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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
TL

TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

SK
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Sahar K.
West Covina, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
This was my second time visiting and I had a really good experience as I did the first time. The staff is very friendly and they provide a great customer service. Highly recommended.
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
West Covina, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Told what service is being done
The staffs will always tell me what needs to be fixed and why these parts need to be fixed.
Recommended
Employees worked with
TL
TINO LOZANO
KP
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Kathleen P.
Coto De Caza, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Pleased
I was done much quicker than anticipated.
Recommended
Employees worked with
TL
TINO LOZANO
CA
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Coral A.
Los Angeles, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!!!
I have dealt with Jarver and Tino. Always a pleasure to be assisted by them 2. Sales man Gus. Very polite!!! I would recommend Gus for buying or leasing a car. Great service!!! Getting my car service. They have a waiting room . Offer coffee, Danish or popcorn free. Or they have soda and snack machines.
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Los Angeles, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good work
Got the vivar back in faster time than expected, pleasant surprise to a busy day.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/13/2020 10:39 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars!!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
AC
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Angel C.
Chino, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excelente customer service and mechanical service too
Outstanding
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:43 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^      

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
NM
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Nina M.
Pomona, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I always get a full and complete explanation
I always get a full and complete explanation of the work that needs to be done on my car. If it's something that can wait until my next service, I have time to save and prepare for things in advance.

Everyone is always very nice and helpful!
Thank you!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:44 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
La Habra, CA
2018 Hyundai Ioniq Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Appreciate getting my car serviced in a timely manner
I went in for regular maintenance service on my Hyundai Ioniq PHEV. Tino reviewed my records and provided guidance on when I should take my car in for its oil change. Since it was a relatively light day, Tino committed to getting my car completed within an hour, hour and a half. That was key for me! My car was also washed!

Thank you!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:49 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. It is pleasant and easy to read. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
ER
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Evelyn R.
West Covina, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
Great customer service and great maintenance on my car.
Recommended
Employees worked with
TL
TINO LOZANO
HM
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Helga M.
Hacienda Heights, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly service techs. Always polite. Get the car back when promised and they even give it a quick wash!
Recommended
Employees worked with
TL
TINO LOZANO
JH
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John H.
Whittier, CA
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Excellent service by an attentive and friendly staff of service professionals. Tino and company helped make my visit a pleasant one and when my warranty service required extra days for diagnosis, a loaner car was arranged for me. Much appreciated. Another thing that is great about this Hyundai service department is that they never leave you hanging and always keep in touch to let you know what is going on and how much repairs/service will cost.
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
Verified Customer
Ontario, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic!
Quick and easy!
Recommended
Employees worked with
TL
TINO LOZANO
PL
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Patricia L.
West Covina, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great costumer service
They are very friendly.
Recommended
Employees worked with
TL
TINO LOZANO
ER
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Edwin R.
South Gate, CA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
oil service
expectations at this place are good, good friendly stuff and things get done in a descent time.
Recommended
Employees worked with
TL
TINO LOZANO
KP
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Kathleen P.
Coto De Caza, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly and helpful staff
Brought my wife's car in for service. Everything was done correctly.
Recommended
Employees worked with
TL
TINO LOZANO
YM
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Yuanwei M.
La Puente, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Best and friendly place
My Whole family like this place so far 5 cars from here. And getting service great and taken care
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
La Habra, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Their turnaround service for an oil change was faster than I expected.
Recommended
Employees worked with
TL
TINO LOZANO
JC
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Janna C.
West Covina, CA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Will definitely come back
Recommended
Employees worked with
TL
TINO LOZANO
KB
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Katherine B.
Pomona, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Visits
I have always have issue with my Dual transmission 2016 Tucson ( for almost two years )not resolve yet, But still hoping and praying they’ll come out of a solution.
But on the other hand with Regular service Appointments- I’m Happy. Mr. Tino (Service rep) is highly qualified, professional,supportive and care about his customers.
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
Verified Customer
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
My wife's car went dead engine blew call Hyundai told them about the problem what happened it had recall bring it in no questions asked fixed it I have a brand new Hyundai engine beautiful thank you so much
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
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