Business Solutions
SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

SC
gravatar
Shrijit C.
Little Elm, TX
2021 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/30/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Meh at best
The time to return the vehicle was fast but the service person didn't pay much attention to my concerns. I had reported an issue with the wind noise in my 2021 Santa Fe and the staff passed it by saying it is just the shape of the RVMs. I pressed to the staff that one of the window rubber seems to be loose, please check that if it is the cause and he said he will do it.
Later when I asked at the time of delivery if that has been looked at, he brushed it off saying that he will check it next time since this service was scheduled for just routine maintenance. It was simply the case he had forgotten about it. My concern is what if it was a more serious issue? Will he do the same then as well? And mind you this was not one of the complimentary services offered by Hyundai, I had paid the dealership for this.
DYLAN H. from Eckert Hyundai responded on 11/30/2021 04:52 AM

Thank you for the feedback.  We will be contacting you soon to discuss this matter.

Employees worked with
BP
BILLY POPE
RS
gravatar
Rajiv S.
Roanoke, TX
2017 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
ok
ok
DYLAN H. from Eckert Hyundai responded on 11/15/2021 05:44 AM

Mr Shah,  I am sorry to see you did not feel you received good service while here.  I will be reaching out soon.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
MS
gravatar
Mark S.
Denton, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Shark fin issue
Their friendly service department exceeded my expectation.
DYLAN H. from Eckert Hyundai responded on 11/11/2021 07:41 AM

Thank you for the 5 star review.  We are always willing to wash and vacum your vehicle upon request as it does add time to your visit.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
LS
gravatar
Lloyd S.
Grapevine, TX
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Easy, convenient and kept me informed!
Professional, polite and competent. Easy getting in and on time. Very helpful staff and kept me informed about condition of my car.
DYLAN H. from Eckert Hyundai responded on 11/04/2021 06:08 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
Verified Customer
Argyle, TX
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customer Verified Customer
10
Category: Service
Eckert
The Eckert Dealership is great. The process they have to follow presented to them by Hyundai for my particular issue is not great.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/02/2021
Service Type: Repair
5
Category: Service
Owner is great, service and Hyundai, not so much
Original owner of a vehicle. At 50k miles started burning oil at an extreme rate, the process to prove that is insane, and they make you pay to check it. After coming back every 1k miles for months, they do some kind of cleaning, and tell you to come back every 1k miles again. It needs a new engine, and they will do anything they can to not put one in. Even with perfect service records, and being almost out of oil every 1k miles. If it were not for the owner, I would never consider a Hyundai vehicle again.
DYLAN H. from Eckert Hyundai responded on 11/03/2021 05:31 AM

I am sorry to hear your most recent visit was not exceptional.  I will be contacting you soon to discuss this matter.

Employees worked with
BP
BILLY POPE
SS
gravatar
Steven S.
Corinth, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
great service and personel
Our motor went out after 70K miles on it, thought that was unusual but Eckert Hyundai rebuilt the motor and had us back on the road. Due to the pandemic the parts took a while to get to the facility but Eckert Hyundai provided us with a brand new loaner car every 30 days which was great, we thought they can take as long as they want to finish our car. Great job Eckert, our car is running great now, thanks for the great service.
DYLAN H. from Eckert Hyundai responded on 11/01/2021 07:09 AM

Thank you for the 5 star review.  We look forward to seeing you again.  We can always wash your car upon request any time you are here.

Employees worked with
BP
BILLY POPE
KG
gravatar
Karen G.
Sanger, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great service & atmosphere
I had 3 recalls on my 2012 Hyundai Sonata. This dealership made it easy for me to schedule an appointment & it was a much more pleasant & easier process then I was expecting.
DYLAN H. from Eckert Hyundai responded on 10/18/2021 04:01 PM

Thank you the 5 star review.

Employees worked with
BP
BILLY POPE
Verified Customer
Aubrey, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Thanks for the quick work
Warranty and recall work done same day while I waited.
DYLAN H. from Eckert Hyundai responded on 09/27/2021 05:30 AM

Thank you for the 5 star review. 

Employees worked with
BP
BILLY POPE
VH
gravatar
Vicky H.
Lake Dallas, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
people
The customer service I have received through the years has been above average and especially with two people. Billy Pope, whenever I need some thing done he will call the place where I have my warranty to see if that problem is covered and is always cheerful and helpful and treats me with respect. What can I say about KESA, she is always there for me and so darn helpful she goes above and beyond for me. It is customer service of these two people that keeps me coming back plus the repair work.
DYLAN H. from Eckert Hyundai responded on 09/24/2021 05:48 AM

Thank you so very much for the kind words.

Employees worked with
BP
BILLY POPE
ET
gravatar
Edward T.
Flower Mound, TX
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Second visit for service. My first impressions were confirmed
Was greeted by name. Friendly, efficient service tech. Knew exactly what was needed. Updated me on progress periodically while I waited. Customer lounge had WiFi, ample workspace, beverages, snacks and plenty of seating. Washed my car when work was completed. Only thing missing was fresh baked cookies to go with the coffee :-)
The service department is crucial to the success and growth of any dealership. Dylan Hulme and his team are certainly doing their part to ensure Eckert Hyundai success.
DYLAN H. from Eckert Hyundai responded on 09/22/2021 05:38 AM

Thank you for the 5 star review, and even more so for the kind words.  We try hard to make evey visit a pleasant one.  I am very glad to know we have met or exceded your expectations.  Look forward to seeing you again soon.

Employees worked with
BP
BILLY POPE
Verified Customer
Flower Mound, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
The personal service goes smoothly.
Work done as planned and no issues with warrenty.
DYLAN H. from Eckert Hyundai responded on 09/22/2021 05:40 AM

Thank you for the kind words and the 5 star review.  We are proud to have Billy on our staff and glad he has exceeeded your expectations.

Employees worked with
BP
BILLY POPE
LC
gravatar
Lawry C.
Denton, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service!
Everything went as planned. In and out in 45 minutes.
DYLAN H. from Eckert Hyundai responded on 09/20/2021 02:51 PM

Thank you for the 5 star review.  We look forward to seeing you again soon.

Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
Verified Customer
Denton, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
Exceptional personnel from Service ManGer all the way through to Cashier.
Superb service job - oil, filters, repair wind noise. Accomplished quickly and efficiently.
DYLAN H. from Eckert Hyundai responded on 09/20/2021 06:08 AM

Thank you for the 5 star review, and the kind words.  We look forward to seing you again soon.

Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
CW
gravatar
Chi W.
Little Elm, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Quick and friendly service
My palisade got AC problem and i was looking for a trustable Hyundai dealer. I had a bad experience with Huffine Hyundai and would not recommend to go back there again. At first, I was a little skeptical because I had to wait a week for my Eckert appointment. On that day, I did not dropped off my car at Eckert till the afternoon. I expect they would not have time to look at it till tomorrow but they get my car fixed in the same day. The service advisor Billy Pope was friendly and called me at 5 pm as promised. The AC service was done perfectly and i would highly recommend to check out Eckert Hyundai.
DYLAN H. from Eckert Hyundai responded on 09/16/2021 06:38 AM

Thank you for the 5 star review.  We are glad to know we exceeded your expectaions.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Argyle, TX
2014 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Incompetent
Scheduled for recall in advance (oil change while there for recall); 2 hours later, I was told they did not have the recall part.
DYLAN H. from Eckert Hyundai responded on 09/03/2021 08:28 PM

We appoligise that your service visit was not excellent.  As discussed while you were here I would like to make this up to you if possible.   We take pride in our work and try very hard to make every guest visit as good as can be,  however we are human and mistakes can be made.

Employees worked with
BP
BILLY POPE
MR
gravatar
Max R.
Denton, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Eckhart service is stress free
Hyundai stands behind their product and Eckhart was stress free when dealing with repairs.
DYLAN H. from Eckert Hyundai responded on 08/27/2021 06:47 AM

Thank you for the 5 star review and the positve feedback.  We look forward to seeing you again.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
RF
gravatar
Ramey F.
Lake Dallas, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fantastic and above my expectations!
The Hyundai dealership surprised me with how quickly they were able to identify the problem and solve it. Customer service was great. Overall, I had a great experience.
DYLAN H. from Eckert Hyundai responded on 08/21/2021 06:17 AM

Thank you for the 5 star review.  We are so very glad to have been able to find and correct the issue with your car.  HAve a great day.  we hope to see you again when your car needs additional service.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Little Elm, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change and inspection service
Always professional and efficient.
DYLAN H. from Eckert Hyundai responded on 08/20/2021 07:17 AM

Thank you for the 5 star review and for the kind words. 

Employees worked with
BP
BILLY POPE
CJ
gravatar
Carolyn J.
Lewisville, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly service.
Always provide friendly service.
DYLAN H. from Eckert Hyundai responded on 08/20/2021 07:14 AM

Thank you for the 5 star review.  As always it our pleasure to serve you.

Employees worked with
BP
BILLY POPE
JC
gravatar
Joe C.
Denton, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
I can't think of a thing that the service department could have done better! Personnel were very helpful and courteous.
DYLAN H. from Eckert Hyundai responded on 08/13/2021 05:55 AM

Thank you for the 5 star review and the positive feedback.  We are always happy to serve your needs.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.