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SureCritic / Hyundai Dealer / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(586 reviews)
80

Reviews of TRAVIS KUHN

Verified Customer
Menifee, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
As always, I'm usually in and out for an oil change in about an hour.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/21/2018 10:09 AM

Thank you for the response. We appreciate the kind words. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
KF
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Kay F.
Temecula, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Super Service
Appreciated the help and solutions offered to solve my tire problem. Staff were courteous, professional and very fast and efficient as to time and repair
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/18/2018 06:56 PM

Thank you so much.  Appreciate the kind words. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
MK
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Marianna K.
Temecula, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change and tire rotation
Very timely!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/16/2018 04:24 PM

Thanks so much for the review. We appreciate your business and hope to see you again soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
EM
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Emily M.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
In and Out Quick!!
Everyone at Hyundai are always so helpful and informative. Even if I drop off my car without an appointment, they are quick and efficient. Thank you Temecula Hyundai!!
Recommended
Employees worked with
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TRAVIS KUHN
AO
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Anna O.
Oceanside, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The professionalism, cleanliness, and speed
I love Temecula of Hyundai! I live in northern San Diego county and pass up the closer dealerships to get to this one. I've had such a great expiernece here with checking in and online booking, they always explain the services that I'm getting and have always finished before the estimated time!
Recommended
Employees worked with
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TRAVIS KUHN
GE
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Gregory E.
Murrieta, CA
2015 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor follow-up on problem they created
They break parts on my car, don't call when parts are in (sitting in shop for 2 weeks), parts broken again, sit in shop again, and finally fix. All from a simple oil change. No sincere apology or cares from them. Very disappointing.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/13/2018 06:55 PM

Mr. Eberhardt,

            I am so sorry you feel this way about our establishment. I spoke to you at the last visit and I believe that I was very sincere with my apology. If you were looking for some kind of compensation I wish we would have had that conversation while you were here. We normally don't order/ replace after-market equipment but in this case because of the unfortunate accident we had to order parts from a vendor and the service advisor was not made aware that the parts arrived. It is absolutely no excuse in any which way and hope that we can regain your trust in our dealership and continue to service your sons car in the future. I know at times mistakes are made and my technician feel very bad about the situation. Unfortunately he is no longer employed here and for that I'm sure nothing like this will happen in the future. The fact that the running board was damaged on the second time was out of our control. We have corrected the issues and hope we can wipe the slate clean and start our relationship all over again. Please feel free to contact me via email if I can help you in any which way. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
LC
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Lorraine C.
Temecula, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
AlwAys a please
Value pricing , great service. Simple and easy to make on line reservation. The coffee and hit chocolate were a bonus. The car wash was unexpected. Small issue. . The service indicator was not reset. Not is looks like I am over due for service.
Recommended
Employees worked with
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TRAVIS KUHN
MG
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Mitchell G.
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service OK, but communication, not so much.
My vehicle was serviced promptly and was completed much quicker than expected as the dealership is usually very busy and has long waits.
My biggest gripe is that someone removed my front license plate and reattached it with a "Temecula Hyundai" license plate cover without my knowledge. It took me about a week to notice. If I am going to advertise for the dealership someone should have asked me if that was OK. Perhaps a few bucks off of the bill. It irritates me that they would do this without disclosing it.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/12/2018 07:53 AM

I am so sorry to hear that my staff had changed out your lic. plate I am pretty sure that this may have been a mistake by my porters because we always like to make sure and get it cleared by the customer. If you would like I can change the plate frames to another type, please feel free to contact me and I can send someone out with different frames. I have spoken to my staff and advised them to be VERY clear with the customer and advisor on the correct vehicle to swap frames with. I apologize once again. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
CJ
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Carey J.
Hemet, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Location
Good location.
Recommended
Employees worked with
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TRAVIS KUHN
NT
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Neal T.
Canyon Lake, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
communication
friendly
Recommended
Employees worked with
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TRAVIS KUHN
DW
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Deanna W.
Wildomar, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent customer service
Every employee I came across displays excellent customer service and they make you feel at home. No wonder everyone wants to keep coming back.
Recommended
Employees worked with
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TRAVIS KUHN
Verified Customer
Lake Elsinore, CA
2007 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
My son took my car there, so I had no personal experience. However, apparently, staff were very professional and the recalls were taken care of.
Did not expect to have my car washed and the courtesy shuttle brought my son home so he did not have to sit over 3 hours.
Recommended
Employees worked with
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TRAVIS KUHN
GS
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Gale S.
Temecula, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!
Every time I bring my car in for service it is always a positive and great experience. Travis, the advisor was wonderful. He even arranged a ride home and back to the dealership while my car was being serviced. Even better, I got a sweet discount on the services because it was Sunday. This is very much appreciated! You all have wonderful advisors Carlos, Gabriel, and Travis. The guys who also worked on my vehicle are great too! Great teamwork!
Recommended
Employees worked with
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TRAVIS KUHN
Verified Customer
Menifee, CA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Hassle free
Recommended
Employees worked with
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TRAVIS KUHN
GB
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Gerald B.
Menifee, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Happy camper
Fast service and polite people and a clean dealership
Recommended
Employees worked with
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TRAVIS KUHN
HA
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Hector A.
Menifee, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place
It was easy to set up an appointment and the work was done in a timely fashion and the work that was done was excellent.
Recommended
Employees worked with
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TRAVIS KUHN
MC
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Megan C.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
I’ve only been in for service twice for my vehicle, but have been beyond pleased with the service and cost. My lease is up in June and I will be purchasing another Hyundai. Love my Genesis and love this dealership!
Recommended
Employees worked with
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TRAVIS KUHN
Verified Customer
Temecula, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Not Impressed
I took my car in in October of last year. My spark plugs were replaced. My car started startling and engine light came on. I took the car in on Monday. The cause of the engine light to be on was because the spark plugs were not tightened. They all had to be replaced and cleaned up the whole area where oil leaked. The person at the service desk tells me that I needed to replace my spark plugs. I told him if he was kidding me, because I had already replaced them. He had to check on that and call me back. How can you not know what was done to the car. There should be a history. I have never taken a car to the dealership. I always went somewhere else, because everything is more expensive at the dealership. I wanted to take this car to the dealership because of recalls on newer cars and wanted everything being serviced at one place.

I am not happy that I trusted this company to take care of my car and take care of me. Being a woman driver and in a 3 year old car is not comforting. It did not tell me my brake lights needed replacement either. I don't look at the back of my car to see if my lights are working. Someone had to tell me my break lights were out.

I had a 14 year old car that didn't need as much service as this car needs. This is my first ever Hyundai car, I had a car accident and had to get a car, since the other one was too old to repair. This car was comparable to that one, and I bought it.

I hope, I don't have any issues after this last time.
Not Recommended
Employees worked with
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TRAVIS KUHN
RB
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Ramie B.
CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Excellent customer service
Recommended
Employees worked with
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TRAVIS KUHN
NJ
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Nels J.
Temecula, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall Service
Brought car in for Recall service. Made appointment, and car was serviced on time. No issues.
Recommended
Employees worked with
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TRAVIS KUHN
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