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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD THOMASON
BT

BRAD THOMASON

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74

Reviews of BRAD THOMASON

TS
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Thomas S.
Saint Peters, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Results oriented.
Our recall was completed. Minimal downtime. Car cleaned as well.
Recommended
Brad D. from St. Charles Hyundai responded on 08/01/2016 02:59 PM

thank you for your recent vist with us, we apperciate being your go to hyundai dealer.  

thank you!

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
CK
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Cindy K.
Saint Peters, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly
I am happy with the dealership
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 08/01/2016 07:35 AM

Thank you very much for the 5 star review! We appreciate your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
DD
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DAVID D.
2015 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/22/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Held for insurance payment
I was kept in parking lot after repair because they needed payment received from this insurance company. It would of been nice to have my contact info vertified for accurancy while I went on my way and continued to contact insurance company that repair done and needs paid.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 08/02/2016 06:17 AM

We appoligize for the delay while we worked to make arrangements for the repairs to your vehicle to be paid. If you have an issue like this in the future be sure to let us know ahead of time so we can have payment arranged before you arrive at the dealership. Thank you for your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RZ
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RAYMOND Z.
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Competent & friendly service
-
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 07/20/2016 11:02 AM

Thank you for the 5 star review! It's our pleasure to provide you with excellent service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Service with respect!
Even without an appointment, they provided quick service and made sure I made it to work on time.
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 07/18/2016 05:45 AM

Thank you for the 5 star review! It's our pleasure to provide you with a quick service visit for your routine maintenance! We appreciate your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
MM
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Margaret M.
Saint Charles, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always on time,helpful and polite
I have gone here for 6 years with no problems and excellent service
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 07/18/2016 05:45 AM

Thank you very much for the great review! We thank you for your business, and we look forward to seeing you, for your next scheduled service visit!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and fast!
Love that you never need to make an appointment. They always get you in and out quickly and service techs have excellent customer service skills!
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 07/18/2016 05:45 AM

Thank you for the 5 star review! We thank you for your business, and we look forward to seeing you, at your next scheduled service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
BW
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Byron W.
Florissant, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Mechanics are very trained to get it right the first time
The staff and the mechanics treat you like family, they want to get it right the first time
Recommended
Brad D. from St. Charles Hyundai responded on 07/15/2016 11:38 AM

thank you for the positive 5 star review. glad we can always keep your vehicle in good shape and keep you happy. we look forward to your next visit.
thank you

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
BB
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Beth B.
Saint Charles, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always professional and friendly.
Our fourth Hyundai we have purchased, great automobile, great service.
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 07/13/2016 07:39 AM

Thank you for the 5 star review. It's our pleasure to make your service experience and enjoyable time. We thank you for your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
JB
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John B.
O Fallon, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is get but sales is lacking
I have had nothing but great service when dealing with the service department. If I would have had the same from the sales department I would have bought the Santa fe there
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 07/13/2016 07:39 AM

Thank you for the wonderful review. We thank you for your business, and look forward to seeing you at your next scheduled service visit!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
MG
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Michael G.
O Fallon, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Fantastic Service
Always friendly and informative. Never pushy!!!
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 07/13/2016 07:39 AM

Thank you for the 5 star review. Your business is greatly appreciated, and we look forward to seeing you, for your next scheduled service visit!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
JS
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James S.
Saint Peters, MO
2009 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/12/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very thorough in completing needed work
appreciate multi-point inspection to detect or possibly prevent problems
Recommended
Brad D. from St. Charles Hyundai responded on 07/13/2016 03:13 PM

thank you for the positive review. we look forward to your next visit.
thank you

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KG
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Kenneth G.
O Fallon, MO
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consistent quality work
Excellent service each time. Prices that are affordable. I would return had I not leased a new car front a sister Nissan dealer across the parking lot.
Recommended
Brad D. from St. Charles Hyundai responded on 07/13/2016 03:13 PM

thank you for the positive 5 star review. we appreciate your business with both our dealerships.
thank you

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
O Fallon, MO
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great customer service
The guys in the automotive department are always friendly and knowledgeable
Recommended
Brad D. from St. Charles Hyundai responded on 07/12/2016 06:26 AM

thank you for the positive 5 star review. we appreciate all your business with us. hope to see you soon again.
thank you

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
FW
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FLORENCE W.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service. Thank you!
I always come back to the Hyundai garage to service my car. They are great!!!
Recommended
Brad D. from St. Charles Hyundai responded on 07/12/2016 06:27 AM

thank you for the positive 5 star review. hope to see you soon.

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Oil change
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 07/06/2016 08:24 AM

Thank you for the great review! We appreciate your business, and it's our pleasure to provide you with great service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
JY
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Joann Y.
Elsberry, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Get you in quick and get you out quick.
Recommended
Brad D. from St. Charles Hyundai responded on 07/06/2016 01:37 PM

thank you for the positive 5 star review. we appreciate all the business, thank you.

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
LS
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Lois S.
Saint Charles, MO
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change
good
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 06/29/2016 02:49 PM

Thank you for the great review! We greatly appreciate your business, and look forward to seeing you at your next scheduled
service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
JL
gravatar
Jason L.
Dardenne Prairie, MO
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
verified customer Verified Customer
Category: Service
Issue Resolution
After initial overcharge issue the Service Manager called me personally to resolve the issue and discuss steps to improve the process in future. Follow up was much appreciated and I am confident improvements will be made to enhance service in the future.
Recommended
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
BB
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Brenda B.
Lake Saint Louis, MO
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
Service department one of the best!!
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 06/28/2016 05:48 AM

Thank for the 5 star review. We thank you for your business and look forward to seeing you at your next scheduled service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
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