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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

JL
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Jennifer L.
O Fallon, MO
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Unprofessional
I went in because I got a phone call that there was a recall on my car (something with the computer system) so I made an appointment for that. After my appointment, my car started shaking after I accelerated. Not long after that, I saw white smoke coming out of the back of my car. Nothing was wrong with my car before I brought it in. I immediately turned around and went back to the service department. The man I talked to (brown hair with a beard and a larger silver earring) made me feel like I was crazy. He said the problems I was describing would have nothing to do with whatever was done to my car when I was there for my appointment. I told him this has never happened to me and I wanted to get it looked at. I had to ask for a rental car (it wasn't offered to me) so I could leave my car there indefinitely. While I was waiting for my rental, another employee opened my hood and looked at my oil. He told me I had a quart too much and that was why it was smoking. It has been over a month since I have gotten an oil change. If there was too much oil placed in my car, I presume it would have started smoking immediately after my oil change in November (at another establishment). The only explanation I can think of is someone at Hyundai put oil in my car by mistake yesterday. I would appreciate if someone would have owned up to their mistake instead of speaking to me like I didn't know what I was talking about. The oil was drained back to it's correct level and my car is no longer smoking, so the problem was resolved. However, I will not be returning to Hyundai after this experience.
Not Recommended
Brad D. from St. Charles Hyundai responded on 12/31/2018 06:55 AM

We apologize for the inconvenience on your last service. We will be in touch shortly about your recent service appointment. Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
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Verified Customer
Saint Charles, MO
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
X
Failed to perform all service claimed to have been done.
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/28/2018 05:56 AM

We apologize for the air pressure not being set correctly on your last service with our dealership. We will be in touch shortly to make sure this issue is resolved. Thank you again for your business with our service department. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
MC
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Mike C.
Missouri
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor communication
Was never called to let me know car was ready. I left 2 messages, never returned. Car not fixed when I did pick up.
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/12/2018 01:48 PM

We apologize for the lack of communication on your recent service with our dealership. We will be in touch very soon and hope to see you soon for your next scheduled appointment. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
LB
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Leonard B.
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
unsatisfied with timeliness of service
my time is valuable to me.
Not Recommended
Brad D. from St. Charles Hyundai responded on 08/29/2018 05:02 AM

We apologize for your long wait on your service. We will be sure to give a better estimated time of completion on your next service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2018 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Do I need an appointment?
I had an appointment and showed up on time but there were several cars in the receiving bay, this left me confused and asking if i actually needed an appointment? I don't know if all of those cars had an appointment (which is possible) and this could have been a normal experience but I thought it was a heavy inflow of cars at the time. I have had a great experience with the Hyundai Service department, they are always great to talk to and services are completed quickly.
Not Recommended
Brad D. from St. Charles Hyundai responded on 08/06/2018 01:37 PM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine service.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
HG
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Harold G.
St. Peters, MO
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Took over a hour, given wrong paperwork twice
Not Recommended
Brad D. from St. Charles Hyundai responded on 08/06/2018 01:06 PM

We do apologize for the mix up on your paperwork when checking out for your service. we will be in touch shortly to resolve this issue. Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JR
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Joseph R.
Wentzville, MO
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Screwed up a routine oil change
I'll go somewhere else from here on out
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/06/2018 05:42 AM

We truly appologize for the trouble with your oil change. Glad we were able to get it corrected for you. I can assure you, we only use hand tools to tighten the oil pan drain plug, never an impact tool.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
PF
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Patti F.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Keystone Cops
see previous pages
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2018 01:51 PM

we do apologize for the inconvenience from our recent service. we have received our vehicle from the tow company and have began to check out the vehicle. thank you for the feedback and we will be in touch shortly.

thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
EB
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Evelyn B.
Wright City, MO
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just say hello to the customer!
SAD!!!!!! HOW EASY IS IT TO SAY HI TO THE CUSTOMER! " STRIKE TWO"
Not Recommended
Brad D. from St. Charles Hyundai responded on 05/25/2018 05:40 AM

we do apologize for any inconveniences you may have experienced at our dealership. We will be in contact for sure to resolve any issues. Thank you again!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
IF
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Ian F.
Saint Charles, MO
2017 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fixed one thing, left with another problem
Went in for oil change and tire rotation and left with a loud buzzing from AC vents.
Not Recommended
Brad D. from St. Charles Hyundai responded on 05/01/2018 01:53 PM

Thank you for taking the time to respond to our survey on your recent service with our dealership. We do apologize for the noise your hearing now we will be in contact very shortly to resolve the issue!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
See explanation
See explanation
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/10/2018 01:22 PM

We apologize for any inconveniences you may have encountered while using our service department. We will for sure be in touch with you shortly to resolve this issue. Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DS
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David S.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Communication Issues
See previous comments
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/02/2018 12:09 PM

We do apologize for the confusion on your service times for your repairs. We will definitely be in touch with you to resolve any issues that may have happen.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
DH
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David H.
O'Fallon, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
location & service
good friendly service, and willingness to please
Not Recommended
Brad D. from St. Charles Hyundai responded on 03/26/2018 05:44 AM

Thank you for the perfect five star survey on your recent visit with our dealership! Glad we can always make your time here a great experience.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
CP
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Cynthia P.
Dardenne Prairie, MO
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
OK
Nothing special
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/27/2018 05:42 AM

Thank you for the survey on your recent service trip to our dealership. Be sure to let us know how we can make your next trip to our dealership a five star experience! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Wentzville, MO
2016 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timeliness
1.5 hours for an oil change and tire rotation is not acceptable.
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/14/2018 07:50 AM

We do apologize for the longer wait time on your recent visit to our dealership, We were experiencing a high volume of cars that day but will be sure to give a better estimated time of completion on your next visit with us.

Thank you, Hyundai service.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
St. Peters, MO
2005 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
highway robbery
They always find 3 or 4 things that need to be done and your prices are ridiculously high
Not Recommended
Brad D. from St. Charles Hyundai responded on 01/13/2018 10:46 PM

Thank you for the survey on your recent trip to our dealership. We do apologize for any inconvenience that may have happen while in our dealership. We will be in contact with you shortly.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
VB
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Victoria B.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
courteous service
I have been here twice for routine maintenance since moving here and I have no complaints about my experience.
Not Recommended
Brad D. from St. Charles Hyundai responded on 01/03/2018 08:43 AM

Thank you for the perfect five star survey on your recent service with our dealership. Hope to see you soon for your next routine service with us!

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
Verified Customer
Saint Peters, MO
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
dealer good
don't buy hyundai
Not Recommended
Brad D. from St. Charles Hyundai responded on 01/03/2018 05:57 AM

Thank you for taking the time to take our survey. Your business is very important to us and i will for sure look over your recent service to be sure the correct amounts were applied. Thank you for choosing our dealership for your Hyundai needs.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
RH
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Ralph H.
Saint Charles, MO
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nt certain
no comment
Not Recommended
Brad D. from St. Charles Hyundai responded on 12/01/2017 02:19 PM

Thank you for the very positive survey. Please let us know how we can make your next trip to our dealership a five star experience.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
St. Louis, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job Team
Everyone was so nice and got the job done. Thanks for your service to my car!
Not Recommended
Brad D. from St. Charles Hyundai responded on 12/01/2017 05:45 AM

Thank you for the positive five star survey! We value your business greatly and hope to see you soon.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
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