Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
BD

BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

MA
gravatar
Marty A.
O'Fallon, MO
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
st. charles hyundai is the best dealership that i know of that you can purchase a new or used vehicle , and get an excellent deal, or to have your current vehicles serviced .
i have came to st, charles hyundai for many years , and all of the employees are very friendly, and helpful, i am totally satisfied with st, charles hyundai. i will always come back, and definitely refer everyone that i know to st. charles huyndai .
Recommended
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customer Verified Customer
Category: Service
Service is important
The service person was prompt and friendly. I appreciated the call regarding my concerns.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/22/2021
Service Type: Maintenance
Category: Service
Slow service
Slow service
Recommended
JOSHUA H. from St. Charles Hyundai responded on 04/30/2021 07:19 AM

Thank you for the survey glad we could speak about the issues and get them resolved. We hope to see you soon!

 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employees worked with
BD
BRAD DEAN
FW
gravatar
Franklin W.
Dardenne Prairie, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Very professional. But hard to reach by phone later in the day
Recommended
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
RB
gravatar
Raymond B.
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Their service department personnel
Their service department personnel In the overall atmosphere of the dealership.I have recommended this dealership and Hyundai Genesis to many of my friends
Recommended
Employees worked with
BD
BRAD DEAN
CK
gravatar
Cindy K.
Wentzville, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellence
When I called to make a appointment for a oil change reservations got me in the same day I called.
Brad was my service advisor, he is so polite and explains everything that they have done.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
DK
gravatar
Debra K.
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great people great service
Brad Dean was awesome. He listened to my concerns and started the repair process for me. I was set up in a very nicer loaner, not some small compact car. Overall, I was very pleased with my experience.
Recommended
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
JH
gravatar
Janet H.
Wentzville, MO
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional all around
?????? ??????
Recommended
Employees worked with
BD
BRAD DEAN
AN
gravatar
Andrew N.
Defiance, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Since 2009 all my vehicles serviced here
grest place for service
Recommended
Employees worked with
BD
BRAD DEAN
DB
gravatar
Denise B.
Weldon Spring, MO
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service department
The service department is great. They are friendly, courteous and listen when you have a problem or question.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
JP
gravatar
Jessika P.
Saint Peters, MO
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
verified customer Verified Customer
Category: Service
Thank you
Thank you for reaching out, I did not think the score would personally effect Brad at work since it’s an overall “service team” so I apologize!

Minor setbacks in the past but seeing how josh and Brad have been keeping up with reviews it seems promising.
Recommended
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
JS
gravatar
Jessica S.
O'Fallon, MO
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/25/2021
Service Type: Repair
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/26/2021 07:39 AM

Thank you so much for the time on the phone today.  Glad we can get this problem resolved for you.  If you need anything at all please give me a call.  I apologize again for the parts delay and the fact that we had no rental.  I appreciate you taking the time to fill out the survey again with a 5 star and I will do everything I can to help you.

thank you,
Brad Dean
Service Advisor 
(636)278-9149

Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
MS
gravatar
Maurice S.
Saint Charles, MO
2011 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Rainy Day!!
Not sure when there was a change in the practice of picking up your vehicle up inside after being serviced; but expecting the customer to go outside in the pouring down rain and “find” their vehicle in the “large” parking lot and retrieve it, especially when it’s your wife picking the vehicle up, is extremely “POOR’ customer service!! Especially, considering that she was initially told: “oh, it should be parked out front”; but was in reality over on the side out of sight!!
Recommended
Employees worked with
BD
BRAD DEAN
DK
gravatar
Debra K.
Saint Peters, MO
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customer Verified Customer
Category: Service
Brad Dean
I appreciate the follow up from Brad Dean. It tells me that St. Charles Hyundai and Brad himself really care about their customers’ concerns.
Recommended
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
DK
gravatar
Debra K.
Saint Peters, MO
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customer Verified Customer
Category: Service
Brad Dean
I appreciate the follow up from Brad Dean. It tells me that St. Charles Hyundai and Brad himself really care about their customers’ concerns.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2021
Service Type: Repair
Category: Service
Friendly and courteous
This dealership’s service department is very friendly and courteous. They are prompt. Unfortunately, the software upgrade did not improve the driving experience of my car. At this point, it would be unlikely that I would purchase another Tucson, but this is no fault of the dealer. I feel this is an overall Hyundai issue that needs to be solved.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/18/2021 07:34 AM

Thank you for the survey and speaking with me on the phone.  Hope to continue having you as a valued customer and seeing you soon.  Thank you again for redoing the survey.

thanks,
Brad Dean
service advisor
(636)278-9149

Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
DO
gravatar
Daniel O.
O Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Genesis
Top notch service crew.
Recommended
Employees worked with
BD
BRAD DEAN
NO
gravatar
Nancy O.
O Fallon, MO
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and excellent service
A great service department the personal or very polite and knowledgeable.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
SH
gravatar
Sheila H.
Saint Charles, MO
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
verified customer Verified Customer
Category: Service
St Charles Hyundai
St Charles Hyundai has done all service on our Hyundai Sonata for the past 11 years with no problems
Recommended
Employees worked with
BD
BRAD DEAN
SH
gravatar
Sheila H.
Saint Charles, MO
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
verified customer Verified Customer
Category: Service
St Charles Hyundai
St Charles Hyundai has done all service on our Hyundai Sonata for the past 11 years with no problems
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2021
Service Type: Maintenance
Category: Service
Very good service
I have no complaint regarding service and was treated wonderfully by the service rep. I have been going to St Charles Hyundai for 11 years with no problems or complaints about the way me or my 2011 Hyundai Sonata have been treated.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/01/2021 03:01 PM

Thank you for the survey on your recent service. we hope to see you soon! 

 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employees worked with
BD
BRAD DEAN
JP
gravatar
Jessika P.
Saint Peters, MO
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
verified customer Verified Customer
Category: Service
Thank you
Thank you for reaching out, I did not think the score would personally effect Brad at work since it’s an overall “service team” so I apologize!

Minor setbacks in the past but seeing how josh and Brad have been keeping up with reviews it seems promising.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/26/2021
Service Type: Maintenance
Category: Service
Good
Customer service is really good, it’s the lack of minor details that are missing: stickers, reset on oil changes, taking floor mats and plastic off, etc. But there’s a lot of days where this is a great company!
Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/26/2021 08:21 AM

My name is Josh Higginbotham and i am the new service manager here at St Charles Hyundai.  I appreciate you taking the time to fill out the survey and giving me this information.  I am working on changing some small processes around here to make sure we cover a little more of the details.  I am also working on increasing the staff.  Your information helps us provide better customer experience, and that is my #1 goal.  If you could take the time to rescore the survey to a 5 star I would appreciate it.  This survey directly affects Brad and I would hate for Brad to be penalized for others mistakes. If you have any other concerns or questions, please give me a call or email.


Thank you,
Josh Higginbotham
Service Manager
direct line : (636)244-5147
email : josh.higginbotham@stcharlesauto.com

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
Verified Customer
O Fallon, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service as usual
I have purchased several cars from St. Charles. The service is always exceptional and the staff is always courteous.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.