Verified CustomerThank you for sharing your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We will be reaching out to you shortly and again we appreciate you for bringing this to our attention.
Thank you for speaking with me today and allowing us the opportunity to improve our organization through your candid feedback. Our number 1 goal is customer satisfaction and I appreciate your assistance and hope to regain your confidence by achieving this goal.
Verified Customer
Thank you for sharing your service experience with us. Our sincere apologies for the wiper not cleaning well still. We will be reaching out to you to follow up and make sure we get this corrected.
Thank you for speaking with Tunde today and allowing us the chance to make this right.
It's official! 6 Times in a row!!!Happy to hear we were able to get your windshield wiper issues corrected. Please let us know if there is ever an issue and it would be our pleasure to assist in making it right.
Verified Customer
Thank you for sharing your service experience with us. Our apologies for the issues you are having. Tunde, your service consultant will be reaching out to you to assist in getting this corrected.
Verified Customer
Thank you for sharing your experience with us and your continued loyalty to Hyundai of St Augustine.
Please let us know how we can earn that 5th star on your next visit.
Verified CustomerThank you for speaking with Tunde today. Our apologies for the additional amount of time needed to complete your service.
It's official! 6 Times in a row!!!
Verified CustomerThank you for sharing your service experience with us. We agree not only does Nitrogen help increase your fuel mileage and wear on your tires, it helps the ride.
We are Thankful to have such wonderful guests. Happy Thanksgiving from our Service and Parts Teams!
Verified CustomerThank you for sharing your service experience. Tunde, your service consultant will be following up with you to see where we failed.
Happy Thanksgiving from all of us here at Hyundai of St Augustine.
Verified CustomerThank you for sharing your experience with us. Our deepest apologies for the miscommunication with our technician. Thank you for speaking with us and allowing us to try and make up for any inconvenience we caused. We appreciate your understanding and will address this to make sure it doesn't happen again.
It's official!
Verified Customer
Thank you for taking the time to share your experience with us. Our apologies for the vibrations, Danny will be reaching out to you to make this right.
Verified CustomerThank you for speaking with us today. Our sincere apologies for the XM radio issues you are having and any inconvenience this has caused.
Sincerely,
Verified CustomerThank you for taking the time to speak with Cheryl. Our sincere apologies for the part not coming in correctly and the inconvenience this has caused. Our parts manager has been made aware of this and has expedited the part needed. We appreciate you bringing this to our attention and allowing us to make it right for you. We value you and your time and once again our apologies for the inconvenience.
Sincerely,
Verified Customer
Verified CustomerWe appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.
Verified CustomerThank you for taking the time to share your service experience with us and your kind words. We are committed to keeping you safe while exceeding your expectations.
Verified CustomerThank you for sharing your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.
Verified CustomerWe thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.
Verified CustomerThank you for taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.
Verified CustomerThank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.
Verified CustomerThank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.
Verified CustomerWe greatly appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe while exceeding your expectations.
I did receive two emails from Joe K. I made my suggestions on customer service improvements in the service area. His reply email is below:
From: Joe King Date: 8/2/2018 8:42 AM (GMT-05:00) To: Jessica Bress Subject: Re: Thank you for your survey
Good morning Mrs. Bress,
Thank you again for taking the time to share this with me so that I may address these concerns promptly. We have had some personnel changes recently and I need to make sure our new team members are effectively trained asap. Our reputation to customer satisfaction has been #1 in our district and with your candid feedback I am confident we will continue to retain that title. I am going to send you a check for $50.00 for the inconvenience we caused and while I understand this in no way makes up for level of service you experienced, I do ask that you fill out a Re-score survey (that I will be sending out to you) and I hope we can win back your confidence on your next visit with us. Please feel free to contact me personally if I may ever be of assistance.
My reply to his email is below:
Thank you for your reply. With your attention to executing, implementing, and monitoring the customer service training and process improvements should result in positive customer experiences.
No need to send me $50.00. My expectation was to express my concern. I did so with the survey and your contact with me.