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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
TL

TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

JA
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June A.
Laguna Hills, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
I had right choice to have Hyundai as my commute car for everyday.
It is very safe and comfort car for me.
And maintenence service are very freindly and prompt.

Thank you so much.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/15/2019 11:21 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
BH
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Britney H.
Hacienda Heights, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
TINO (I think I spelled that right) lol.. was great! He was very helpful and quick.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/14/2019 08:46 AM

Yes.  You spelled it correctly^^
Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
ML
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Mary L.
Montebello, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Work
I came in for a problem with my front passenger side door. Further work needs to be done because a part needs to be ordered. But, I did get a wheel alignment done at a special discount. Everything was done by noon.
I still need to be contacted when the part comes in, but I don't anticipate any problems with the service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/12/2019 10:42 AM

Thank you so much for the great review.
Your kind words are much appreciated.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
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ROBERT BINKLEY
Verified Customer
La Puente, CA
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
staff is very customer centric
staff is attentive
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/10/2019 08:40 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
VA
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Vanessa A.
Pomona, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N/A
Good service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/03/2019 08:25 AM

Thank you for the 5 stars.^^
Happy New Year!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
CH
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Changman H.
Arcadia, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everything was great
Fast, Kindness, reasonable price, Great
Thanks
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:09 AM

 

Thank you for the 5 stars.^^
Happy New Year!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DD
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Dianne D.
Brea, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Fist Service
My first service was quick and professional.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:26 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.
Have a happy, healthy new year!!


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JF
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James F.
Hacienda Heights, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
attentive, courteous service
Good communication with Tino, not pushy about having certain procedures performed.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:26 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Have a happy, healthy new year!!


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
La Puente, CA
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Service
The guy who helped was very informative and welcoming and very helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/18/2018 11:05 AM

We always appreciate positive feedback from our customers.
Tino will love this review.^^
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
IM
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Irma M.
El Monte, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service is friendly and professional!
Best service dealership ever!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/15/2018 10:21 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
Verified Customer
Los Angeles, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good work
Let me know if two recalls on my car. Got that done and an oil change I was out in two hours.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/14/2018 11:58 AM

We understand your time is valuable.  We appreciate your feedback.  Thank you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JT
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Joseph T.
Chino Hills, CA
2016 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Adequate
I like the dealership but not impressed by some of the staff
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:15 PM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
SS
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Stephanie S.
La Puente, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
Everything was great. Tino kept me updated with what was being done to my car. They were very helpful when I came back the next day after service because my car was having some troubles. They took care of everything and are very trustworthy.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 04:55 PM

Thank you so much for the great review.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DC
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Dorene C.
Whittier, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Friendly and knowledgeable. Great service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 05:19 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
OM
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Olivia M.
Monterey Park, CA
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good service
I'm pleased with the service and price.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/03/2018 05:21 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
IM
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Irma M.
El Monte, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and courteous service!
Great friendly service and fast!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/27/2018 04:35 PM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
La Habra, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trust worthy Service
This is the only place I trust with my car. The people are always friendly. Very trust worthy service advisors.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/27/2018 04:38 PM

Thank you so much for the great review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Altadena, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Job!
I trust Puente Hills Hyundai and their staff with my car and recommend them highly to all!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/19/2018 04:33 PM

Thank you for the great review!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
KM
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Karen M.
La Puente, CA
2014 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful
The staff was very kind and extremely helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/19/2018 04:30 PM

Thank you for the great review. We are looking forward to seeing you again.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Over an hr wait for an oil change...REALLY
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/15/2018 04:20 PM

Thank you for the generous 5 stars.  We will do our best to cut down the waiting time on your next visit.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
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