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BB

Bret Bokker

Service Manager
Hyundai On Perryville
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(94 reviews)
67

Reviews of Bret Bokker

BR
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BRENDA R.
Roscoe, IL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great
always a pleasant experience..knowledgable sevice personnel..
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 12/16/2015 05:31 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.


Thank you,

Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Belvidere, IL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service for oil change
Very happy with service. Always very nice people to help you.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 12/07/2015 06:17 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.


Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
SE
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STEVE E.
Roscoe, IL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Warranty service
All work was performed in the estimated time and in a professional manner. Very pleased.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 11/13/2015 09:00 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.


Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
MD
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MARY D.
Rockford, IL
2011 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
friendly parts & service staff-especially Liz
Our fourth new Hyundai-highly recommend Hyundai and this dealer
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 09/09/2015 06:44 AM

Thank you for taking the time to complete our survey. We look forward to being able to service your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
JF
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JAY F.
Rockford, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very Efficiant
Was fast, easy and complete.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 09/09/2015 06:43 AM

Thank you for taking the time to complete our survey. We look forward to being able to service your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
TD
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TAMMI D.
Rockford, IL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People
The people in service and the salespeople are very nice and know there cars.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 08/26/2015 12:26 PM

Thank you for taking the time to complete our survey. We look forward to being able to service your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
BL
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BRADLEY L.
Rockford, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
courteous and pleasant personnel
Highly recommend this dealership.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 08/13/2015 12:37 PM

Thank you for taking the time to complete our survey. We look forward to being able to service your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
NS
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NANCY S.
Poplar Grove, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service, the staff is very professional
Love this place
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 08/12/2015 09:12 AM

Tthank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
LH
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LT H.
Rockford, IL
2015 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Dealership great, Veloster hands free-not so great
Dealership & people there are great. Love the car, but after 3 radio units, my hands free feature still isn't working! I'm very frustrated.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 08/05/2015 09:06 AM

LT,

Sorry for any inconvenience , we are working with Hyundai to try to resolve this issue for you.



Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
JJ
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JEFF J.
Loves Park, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Called early in the day and they were able to squeeze me in that afternoon for an oil change. Took care of a couple of recall notices while I was there also. Told me it would be an hour and I was out of there in 45 minutes.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 07/14/2015 07:18 AM

Thank you for taking the time to complete our survey. We look forward to being able to service your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
WM
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WILLIAM M.
Byron, IL
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and efficient
Everything was completed to my satisfaction.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 07/14/2015 07:17 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
TW
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THOMAS W.
Rockford, IL
2012 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always good work
I've never had a problem with this dealership. The work is always done well, the dealership charges are fair, and my cars run great due to their service schedule. I highly recommend Hyundai on Perryvilee
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 07/10/2015 05:11 AM

Thank you for taking the time to complete our survey. We look forward to being able to service your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
CC
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CANDACE C.
Freeport, IL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick. Professional.
Since buying my 2015 Santa Fe I rely on Hyundai on Perryville to do all my service. I take my car in to them, sit down and relax-knowing that they have everything under control. Great Service Great Service-People.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 06/16/2015 07:13 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
MD
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MARY-MARGARET D.
Marengo, IL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding service department.
This dealership has the most people oriented service department. If you want to be treated like a special customer be sure to go to Hyundai on Perryville. Over and above service and care for my automobile.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 06/03/2015 07:13 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
JS
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JANICE S.
Rockford, IL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Job
I had an oil change at Perryville Hyundai in Rockford, IL. The service was great!
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 05/21/2015 09:26 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
NW
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NIKKI W.
Winnebago, IL
2007 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Service quality
I had my vehicle in the service department for transmission issues that began in January. It was still covered under warranty and was told it needed to be replaced. I had to call the department inquiring about my vehicle, never did they call to update me. About a month later walking into my garage I find the floor is covered with transmission fluid. At that time the service department had my vehicle towed to the shop and was given a rental car. The transmission again had to be replaced, which was back ordered. I find this out only by me calling to ask what the hold up was being that I again wasn't updated on progress. I waited at least two weeks to get my car back that time. When I received my car back this time the inside door and steering wheel were covered with sticky oil or grease. I didn't have my car for long before it was returned to the shop with yet another leaking transmission in April. When the service department was called they encouraged me to avoid driving it, but never offered to tow it. I had to wait for two days before I was able to take the vehicle in. I was with out a car for those two days. Never did anybody from the service departmentmention a rental car while I was without transportation for those two days. This was yet another error on the service department and I was the one having to compromise. Between the time frame of January to April my car was in the shop three different times. Every time I arrived to pick my vehicle up from the service department I was encouraged to fill out the survey "with all 10's. It keeps us out of the office". I can honestly say if they truly felt they did the work of a "10" they wouldn't be so focused on the results of the surveys we have to complete. Had I known that the service would continually get worse each time I would have never rated them as high as I did with the past surveys. I am not one that complains or fills surveys out with low scores, but I have had enough with this department. I never mentioned the grease/oil marks or quality of my car once it was returned to me because I honestly am not one to get people in trouble. After repeated visits it is time to be honest about how disappointed I am.
Not Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 05/19/2015 07:41 AM

Good Morning Nikki,

I want to start off by apologizing, as it is not our goal here at Hyundai on Perryville to have your vehicle returned to you with grease marks. After reviewing your situation we have implemented procedures to help eliminate situations like these. Thank you for your feedback, this helps us to continue to improve in areas we fall short in. I will be passing your information along to Hyundai to ensure they have better quality control on their reman components. If you would like to further discuss this or any other matter feel free to contact me at 815-229-0089.

Thank you,
Mike Armato
Service Manager
Hyundai on Perryville


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
MH
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MARIE H.
Rockford, IL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Very Friendly, Helpful. Had to leave the car for a couple days and was given a loaner without even having to ask for one. Just a really good experience overall.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 05/18/2015 12:46 PM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
HK
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HOLLEY K.
Rockford, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Mike and Brett were very friendly and did a great Job getting my car in and out. My car is a Sonata Limited with all the features. Mike put me in an Azera Limited while my car was being worked on. I really appreciated this. Not only did I feel like he went out of his way to provided a car of equal value to mine, it also made me think about bumping up to an Azera when I trade mine in. Brett was very friendly and pleasant too. Altogether a much better experience than my last visit. I didn't have the pleasure of working with these guys last time. Great job Brett and Mike.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 05/11/2015 09:21 AM

I would like to thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Poplar Grove, IL
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/23/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Place!
Had my oil changed and my tires rotated. Took about a half hour. They even washed the car when they were done. Only complaint was they could've dried the car, not return it to me soaking wet. And maybe vacuum out the inside, even the quick change oil places do that.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 04/28/2015 09:37 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
AB
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ALISON B.
Rockford, IL
2014 Hyundai Elantra GT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/18/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everyone is very friendly and professional
I will definitely be back and would recommend this place to anyone
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 04/21/2015 10:34 AM

Thank you for taking the time to complete our survey. We are looking forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
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