Bob Rohrman Indy Hyundai

Great/friendly

Good, reliable service

Super friendly service. Always get me in and out quickly! They even wash your car after every service!

The performance of the service was great!

ease of servige

Very Positive

Very quick and doesn't even look like anyone touched it

Thank you for considering, listening and following through with my request!

nice service writers who care about what you need.

Good people

I had the front brakes replaced and the brake fluid changed. The brakes have always been mushy and soft like there was air in them since the car was new. Now it is like having power brakes, the brake pedal is firm and does not settle the longer the brakes are on. This has been a problem since the car was new and I did take it in once to have them checked.

Great service

My go to person is Eva Gilreath, she treats me like family. she listens to me, she takes an interest in me. She is always kind and friendly. I love having her as my go to person, she is professional and always willing to help with any problem that I have.

Good Service

Friendliness, service, waiting area

People are pleasant and knowledgeable clean work place

Outstanding service as always. 😀

The young lady in the service area definitely has the right personality for this type of work. Myself and other customers in the waiting room discussed how professional she handles customers, compared to some of the other workers.

They are ready for you to arrive, paper work ready. I travel and come in on the way home and this is important to me. No extra waiting!

I had a scheduled appointment first thing in the morning. I came for my appointment early. Ira the service manager immediately snapped at me and asked "You do realize we are short on technicians so you will be here for a while." I was planning on waiting for my car so I had no choice but to wait. Kyle the other manager came by after waiting for an hour to tell me what additional things needed to be done to by car. I agreed to the services and he said that would take "a couple hours." I anticipated I would be there around 3 hours total so that was fine. Two hours came and went. After around 3 hours Kyle appeared again and said the were getting the coolant to a certain temperature to test it so it "should not be much longer." Another hour and a half passes. I decide to try to get an update. Kyle is no where to be found. I ask Ira if he can check on the status of my car. He goes to check and comes back to tell me the technician is testing the coolant temperature. I told him they were supposed to be doing that two hours ago. He just said "I told you it would be a wait. It will be at least another hour." Another hour passes. Kyle was still no where to be found. I finally go to the service desk again. I see my car sitting in the garage. I honestly think if I had not gone to check on my car again I never would have been told it was done. After 8 hours of waiting I was finally able to leave. I completely understand they were short handed but for someone who had an appointment and for the work that needed to be done it should not take 8 hours. And no one even apologized for the wait or lack of communication. I drive over 30 minutes because this was the dealership I bought my car from. The service department used to great. Over the past couple of years the customer service has been terrible. Ira used to be never nice but now he is always rude every time I do in there. I have learned my lesson and will not go back to the service department again.