Customer Satisfaction & An Issue
I have enjoyed driving my EQUUS during the past 6 years.
The only challenging issue for us during this period was the location of the Parkway Hyundai being too far (over 100 miles) from our home. The Hyundai Dealership in Bakersfield was not authorized to service EQUUS at that time.
When the alternator went out, I had to ride the towing truck from Bakersfield to Parkway Hyundai in Valencia and waited for the entire day until it was replaced with a new one.
In addition, when I drove the car out from the dealership to the street at 6 p.m. (a few minutes driving),
I noticed a red warning sign blinking on the dashboard informing me that the trunk was not locked.
(This was not a problem when I brought the car in.)
Since I was afraid of driving the car with my trunk not locked for over 100 miles,
I went back to the dealership and had to leave my car there for the night until next day.
My husband had to drive from Bakersfield to Valencia to pick me up. Arrived at the dealership around 9 p.m. and then it was almost midnight when we returned home in Bakersfield.
To make the matter worse, when I called the service department next morning to discuss this issue,
the service staff for our car on that day was very rude and he blamed me for causing that trunk problem myself, which was absolutely untrue.
Anyway, I let the dealership know about this issue with the service dept. staff that day.
Recommended
Verified Owner
