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SureCritic / Hyundai Dealer / AutoNation Hyundai Mall of Georgia / BENIEL PETIT
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BENIEL PETIT

AutoNation Hyundai Mall of Georgia
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(108 reviews)
59

Reviews of BENIEL PETIT

Verified Customer
Lawrenceville, GA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Repair for recall
I bought my Tucson nine years ago from this dealership and have been very happy with my vehicle and the service they have provided.
Always prompt and courteous with appointments.
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 11/22/2021 01:11 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
JH
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James H.
Hoschton, GA
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service Department
In always comes down to people and customer service. Ben my service advisor was knowledgeable, professional and competent. The clockspring on my vehicle was repaired without a hitch. I would recommend this service department. The dealership itself understands how important customer service is and it shows.
Thanks Ben.
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 11/04/2021 03:17 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
Verified Customer
Sugar Hill, GA
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
10
Category: Service
Fix brakes and check headlights system
The work was completed as promised in the time they said it would be.
They even gave me a ride home because it was an over night job and offered to pick me up in the morning
Employees worked with
BP
BENIEL PETIT
Verified Customer
Buford, GA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great service department!
All the service techs here are friendly and helpful! I always bring my Hyundai here for authorized service and parts.
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 08/25/2021 06:22 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
SR
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Sukina R.
Lilburn, GA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Schedule services
Mr Ben P. My service consultant, great Guy all around, knowledgeable with my 2021 warranty and care of My Automobile, Appreciate Him..
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 08/24/2021 05:23 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
Verified Customer
Buford, GA
2013 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
verified customerVerified Customer
10
Category: Service
Your service Team was excellent
Our last service for an oil change and Rear brakes was not necessarily the best experience but it was not from a lack of effort from the Service Team. It was too many vehicles and not enough staffing in my opinion. I had to wait a while because the service advisors had far to many cars than people to right them up. Once I was able to get in I was treated with great respect and they took their time with answering my questions like I'm sure they did with everyone in front of me. I know they felt rushed but that did not change their professionalism. I give all the credit to Amy and Ben as they were overwhelmed but still took great care of me.. My suggestion is to add a person or two so someone can answer the phones so people can make appointments and also get a status update. This is not an employee issue as you have great ones. This is a lack of staffing and that should be addressed.
Employees worked with
BP
BENIEL PETIT
DJ
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Damon J.
Buford, GA
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Customer Service
The service advisor BEN PETIT was professional, knowledgeable, friendly and overall exceptional.
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 08/13/2021 11:55 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
YL
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Young L.
Lawrenceville, GA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service.
Super Job. Good Service.
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 07/31/2021 05:13 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
TH
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Tenesha H.
Gainesville, GA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient and Professional Service
I am always extremely pleased and beyond happy when my vehicle is serviced by AutoNation. The service is always efficient and the interactions with staff are always professional. The communication with the service team exceeds anything I could hope for. I am always well informed of what is going on with my vehicle and what needs to be done to keep my vehicle in the best condition. I’m very thankful to be part of the AutoNation family.
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 07/08/2021 11:04 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
SH
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Stephen H.
Cleveland, GA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great!
Never had a bad experience. Nick, Justin, and Ben always take care of me!
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 07/06/2021 07:30 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
JS
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Joseph S.
Lawrenceville, GA
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Service personnel always top notch, get me in and out quickly.
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 07/01/2021 01:30 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
WW
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William W.
Buford, GA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dependable service
Just in for an oil change and 10,000 mile check up - Staff is always great.
The service is great. It took a bit longer than the estimated time but it was a really busy day that morning.
Not a problem at all.
Auto Nation Hyundai Mall of Georgia is still the best experience we have ever had with a dealership.
We currently lease 2 Kona's and when the leases are up will probably lease two new ones!
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 06/08/2021 01:30 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with
BP
BENIEL PETIT
Verified Customer
Lawrenceville, GA
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service advisor
The service advisors timely review your vehicle history so you get the best maintenance for your vehicle. We have been doing business here for many years.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 06/08/2021 04:54 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with
BP
BENIEL PETIT
ST
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Stephen T.
Woodstock, GA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best place to take a Hyundai for service
Work completed in reasonable time, competitive rates. Can be difficult to set an actual appointment date but should get easier as pandemic staffing shortages end.
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 05/25/2021 05:16 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you. 

Employees worked with
BP
BENIEL PETIT
DP
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Deborah P.
Buford, GA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
They treat you like family
The customer service, and service techs were always professional.
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 05/22/2021 08:54 AM

THANK YOU SO MUCH FOR TAKING THE TIME TO RESPOND TO THE SURVEY. HAVE A GREAT WEEKEND

Employees worked with
BP
BENIEL PETIT
DS
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Debra S.
Flowery Branch, GA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personal service
My service writer Ben is great to work with. He gets me in and out and tells me what I need to have done and why!
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 05/22/2021 05:58 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you. 

Employees worked with
BP
BENIEL PETIT
LM
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Leonard R M.
Buford, GA
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Ben was very communicative during my service visit.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/13/2021 08:52 AM

Thank you so much for your awesome feed back. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with
BP
BENIEL PETIT
SA
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Sayedeh A.
Clarkston, GA
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customerVerified Customer
Category: Service
Great job
After giving my bad review I went back to the dealership and they fix everything and gave me some of my money back and supervisor was very understanding and helpful
Recommended
Employees worked with
BP
BENIEL PETIT
JL
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Javier L.
Lawrenceville, GA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Special service
You have a special service.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/03/2021 08:01 AM

Thank you so much for your awesome feed back. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with
BP
BENIEL PETIT
EZ
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Eduard Z.
Buford, GA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
DOOD JOB
VERY GOOD
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/08/2021 04:08 AM

Thank you so much for your awesome feed back. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with
BP
BENIEL PETIT
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