation you had about the features on your vehicle that is different than other vehicles. I understand this is a concern with the vehicle and it's functions and not our service department. This survey is based on the service department and our ability to take care of your needs. I know we can't change the functionality of the vehicle and for that I am very sorry. I hope that we can continue to take car of your service needs In the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
AE
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Alex E.
Wildomar, CA
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021
verified customerVerified Customer
Category: Service
Above and beyond.
This dealership goes above and beyond. I had a little issue but Travis got a hold of me and resolve my problem and went above and beyond my expectations. I highly recommend them and always fill out the survey. Because if you express your feelings they will not know of your problem. Thank you Guys
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/03/2021
Service Type: Repair
Category: Service
Car wash no bueno
Very very disappointed with worker who does car wash. Also someone should inspect the car before it’s given to the customer. They should trust but verify the work
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/05/2021 06:36 PM

8 am so very sorry for the concerns you had with us on your last visit. I know Travis got in touch with you to correct the issues at hand. Thank you for your feedback and we appreciate all the feedback you have given us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
KB
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Kathern B.
Temecula, CA
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
verified customerVerified Customer
Category: Service
They take the time to talk.
They went over and explained everything with me.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2021
Service Type: Maintenance
Category: Service
Had to pay $370.00 but still have the sensor issue.
Please work on the sensors you use when building the new Hyundai’s.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/11/2021 05:19 PM

I am so sorry to hear that you are still having a concern with your vehicle. Would you like to set up an appointment and have us take a look at the sensors again? I would like to spend some time to see if we can resolve your concern. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
JP
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John P.
Murrieta, CA
2011 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
verified customerVerified Customer
Category: Service
Rescore
Thank you for reaching out to me after my previous scoring and for your phone call. I appreciate your enthusiasm and true customer service. I have always received great service at your service area and will remain a loyal customer.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2020
Service Type: Repair
Category: Service
Good quality service, poor communication.
Amanda White stressed me out due to her rude nature. Red hair and glasses in case I got the name wrong
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/29/2020 12:03 PM

Mr. Parker. 

I am so sorry to hear about your experience with us on your last visit. I called and got in touch with your wife and I was advised to call you later tonight or on Thursday. I will get back in touch within the next couple days so we can chat for a little. Thank you for the feedback as I am looking into this matter. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
TC
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Tracy C.
Temecula, CA
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
verified customerVerified Customer
Category: Service
Rectifying bad service
After a bad experience at this dealership I am happy to say that I was contacted by the Service Manager who has proactively moved to resolve my issues. While I am still waiting for my car to be repaired, I have a courtesy car and they are working on get all of my concerns resolved. So far so good - hope the good service continues!!!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2020
Service Type: Repair
Category: Service
Worst dealership in Temecula for service
I have brought my car into this dealership 4 times for the same issue and the issue has still not been resolved. I have paid out over $6000 over this period and every time it’s something else that is causing the problem. To say they are useless is an understatement.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/11/2020 10:17 AM

Tracy, I am so sorry to hear about the last couple services with us. I will be back in town tomorrow and I will reach out to you and see what I can do to fix your concern. I know you have been a long time customer and I would like to do anything in my power to fix this on one last visit. Thank you for your business for the last couple of years and I hope we can fix this and make it right. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
KW
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Karen W.
Wildomar, CA
2016 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2018
verified customerVerified Customer
Category: Service
Courteous and methodical
Working on solving transmission problem.
Have to wait and see.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/21/2018
Service Type: Repair
Category: Service
Courteous and methodical
Courteous and methodical
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/21/2018 12:12 PM

Thank you for visiting us to get your vehicle serviced. I hope we can earn a great 5 start review on your next service. I am very sorry to hear about the transmission concern you are having. I hope that Travis was able to do his job properly and take care of all your needs. I understand your frustration on the transmission I hope you can find the time to re-score the survey based on how Travis did on your last visit. This is a personal report card on him as a individual. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
verified customerVerified Customer
Category: Service
Excellent Service as Always
Almost every time I go there the service is excellent and the quality is impeccable. On the rare occasion that something needs to be corrected, they have always gotten me in quickly to fix it and send me on my way. Hyundais just work and when they don't, Temecula Hyundai takes care of it!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/20/2017
Service Type: Maintenance
Category: Service
Generally Excellent Service
Hyundais just work. Almost every time that I have gone there I have gotten excellent service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/20/2017 01:37 PM

I would like to thank you for coming down to have us fix your brake light today. I do appreciate the time taken from your day for us to fix this issue. we do apologize for the inconvenience. 


                                                                  Carlos Velasco
                                                                Service Manager
                                                                (951)699-6807

Employees worked with
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TRAVIS KUHN
JB
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JEREMY B.
Lake Elsinore, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2024
verified customerVerified Customer
10
Category: Service
Outstanding service
They had me in and out in no time. Thanks!!
Employees worked with
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TRAVIS KUHN
Verified Customer
Wildomar, CA
2023 Hyundai IONIQ 6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2024
verified customerVerified Customer
10
Category: Service
Timely and amazing
Nice staff and love the ride service!
Employees worked with
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TRAVIS KUHN
Verified Customer
Winchester, CA
2023 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2024
verified customerVerified Customer
10
Category: Service
The best
I’ve been dealing with Temecula Hyundai for twelve years. I just bought my a new car from them and have used their service department for twelve years. Both experiences have been very pleasant and I would recommend them for either one.
Employees worked with
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TRAVIS KUHN
Verified Customer
Canyon Lake, CA
2023 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/19/2024
verified customerVerified Customer
8
Category: Service
Fixed hole in tire and patch didn't work - But came through in the end
They said they patched the nail hole, got on the freeway and tire went flat on the freeway, AAA came out again and said it was just a sensor and put air in it and I drove home but by the evening it was flat again. Their service department said they would make it right and replaced the tire by reimbursing me. Was a bad experience but they came through in the end.
Employees worked with
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TRAVIS KUHN
PM
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PARHAM M.
Temecula, CA
2022 Hyundai Kona EV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2024
verified customerVerified Customer
10
Category: Service
Great service, awesome staff
Great service, awesome staff
Employees worked with
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TRAVIS KUHN
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