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AMANDA WHITE

Pacifico Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(116 reviews)
81

Reviews of AMANDA WHITE

DC
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Deon C.
Philadelphia, PA
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2022
Service Type: Repair
verified customer Verified Customer
1
Category: Service
Deon cooper
They said I need a engine I don’t have no money for that I have bad credit but I need a car to get back-and-forth to work so I’m giving them I want star because my engine how’s it going I need a new one and I don’t have the money to replace it
Matt F. from Pacifico Hyundai responded on 03/15/2022 06:59 AM

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

Employees worked with
AW
AMANDA WHITE
WR
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Warren R.
Philadelphia, PA
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customer Verified Customer
10
Category: Service
Hyndai Service
I had an excellent experience…. Chris Harmer and company are outstanding!!!
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/25/2022
Service Type: Repair
0
Category: Service
Service Experience
Please s
DENNIS M G. from Pacifico Hyundai responded on 02/25/2022 01:48 PM

I apoligize for the incovience 

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2020
verified customer Verified Customer
Category: Service
Service director A+ service
After a mistake made by the service department Charles and Dennis, the managing team of the service department stepped up and provided above and beyond service and help to correct the mistake made. Very please with their professional handling of the situation.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2020
Service Type: Maintenance
Category: Service
Worst service department staff of all
Brought in SUV for a broken window and two weeks later received it back with more damage than it had from the initial window break all caused by the dealerships negligence. And the nerve to try to pass it off to me like I wouldn’t notice. Disgusting service. And Amanda the service manager knows nothing. She can’t answer one question you ask her and tells you to stop talking because she can’t listen to you and type at the same time.
Not Recommended
Matt F. from Pacifico Hyundai responded on 11/18/2020 06:57 AM

We’re sincerely sorry to hear you weren’t satisfied with your visit. We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance.

CHARLES C. from Pacifico Hyundai responded on 11/27/2020 08:21 AM

Hello Mr Kleiner,
 Thank you for the opportunity to correct our mistakes we made at your first service visit.
Please let me know if there is anything else I can do for you.

Best regards and Happy Holidays.

Charles Carmichael

Employees worked with
AW
AMANDA WHITE
RF
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Ramon F.
Philadelphia, PA
2020 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/06/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
I don't feel welcome or valued
I wasn't greeted when I walked in to service by the gentleman at the first desk. The nice woman who came in shortly after was very kind and got me situated very quickly. The service took 2 hours, which is unacceptable. An oil change and tire rotation should be much faster, especially since I had to wait 3 weeks for the appointment. An appointment means they put time aside to address my needs, which clearly didn't happen here. There was only me and one other person in the waiting area, so if others aren't waiting, that must mean they didn't care if I was waiting, because no updates were given.
Cynthia C., Customer Relations Manager from Pacifico Hyundai responded on 01/06/2022 01:39 PM

Our valued customer has been contated by phone and email. We discussed his concerns. Pacifico Hyundai has a plan in place to help him for future visits. Our staff has been coached on better greeting methonds and communication.
Our Service Director has been notified.

Pacifico Hyundai values all input from our customers.  Its our intention to address all concerns to keep our customers in our Pacifico Family for Sales and Service.

Cynthia Crum

Customer Relations Manager
215-356-7400 ext 302
Employees worked with
AW
AMANDA WHITE
Verified Customer
North Miami, FL
2020 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/30/2021
Service Type: Repair
verified customer Verified Customer
4
Category: Service
It was oK
The work on my car was fine, but I was not impressive by the professionalism of the personnel.
Matt F. from Pacifico Hyundai responded on 09/30/2021 02:07 PM

We’re sincerely sorry to hear you weren’t satisfied with your visit. We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance.

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customer Verified Customer
9
Category: Service
Trying to provide good service
Customer service were excellent in trying to make my next experience at Pacifico a better one as they always did in the past.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2021
Service Type: Repair
8
Category: Service
buying a good experience
The sales staff are great and take time in purchasing plus providing you with a car that will be a great fit for you. But calling for service this last time put me off of going to Pacifico for service. I will go to another Hyundai dealer.
Matt F. from Pacifico Hyundai responded on 10/18/2021 08:34 AM

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

Cynthia C., Customer Relations Manager from Pacifico Hyundai responded on 10/19/2021 12:39 PM

Hello from Cynthia at Pacifico Hyundai

Thank You for taking your time to speak with me. I realize time is valuable and apologize again for the effort you had to put forth in making an appointment with Pacifico Hyundai Service Center. I hope I explained our set backs which should not impact you.

To make you more comfortable with returning to Pacifico I'm providing you with my email and phone number.
I'm the customer service manager and happy to help.

We also discussed your inspection sticker, oil change and getting your service reminder lights reset.
You can email me directly any questions and I will have Dennis Golden pull your records and verify your information.

You can make a Saturday appointment if that will work best for you and we will provide a Lyft to and from your destination if you choose not to wait.

I'm also going to send a second email thru our Pacifico Hyundai site with our managers information. 
I have discussed with him our conversation and he's also hoping you'll give Pacifico Hyundai another chance to earn your business.

Thank You for your consideration in remaing a part of our Pacifico Family and possibly rescoring Amanda.

I'm available to you whenever you have any questions or concerns.
ccrum@pacificocars.com

Cynthia

Cynthia Crum
Customer Relations Manager
215-356-7400 ext 302
Employees worked with
AW
AMANDA WHITE
TR
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Toya R.
Philadelphia, PA
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2021
Service Type: Maintenance
Category: Service
Amanda W. from Pacifico Hyundai responded on 03/16/2021 01:18 PM

WE APOLOGIZE

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service!
The service time is quick! You don’t have to wait long time.
Recommended
Matt F. from Pacifico Hyundai responded on 08/31/2020 07:27 AM

 We’re sincerely sorry to hear you weren’t fully satisfied with your visit. We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance.

Employees worked with
AW
AMANDA WHITE
KG
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Keith G.
Philadelphia, PA
2022 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Service was quick and reliable
Everything was fine and quick
Matt F. from Pacifico Hyundai responded on 03/04/2022 12:44 PM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
AN
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Alessandro N.
Philadelphia, PA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Great advisors and customer facing services
Staff did a great job taking care of me and making sure that everything ran smoothly… technicians and mechanics… not sure what goes on back there
Matt F. from Pacifico Hyundai responded on 12/08/2021 08:51 AM

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Employees worked with
AW
AMANDA WHITE
Verified Customer
Ridley Park, PA
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The pretzels
No comment
Not Recommended
Matt F. from Pacifico Hyundai responded on 07/07/2021 08:32 AM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
RJ
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Reginald J.
Folcroft, PA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My experience
This was the only time I had any issues with the service of my vehicle. It was corrected promptly and double checked after returning to the dealership
Recommended
Matt F. from Pacifico Hyundai responded on 06/15/2021 07:56 AM

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Simple process
Simple and quick to get the car service I needed. Just dropped the car off and picked it up later. No problems
Recommended
Matt F. from Pacifico Hyundai responded on 06/10/2021 02:39 PM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
EK
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Eulas K.
Philadelphia, PA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Area
Very good
Recommended
Matt F. from Pacifico Hyundai responded on 06/01/2021 10:43 AM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
DB
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Dionna B.
Philadelphia, PA
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast and courteous
I've brought my car to be serviced since purchasing in 2011. No issues this far and no complaints
Recommended
Matt F. from Pacifico Hyundai responded on 03/10/2021 05:06 AM

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

Employees worked with
AW
AMANDA WHITE
LJ
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Laina J.
Philadelphia, PA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
High quality vehicles and service
Love this Place .
Recommended
Matt F. from Pacifico Hyundai responded on 11/10/2020 05:40 AM

Hi Laina, thanks for leaving us such a wonderful review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2012 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Your appointment scheduling needs improvement.
I had no problem wit the service. My problem was in scheduling the appointment. I called the offie numerous times and each timeI went directly to voice mail asking me leave my name and telephone and the call would be returned. I did that but my call was not returned. I finally reached someone when I called in the a.m. and not the p.m. Not sure if I would recommend the business because of this problem. There should be third box--"unsure."
Not Recommended
Matt F. from Pacifico Hyundai responded on 05/29/2020 08:02 AM

 We’re sincerely sorry to hear you weren’t fully satisfied with your visit. We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance.

Employees worked with
AW
AMANDA WHITE
Verified Customer
Philadelphia, PA
2007 Hyundai Entourage
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sam H
Ok
Recommended
Matt F. from Pacifico Hyundai responded on 05/28/2020 07:23 AM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
TD
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Thomas D.
Philadelphia, PA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Oil change, and tire issue
The woman who waited on me was very courteous and professional in resolving my problem. As well as making me aware of an issue with my tires, which I was very thankful about.
Matt F. from Pacifico Hyundai responded on 04/05/2022 04:11 PM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
JJ
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Joseph J.
Philadelphia, PA
2011 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
The service advisor Miss Amanda White and staff are always nice and take of my needs.
Matt F. from Pacifico Hyundai responded on 04/01/2022 03:19 PM

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Employees worked with
AW
AMANDA WHITE
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