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SureCritic / Hyundai Dealer / AutoNation Hyundai Mall of Georgia / BENIEL PETIT
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BENIEL PETIT

AutoNation Hyundai Mall of Georgia
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(108 reviews)
59

Reviews of BENIEL PETIT

DW
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David W.
Braselton, GA
2015 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/16/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Worst dealership I’ve ever dealt with.
I won’t be back
JUSTIN M B. from AutoNation Hyundai Mall of Georgia responded on 10/19/2021 09:59 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you. 

Employees worked with
BP
BENIEL PETIT
SA
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Sayedeh A.
Clarkston, GA
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customer Verified Customer
Category: Service
Great job
After giving my bad review I went back to the dealership and they fix everything and gave me some of my money back and supervisor was very understanding and helpful
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/05/2021
Service Type: Maintenance
Category: Service
Not good
They didn't do anythingI asked them to do. They charged me for service I don't want don't and they didn't fix the problemI came in for
Not Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 05/06/2021 07:41 AM

THANK YOU FOR TAKING THE TIME TO SPEAK WITH ME. IT WAS A PLEASURE 

Employees worked with
BP
BENIEL PETIT
Verified Customer
Lawrenceville, GA
2015 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Bad service.
Making up things that where wrong with my car.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/04/2020 05:18 AM

Thank you for taking the time to do our survey and giving us your feedback. I will have a representative from Auto Nation Hyundai reach out to you to see how we can better serve you.

Employees worked with
BP
BENIEL PETIT
Verified Customer
Buford, GA
2013 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
verified customer Verified Customer
10
Category: Service
Your service Team was excellent
Our last service for an oil change and Rear brakes was not necessarily the best experience but it was not from a lack of effort from the Service Team. It was too many vehicles and not enough staffing in my opinion. I had to wait a while because the service advisors had far to many cars than people to right them up. Once I was able to get in I was treated with great respect and they took their time with answering my questions like I'm sure they did with everyone in front of me. I know they felt rushed but that did not change their professionalism. I give all the credit to Amy and Ben as they were overwhelmed but still took great care of me.. My suggestion is to add a person or two so someone can answer the phones so people can make appointments and also get a status update. This is not an employee issue as you have great ones. This is a lack of staffing and that should be addressed.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/14/2021
Service Type: Repair
3
Category: Service
Poor service
This dealership used to be fantastic. The service department is over worked and understaffed. I had to schedule an oil change 2.5 weeks out for a Saturday 10:30 am appointment and check Rear brakes. They didn't get the work done nor called and when I tried calling I spent 20 minutes and nobody ever picked up.
JUSTIN M B. from AutoNation Hyundai Mall of Georgia responded on 08/18/2021 05:42 AM

Thank you for you feedback a member of our customer care team will be reaching out

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 08/20/2021 02:18 PM

THANK YOU FOR TAKING THE TIME TO SPEAK WITH US, GREATLY APPRECIATED 

Employees worked with
BP
BENIEL PETIT
JN
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Jonathan N.
Lawrenceville, GA
2016 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/20/2021
Service Type: Maintenance
Category: Service
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 03/20/2021 01:28 PM

THANK YOU FOR TAKING THE TIME TO SPEAK WITH ME

Employees worked with
BP
BENIEL PETIT
Verified Customer
Atlanta, GA
2016 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not a good outcome this time around.
Most of the time I had a good experience at AutoNation but this time was different. One of the things I asked to be done didn't appear to be done because there's still an issue. Also, I tried following up with the service advisor as advised but that did not turn out good and it was very dismissive. I had to set another appointment to come back again. Scheduling times are so far out now.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/08/2021 06:31 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you.

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 03/19/2021 10:56 AM

THANK YOU FOR TAKING THE TIME TO SPEAK WITH ME. 

Employees worked with
BP
BENIEL PETIT
Verified Customer
Sugar Hill, GA
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customer Verified Customer
10
Category: Service
Fix brakes and check headlights system
The work was completed as promised in the time they said it would be.
They even gave me a ride home because it was an over night job and offered to pick me up in the morning
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2021
Service Type: Maintenance
7
Category: Service
Break and electric problem
I believe both problems were solved. Time will tell
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 10/01/2021 08:13 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you. 

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 10/01/2021 09:33 AM

THANK YOU FOR TAKING THE TIME TO SPEAK WITH ME, IT WAS A PLEASURE. 

Employees worked with
BP
BENIEL PETIT
Verified Customer
Lawrenceville, GA
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai mall of Georgia
Wish they would have gotten right the first time.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/12/2019 04:04 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.  

Employees worked with
BP
BENIEL PETIT
GC
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Gabriella C.
Lawrenceville, GA
2020 Hyundai Ioniq Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Service was satisfactory!
I was satisfied with the service at Auto Mall of GA. I will be returning for my next service.
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 02/26/2022 04:39 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
CH
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Clarice H.
Bethlehem, GA
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service Department!!
Always good Service at this Dealership, i will be back!!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/06/2020 07:35 AM

I would like to thank you for filling out the survey and awarding us 4 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
DC
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Darrin C.
Gainesville, GA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Covid-19
Due to the Covid-19 pandemic taking place in the world it would have been great to see EVERY worker taking it a lot more serious!! NO ONE had on a mask, face shield, gloves NOTHING. The service department had no type of protection from breathing or transferring anything from one person to another, even a plastic shield is put up in grocery stores for cashiers.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/29/2020 08:42 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
VG
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Vicky G.
Snellville, GA
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recent CPO buy
Thanks to sales rep. Overall good experience.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/30/2020 07:28 AM

I would like to thank you for filling out the survey and awarding us 4 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 

Employees worked with
BP
BENIEL PETIT
RS
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Russ S.
Hoschton, GA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hi
Hi
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/10/2020 05:04 AM

I would like to thank you for filling out the survey and awarding us 4 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 

Employees worked with
BP
BENIEL PETIT
RS
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Rebecca S.
Suwanee, GA
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
!
This is a stupid sSurvey if I don’t want to make a comment I shouldn’t have to
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/07/2020 04:15 AM

Thank you for your feedback. I will be reaching out to you to make sure you get that windshield washer fluid.I would like to thank you for filling out the survey and awarding us 4 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 

Employees worked with
BP
BENIEL PETIT
PM
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Paul M.
Buford, GA
2016 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Prices need review.
The rating would be 5s all across if you checked your prices.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 12/10/2019 11:59 AM

 I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
Verified Customer
Flowery Branch, GA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick oil change
Been using this dealership for 12 years now. They have been very good to me.
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 04/05/2022 05:04 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with
BP
BENIEL PETIT
TC
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Thomas C.
Dacula, GA
2021 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
sevice
Fast & friendly
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 02/11/2022 11:08 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
Verified Customer
Buford, GA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good experience for a recall service
I needed a part replaced for a recall, but they also did a multi-point inspection. Extra service is always appreciated.
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 02/04/2022 03:35 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
Verified Customer
Gainesville, GA
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome
They are very nice and welcoming to everyone. Always looking out for the people
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 01/13/2022 12:04 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
Verified Customer
Gainesville, GA
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Nice people
The people here are friendly and good at looking out for you
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 12/27/2021 05:10 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
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