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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ALEX JACOB
AJ

ALEX JACOB

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(79 reviews)
66

Reviews of ALEX JACOB

VS
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Venita S.
Land O Lakes, FL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
10
Category: Service
Alex did a great job ?
Alex was very friendly and he did a great job. Communicate very well and also walked me to my car ? ?
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
Service Type: Maintenance
9
Category: Service
The service was great and I will like to say Thank you to the person who Wash and Vacuum my car ??
The Service was great and I will like to say Thank you to the person who Washed and Vacuum my ? ?❤?
PAIGE P. from Hyundai of Wesley Chapel responded on 10/06/2021 12:44 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
SD
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Stephen D.
Zephyrhills, FL
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courtesy service of new vehicle
Timely service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/08/2021 05:34 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
SC
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Susan C.
Tampa, FL
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service review
I Always have my Santa Fe serviced here, the staff are always very courteous and informative about what the car needs and costs etc. i usually stay and wait, they have good facilities amd the work is usually done quickly and efficiently
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/27/2021 06:06 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MF
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Michael F.
Riverview, FL
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Love the staff and the service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 11:23 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

BARRY R. from Hyundai of Wesley Chapel responded on 04/20/2021 12:15 PM

Thank you for taking the time to fill out our survey and choosing Hyundai of New Port Richey as your service center.  We do hope that Alex provided you with 5 star service as he is heavily graded on his surveys. We appreciate you and your business throughout the years and as a token of appreciation I have notated your account with a complimentary oil change that you can use anytime with no expiration date. Please feel free to reach out to me if you have any questions or concerns. Have a great rest of your day.

Attached is a RESCORE 
If you were pleased by my actions and the complimentary oil change
Let us know
My only passing score is 5 stars!!!


Barry Roach
Hyundai of Wesley Chapel
727-385-3301

 

Employees worked with
AJ
ALEX JACOB
LF
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Lawanna F.
Zephyrhills, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They care about the needs and desires of their customers.
I have purchased three cars from Hyundai of Wesley Chapel. Every purchase has been in and out the door with about two hours. This is the first dealership that has ever provided such amazing service, not once but three times. In purchased a pre-owned car and two brand new ones. The services were the same with ask three sales. They are consistent in providing excellent customer service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:22 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/20/2021 12:12 PM

Thank you for taking the time to fill out our survey and choosing Hyundai of New Port Richey as your service center. We sincerely apologize about the delay in service. That was not our intention. We currently are working on expanding the shop due to the large volume of clients we have gained over the years. We do hope that Alex provided you with 5 star service as he is heavily graded on his surveys. We understand that your time is valuable and for the inconvenience I have notated your account with a complimentary oil change that you can use anytime with no expiration date. Please feel free to reach out to me if you have any questions or concerns. Have a great rest of your day.

Attached is a RESCORE 
If you were pleased by my actions and the complimentary oil change
Let us know
My only passing score is 5 stars!!!


Barry Roach
Hyundai of Wesley Chapel
727-385-3301

 

Employees worked with
AJ
ALEX JACOB
RN
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Robert N.
Land O Lakes, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customer Verified Customer
Category: Service
rescore for Wesley Chapel Hyundia
Thank you for this return email . It shows the survey I filled out was read by a person and answered instead of being just deleted.
Alex did give me good service and i hope this didn't give him a bad rating.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2021
Service Type: Repair
Category: Service
Decent dealer
I said all I have to say. You can improve on a few things.
The representative at the desk was excellent.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/09/2021 07:18 AM

Thank you so much for taking the time to complete the survey! We look forward to
helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/07/2021 07:06 AM

Good Morning Robert,
This is Barry Roach from the Hyundai of Wesley Chapel experience team. I personally wanted to reach out to you and apologize about the cleanliness of the vehicle when you took delivery after service. That was not our intention. We understand that your time is valuable and for the inconvenience I have notated your account with a complimentary mini detail(wash/vac/windows/tires) that you can use at your leisure. We do hope that Alex your service advisor provided you with 5 star service as he is heavily graded on his surveys. We are here for you and appreciate your business. If you have any questions or concerns please feel free to reach out to me directly. Thank you for your time and have a wonderful rest of your day.

Attached is a Rescore that I am graded on
If you were pleased by the mini detail 
let us know
My only passing score is 5 stars!

Barry Roach
Hyundai/Genesis Experience Manager
727-385-3301

Employees worked with
AJ
ALEX JACOB
Verified Customer
San Antonio, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customer Verified Customer
Category: Service
Tire pressure maintenance is a must
I visited the dealership to adjust my tire air pressure and the outside greeter asked what service I needed and I said just tire pressure and he immediately said that he would take care of it. Iasked how long and he replied 5 minutes. and then asked if I wanted the car washed. How long? he responded 10 minutes. I said OK.
Exactly 10 minutes later he was back. Car cleaned and tires inflated to proper pressure.
A real pleasure to have a commitment honored. This rating is very well deserved.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/06/2021
Service Type: Maintenance
Category: Service
tire pressure maintenance is a must
nitrogen air is not readily available and so dealer must properly maintain.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/06/2021 10:42 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

BARRY R. from Hyundai of Wesley Chapel responded on 04/07/2021 07:18 AM

We thank you for choosing our location for your service needs and we appreciate you taking the time to review our Service Department. Our goal is to provide you with the best possible service and maintain your valued confidence. We sincerely apologize about the tire pressure inconvenience you received on your previous visit. That was not our intention. For your inconvenience I have notated your account with another complimentary oil change and tank of fuel that you can use at anytime with no expiration date. We are here for you and appreciate your business. We hope that Alex provided you with 5 star service as he is heavily graded on his surveys. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. 

Attached is a Rescore that i am graded on
If you were pleased by the complimentary oil change and tank of fuel 
Please let us know
My only passing score is 5 stars!

Barry Roach
Hyundai/Genesis Experience Manager
(727)385-3301

Employees worked with
AJ
ALEX JACOB
NH
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Norman H.
Zephyrhills, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customer Verified Customer
Category: Service
All my misunderstandings and concerns were satisfied and explained to me by Alex and the Service Manager
Alex my service tech did a great job and appointment time and duration was also great.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2021
Service Type: Repair
Category: Service
Took my car in for service right on appointment date and time
None
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/03/2021 09:31 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
BW
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Bonnie W.
Zephyrhills, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Job
Will definitely return
PAIGE P. from Hyundai of Wesley Chapel responded on 04/07/2022 10:38 AM

Thank you so much for the 5 Star Review Bonnie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AJ
ALEX JACOB
AK
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Arlene K.
Tampa, FL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The service advisor was very helpful.
Everything went well for my visit.
PAIGE P. from Hyundai of Wesley Chapel responded on 04/02/2022 05:50 AM

Thank you so much for the 5 Star Review Arlene! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
AG
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Ashlea G.
Spring Hill, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Oil change
Great service
PAIGE P. from Hyundai of Wesley Chapel responded on 04/02/2022 05:49 AM

Thank you so much for the 5 Star Review Ashlea! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JM
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Jerry M.
Tampa, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I reach on time for 8am and my stay was relaxing
Very good staff
JOHN W C. from Hyundai of Wesley Chapel responded on 03/28/2022 06:47 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
AS
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Ada S.
Dade City, FL
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Quick service
Our car warranty expired a while ago but due to a recall the alternator had to be replaced. Alex was very attentive and professional. He answered all our questions and made sure we understood what the repair was about.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/14/2022 06:10 AM

Thank you so much for the 5 Star Review Ada! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JC
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June C.
Zephyrhills, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
See Alex for service needs
Great experience
PAIGE P. from Hyundai of Wesley Chapel responded on 03/11/2022 05:44 AM

Thank you so much for the 5 Star Review June! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
DC
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Dawnette C.
Tampa, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent customer service
Great experience!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/11/2022 05:42 AM

Thank you so much for the 5 Star Review Dawnette! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
SW
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Sherese W.
Plant City, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
.exceptional
Exceptional
PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 08:51 AM

Thank you so much for the 5 Star Review Sherese! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
BH
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Brandon H.
Fl, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Simple and clean
This is one of the best experiences I’ve had when it comes to maintenance and repairs. People listen. They help you and it doesn’t cost an arm and a leg. I definitely recommend. Even if you don’t have a Hyundai.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/18/2022 06:59 AM

Thank you so much for the 5 Star Review Brandon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Wesley Chapel, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
It was a great experience
I took my car for a routine service check up the employees were extremely helpful. The only thing I was not too pleased with was there a service area lounge they could use an upgrade. Overall I had a great experience getting my car serviced. Definitely will go back.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/10/2022 06:13 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Wesley Chapel, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service and staff
Staff are always professional, helpful, and courteous. Service is always completed early and I have peace of mind knowing it was done right!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/08/2022 07:58 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
DF
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David F.
Zephyrhills, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service & Sales
As always, excellent service. This time Alex Jacob was most professional and demonstrated an admirable quality of truly wanting to help. Well done... keep up the good work!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/04/2022 05:44 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
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