BD

BRAD DEAN

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

MA
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Marty A.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
st. charles hyundai is the best dealership that i know of that you can purchase a new or used vehicle , and get an excellent deal, or to have your current vehicles serviced .
i have came to st, charles hyundai for many years , and all of the employees are very friendly, and helpful, i am totally satisfied with st, charles hyundai. i will always come back, and definitely refer everyone that i know to st. charles huyndai .
Recommended
Employees worked with

Verified Customer
Saint Charles, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customerVerified Customer
Category: Service
Service is important
The service person was prompt and friendly. I appreciated the call regarding my concerns.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/22/2021
Service Type: Maintenance
Category: Service
Slow service
Slow service
Recommended
JOSHUA H. from St. Charles Hyundai responded on 04/30/2021 07:19 AM

Thank you for the survey glad we could speak about the issues and get them resolved. We hope to see you soon!

 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employees worked with

FW
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Franklin W.
Dardenne Prairie, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Very professional. But hard to reach by phone later in the day
Recommended

RB
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Raymond B.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Their service department personnel
Their service department personnel In the overall atmosphere of the dealership.I have recommended this dealership and Hyundai Genesis to many of my friends
Recommended
Employees worked with

CK
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Cindy K.
Wentzville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellence
When I called to make a appointment for a oil change reservations got me in the same day I called.
Brad was my service advisor, he is so polite and explains everything that they have done.
Recommended

DK
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Debra K.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people great service
Brad Dean was awesome. He listened to my concerns and started the repair process for me. I was set up in a very nicer loaner, not some small compact car. Overall, I was very pleased with my experience.
Recommended

JH
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Janet H.
Wentzville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional all around
?????? ??????
Recommended
Employees worked with

AN
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Andrew N.
Defiance, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Since 2009 all my vehicles serviced here
grest place for service
Recommended
Employees worked with

DB
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Denise B.
Weldon Spring, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service department
The service department is great. They are friendly, courteous and listen when you have a problem or question.
Recommended

JP
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Jessika P.
Saint Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
verified customerVerified Customer
Category: Service
Thank you
Thank you for reaching out, I did not think the score would personally effect Brad at work since it’s an overall “service team” so I apologize!

Minor setbacks in the past but seeing how josh and Brad have been keeping up with reviews it seems promising.
Recommended
Employees worked with

JS
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Jessica S.
O'Fallon, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/25/2021
Service Type: Repair
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/26/2021 07:39 AM

Thank you so much for the time on the phone today.  Glad we can get this problem resolved for you.  If you need anything at all please give me a call.  I apologize again for the parts delay and the fact that we had no rental.  I appreciate you taking the time to fill out the survey again with a 5 star and I will do everything I can to help you.

thank you,
Brad Dean
Service Advisor 
(636)278-9149


MS
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Maurice S.
Saint Charles, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rainy Day!!
Not sure when there was a change in the practice of picking up your vehicle up inside after being serviced; but expecting the customer to go outside in the pouring down rain and “find” their vehicle in the “large” parking lot and retrieve it, especially when it’s your wife picking the vehicle up, is extremely “POOR’ customer service!! Especially, considering that she was initially told: “oh, it should be parked out front”; but was in reality over on the side out of sight!!
Recommended
Employees worked with

DK
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Debra K.
Saint Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customerVerified Customer
Category: Service
Brad Dean
I appreciate the follow up from Brad Dean. It tells me that St. Charles Hyundai and Brad himself really care about their customers’ concerns.
Recommended

DK
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Debra K.
Saint Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customerVerified Customer
Category: Service
Brad Dean
I appreciate the follow up from Brad Dean. It tells me that St. Charles Hyundai and Brad himself really care about their customers’ concerns.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2021
Service Type: Repair
Category: Service
Friendly and courteous
This dealership’s service department is very friendly and courteous. They are prompt. Unfortunately, the software upgrade did not improve the driving experience of my car. At this point, it would be unlikely that I would purchase another Tucson, but this is no fault of the dealer. I feel this is an overall Hyundai issue that needs to be solved.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/18/2021 07:34 AM

Thank you for the survey and speaking with me on the phone.  Hope to continue having you as a valued customer and seeing you soon.  Thank you again for redoing the survey.

thanks,
Brad Dean
service advisor
(636)278-9149


DO
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Daniel O.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Genesis
Top notch service crew.
Recommended
Employees worked with

NO
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Nancy O.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and excellent service
A great service department the personal or very polite and knowledgeable.
Recommended

SH
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Sheila H.
Saint Charles, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
verified customerVerified Customer
Category: Service
St Charles Hyundai
St Charles Hyundai has done all service on our Hyundai Sonata for the past 11 years with no problems
Recommended
Employees worked with

SH
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Sheila H.
Saint Charles, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
verified customerVerified Customer
Category: Service
St Charles Hyundai
St Charles Hyundai has done all service on our Hyundai Sonata for the past 11 years with no problems
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2021
Service Type: Maintenance
Category: Service
Very good service
I have no complaint regarding service and was treated wonderfully by the service rep. I have been going to St Charles Hyundai for 11 years with no problems or complaints about the way me or my 2011 Hyundai Sonata have been treated.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/01/2021 03:01 PM

Thank you for the survey on your recent service. we hope to see you soon! 

 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employees worked with

JP
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Jessika P.
Saint Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
verified customerVerified Customer
Category: Service
Thank you
Thank you for reaching out, I did not think the score would personally effect Brad at work since it’s an overall “service team” so I apologize!

Minor setbacks in the past but seeing how josh and Brad have been keeping up with reviews it seems promising.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/26/2021
Service Type: Maintenance
Category: Service
Good
Customer service is really good, it’s the lack of minor details that are missing: stickers, reset on oil changes, taking floor mats and plastic off, etc. But there’s a lot of days where this is a great company!
Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/26/2021 08:21 AM

My name is Josh Higginbotham and i am the new service manager here at St Charles Hyundai.  I appreciate you taking the time to fill out the survey and giving me this information.  I am working on changing some small processes around here to make sure we cover a little more of the details.  I am also working on increasing the staff.  Your information helps us provide better customer experience, and that is my #1 goal.  If you could take the time to rescore the survey to a 5 star I would appreciate it.  This survey directly affects Brad and I would hate for Brad to be penalized for others mistakes. If you have any other concerns or questions, please give me a call or email.


Thank you,
Josh Higginbotham
Service Manager
direct line : (636)244-5147
email : josh.higginbotham@stcharlesauto.com

Employees worked with

Verified Customer
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service as usual
I have purchased several cars from St. Charles. The service is always exceptional and the staff is always courteous.
Recommended
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