Bob Rohrman Indy Hyundai


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

711 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Athar K. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Provide service in a timely manor."
I often without any advance appointment and they always accommodate me and try to service my car less than expected time. I am very satisfied with the way they treat me.
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/16/2017 07:48 PM
Eva M. at Bob Rohrman Indy Hyundai responded on 12/16/2017

Thank you so much for the great survey! We will always try our beat to accommodate your needs! 

Julia B. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ira and the service department"
Great customer service from the service department!
Vehicle: 2005 Hyundai Elantra
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/16/2017 05:41 PM
Eva M. at Bob Rohrman Indy Hyundai responded on 12/16/2017

Thank you for the wonderful survey!!!

Verified Customer on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy customer "
Very friendly staff. Treat customers like VIP. That’s what will keep you at the top of your competitors.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/15/2017 02:24 PM
Eva M. at Bob Rohrman Indy Hyundai responded on 12/15/2017

Thank you for  the wonderful survey!! Such a pleasure to have you and your family be apart of our family! Happy Holidays!

Debra P. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, personal service"
I would like to recommend Juan Ortega if you are looking for a new Hyundai, very professional and if you have any problems, he takes care of them promptly, very satisfied with his service. Thanks Juan!!!
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/09/2017 09:26 AM
Eva M. at Bob Rohrman Indy Hyundai responded on 12/09/2017

Thank you for taking the time to fill out the survey! Happy Holidays!

Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and car wash"
Excellent and timely
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/08/2017 05:17 PM
Eva M. at Bob Rohrman Indy Hyundai responded on 12/08/2017

Thank you so much for the great survey!!!

Paul S. on 12/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Ira the service manager "
We have hit a couple of issues with scheduling communication but overall we have been treated great.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/07/2017 01:42 PM
Eva M. at Bob Rohrman Indy Hyundai responded on 12/07/2017

Thank you for taking the time to fill out the survey! We hope that next visit we can earn 5 stars. Happy Holidays!

Beverly M. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service"
The time quoted for the service was spot on.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/07/2017 07:04 AM
Eva M. at Bob Rohrman Indy Hyundai responded on 12/07/2017

Thank you for the great survey! Happy Holidays!!

Julie H. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Done right and quick"
Indy Hyundai Service is always the place I go for service. I know it'll be done right. Eva, Ira, and the crew are friendly and explains exactly what work has been done, and always return a clean vehicle.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/06/2017 10:59 AM
Eva M. at Bob Rohrman Indy Hyundai responded on 12/06/2017

Thank you for the great survey!

Sonja M. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great place"
The people at Indy Hyundai are the best....professional, courteous, and friendly. I love coming here, but have to say that I do miss the coupons for services.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/06/2017 10:31 AM
Eva M. at Bob Rohrman Indy Hyundai responded on 12/06/2017

Thank you for the wonderful survey!! We love seeing you!!!

Mary C. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service "
I dealt with this recall for seat belts. It took 5 minutes to process me in and only sat in the waiting room for only 15 minutes. Excellent service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/06/2017 10:07 AM
Eva M. at Bob Rohrman Indy Hyundai responded on 12/06/2017

Thank you so much for the great survey! We look forward to your next visit!

MARGARET L. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always treated like I was the most important person there."
j
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 11/24/2017
Service Type: Repair
Review Created: 12/02/2017 12:15 AM
Eva M. at Bob Rohrman Indy Hyundai responded on 12/02/2017

Thank you so much for the wonderful survey!!!

Mark C. on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Owner"
Great shop
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 12/01/2017 03:45 PM
Eva M. at Bob Rohrman Indy Hyundai responded on 12/02/2017

Thank you for being a great and loyal customer. It means so much to us!

Barbara M. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I like dependable a lot"
Good, friendly, affordable, thorough, dependable and timely.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 11/30/2017 11:07 AM
Eva M. at Bob Rohrman Indy Hyundai responded on 11/30/2017

Thank You so very much for being you! We really enjoy seeing you and are so glad that you still choose us after all of these years! Happy Holidays!

Sheryl W. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazingly great, fast service!"
I so appreciate that the service department at Bob Rohrman are always quick and they are very friendly and caring!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 11/30/2017 10:23 AM
Eva M. at Bob Rohrman Indy Hyundai responded on 11/30/2017

Thank You so very much! We are so HAPPY you have chose us. It is such a pleasure!

Ngun M. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time"
Great
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 11/29/2017 10:37 AM
Eva M. at Bob Rohrman Indy Hyundai responded on 11/29/2017

Thank you so very much for the great survey!!

Monique J. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Quick to respond to any requests
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/28/2017 01:38 PM
Eva M. at Bob Rohrman Indy Hyundai responded on 11/29/2017

Thank You for the great survey! We appreciate you!

Tammy C. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Everyone there is always friendly, they know me by name and I couldn't ask for better service.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 11/25/2017
Service Type: Maintenance
Review Created: 11/28/2017 01:11 PM
Eva M. at Bob Rohrman Indy Hyundai responded on 11/29/2017

Thank You so much for your loyalty and amazing personality! You are a great customer

Ryan K. on 11/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and easy"
I scheduled online in the the morning and they were ready for me with my appointment at 4:00. The part was in stock so I was in and out in less than an hour
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/26/2017 06:13 PM
Eva M. at Bob Rohrman Indy Hyundai responded on 11/27/2017

Thank You so very much for the wonderful survey!! It is such a pleasure to have you as a customer!

Linda N. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Fast, friendly and accurate.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/18/2017
Service Type: Repair
Review Created: 11/21/2017 03:13 PM
Eva M. at Bob Rohrman Indy Hyundai responded on 11/22/2017

We wanted to thank You! We always enjoy seeing and visiting with You! Thanks for being a great customer! 

NOEL I. on 11/21/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Eh."
Spending $19.95 and waiting 60 minutes for a "free" scheduled oil change wasn't the best experience ever. But I've had worse.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 11:09 AM
Eva M. at Bob Rohrman Indy Hyundai responded on 11/21/2017

Thank you for taking the time to fill out the survey. We did pull your repair order for the time stamp and found 45 minutes,  and did see that you have an oil change, that was complimentary and a tire rotation. Normally that service takes about an hour. We apologize that you found 1 of our 3 waiting areas unsatisfactory as we are diligently making improvements. We apprecaite the feedback. Have a wonderful Holiday!

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