TRAVIS J LONG

Thank you again for the time on the phone today.  I am really upset with the way that we made you feel.  I am going to refund the money that you spent with us that day.  I work so hard on trying to make every customer feel like a part of our family and we have really failed you.  As I told you on the phone today, I have been here for 3 months and consider myself lucky to be a part of a great company like this.  I will continue to work every day to make each and every experience for each customer a 5 star experience.  I hope that at some point we will get the opportunity again to show you a 5 star experience.  Your satisfaction is important to us.  If you ever have any questions or need any help, please contact me directly.

thanks you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line : (636)244-5147

Thank you for the amazing conversation over the phone! Thank you for coming to St. Charles Hyundai Service and we hope to see you very soon. Thanks!

 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Thank you so much for the time on the phone today.  Glad we can get this problem resolved for you.  If you need anything at all please give me a call.  I apologize again for the parts delay and the fact that we had no rental.  I appreciate you taking the time to fill out the survey again with a 5 star and I will do everything I can to help you.

thank you,
Brad Dean
Service Advisor 
(636)278-9149

James,
Thank you for taking the time to talk to me today. I am so glad that Dennis is helping you with the radio situation.  As I mentioned on the phone, please feel free to reach out to me any time at 314-541-2285 if you have troubles reaching anyone or just need a direct contact. I'm happy to help in anyway.  Don't forget my hands are full with grandkids on Wednesdays, but I usually answer my phone most other days unless I'm out of cell service!  Happy New Year.
Kelly Sullivan

Thank you for you time today.  We will be working on figuring out a solution to your seat problem.  I appreciate the nice things you had to say about our dealership and we look forward to your future business.

thanks,
Josh Higginbotham
Service Manager
(636)244-5147

Thank you for taking the time to speak to Chris about your recent Service visit. I am very happy that he was able to resolve your concerns. Your 100% satisfaction is always our #1 goal. 
Please reach out to me personally if you have any further concerns.
Thank you again. 
Respectfully,
Ed Troutman 
Fixed Operations Director 
St. Charles Auto Group

Thank you for the survey on your recent service. We apologize for the missed wash on your vehicle, We will be in touch very shortly. 

Thank you for your time and honest review !we greatly appreciate your busines done with us.with that said you have given me your input on how i can do better and look forward to giving you the 5 star service you deserve as our valued customer.thank you!

Thank you for the great conversation over the phone! We hope to see you soon for your next service appointment with us here at St. Charles Hyundai!

Thank you for the great conversation over the phone! We appreciate your business with us here at St. Charles Hyundai!

Thank you for the completion of the survey and we intend to make your next service with us a five star service. Thank you.

Thank you for the great survey! We hope to see you soon! if you have any concerns regarding this repair feel free to reach out to us at any time. Thank you!

We appreciate the survey and hope to make your next service with us an even better one. Thank you!

Thank you for the feedback. We hope to make your next service visit a 5 star experience.