Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD THOMASON
BT

BRAD THOMASON

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74

Reviews of BRAD THOMASON

Verified Customer
Saint Peters, MO
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
easy to schedule appointment. Proximity to my residence
probably
Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2016 10:01 AM

thank you for the positive review, hope to see you soon for next scheduled maintenance.

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
They're always very quick with any service work I've had done, Chris is always great help with my car and getting all my maintenance and repairs handled.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/27/2016 08:21 AM

Thank you for the positive review. Your business is appericated.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
BT
BRAD THOMASON
gravatar
Verified Customer
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!!
Everyone is super friendly and helpful with no pressure. I feel very confident when I bring my vehicle in for service.
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 06/28/2016 05:48 AM

Thank you for the 5 star review! It's our pleasure to provide you fast and friendly service. We appreciate your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
LS
gravatar
Lynn S.
Saint Louis, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Lynn Saretsky
Didn't was my car
Recommended
Brad D. from St. Charles Hyundai responded on 06/28/2016 05:49 AM

sorry for the mix up on the car wash, i will make sure it doesn't happen again. hope to see you soon for the next scheduled maintenance
thank you

Employees worked with
BT
BRAD THOMASON
CT
gravatar
Cynthia T.
Saint Peters, MO
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly
Definitely
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 06/28/2016 05:49 AM

Thank you for the great review! We thank you for your business,and look forward to seeing you at your next scheduled service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
RL
gravatar
Rebecca L.
Saint Peters, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Employees
5 stars
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 06/28/2016 05:49 AM

Thank you for the 5 star review! It's our pleasure to provide you with great service! We look forward to seeing you,for your next scheduled service.

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
JL
gravatar
Jason L.
Dardenne Prairie, MO
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
verified customer Verified Customer
Category: Service
Issue Resolution
After initial overcharge issue the Service Manager called me personally to resolve the issue and discuss steps to improve the process in future. Follow up was much appreciated and I am confident improvements will be made to enhance service in the future.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/22/2016
Service Type: Maintenance
Category: Service
Overcharged
We were overcharged for service. Had coupon that was not applied even after my son specifically asked if it was. Had to go back next day once I discovered issue. Service rep agreed that coupon was not applied in any way. He explained to my son that since this was paid via credit card that a refund may not be possible but service credit could be given. I then had to get involved and explain to him that if he could charge my card he could refund it as well and service credit was unacceptable. He got very defensive and led us back to the cashier to see if refund was possible. Cashier in office also seemed confused as to if refund could be made, after discussion finally it was decided they would refund difference. Service Tech should have put my son at ease and quickly own up to mistake made and let him know he would take care of it. Should of asked cashier privately if there was any issue with refund before telling us service credit might have to be given. Training issue in regards to refunds or dealer strategy to steer customers to service credit (Not really sure but it was pretty clear nobody wanted to issue a refund). Ridiculous
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 06/28/2016 05:46 AM

We apologize for missing your coupon and the confusion in making your refund. Thanks for talking with us about your experience. The situation could have been handled better and will be in the future. Thank You for rescoring.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JK
gravatar
Jessica K.
Saint Peters, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very satisfied
They met and exceeded all of my expectations
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 06/22/2016 06:02 AM

Thank you for the great review! It's our pleasure to provide you with a quick and easy service experience. We appreciate your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
MM
gravatar
Michael M.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellant Service
Service was fast, Brad did an excellent job.
Recommended
Brad D. from St. Charles Hyundai responded on 06/21/2016 06:05 AM

thank you for the positive 5 star review, let me know if i can help ever!  thank you

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RM
gravatar
Ronald M.
Saint Peters, MO
2010 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
.
Recommended
Brad D. from St. Charles Hyundai responded on 06/21/2016 06:05 AM

thank you for the great review, hope to see you soon for continued maintenance. thank you

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JE
gravatar
Johnnie E.
Saint Charles, MO
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
the waiting room has great free coffee and a great vending machines, free WIFI
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 06/20/2016 06:25 AM

Thank you very much for the 5 star review! We thank you for your business,and look forward to seeing you,at your next scheduled service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
Verified Customer
Saint Louis, MO
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
True Service Professionals
Great dealership. Always a smooth transaction
Recommended
Brad D. from St. Charles Hyundai responded on 06/20/2016 06:25 AM

thank you for the kind review. hope we can always be your choice for maintenance needs on your vehicle.
thank you  

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RH
gravatar
Raymond H.
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everybody does their job very well and efficiently.
It is great to have your car serviced where you trust them and their advise for any needed repair.
Recommended
Brad D. from St. Charles Hyundai responded on 06/17/2016 02:12 PM

thank you for the 5 star review, hope to see you soon for more scheduled maintenance
 thak you again!  

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
NM
gravatar
Norman M.
Fairmont City, IL
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service!!!
Customer service is great. In this day and age that is saying a lot.
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 06/17/2016 02:12 PM

We thank you for the great review! We appreciate your business,and look forward to seeing you at your next scheduled service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
LP
gravatar
Lyle P.
Saint Charles, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
THE BEST!!!!!!!!!
I can honestly say St Charles Hyundai has the best service department I've ever used..........in 40 years of owning a vehicle and living in 6 states. Their waiting area is clean and roomy. Their staff is thorough, courteous and have always been very easy to work with.
Recommended
Brad D. from St. Charles Hyundai responded on 06/16/2016 11:54 AM

THANK YOU FOR THE GREAT REVIEW! WE APPERCIATE ALL THE BUSINESS AND HOPE TO SEE YOU SOON!

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick Oil Change!
I typically avoid end of the week or weekends for getting work done on my car if possible because it typically seems like a busy time for them. I gave it a shot and was amazed to be done within an hour! Great job!
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 06/06/2016 07:56 AM

Thank you very much for the 5 star review! We appreciate your business, and look forward to seeing you for your next scheduled service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
TS
gravatar
THOMAS S.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional and efficient
Professional and efficient
Recommended
Brad D. from St. Charles Hyundai responded on 06/02/2016 02:35 PM

thanks for the positive review. we appreciate your business

Employees worked with
BT
BRAD THOMASON
JA
gravatar
JOSEPH A.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Calbaugh1@gmail.com
Very nice and courteous also clean.
Recommended
Brad D. from St. Charles Hyundai responded on 06/03/2016 02:45 PM

THANK YOU FOR THE BUSINESS, GREATLY APPRECIATED!


THANK YOU, BRAD  

Employees worked with
BT
BRAD THOMASON
CW
gravatar
Christopher W.
Saint Peters, MO
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Genesis 5.0 R-Spec Oil Change
Oil change was less than an hour from check-in to check-out. Charged me the 5 qt oil change price even though the car requires 2 extra quarts of oil. I will bring my car back for all of my oil changes.
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 05/26/2016 05:48 AM

Thank you for the great review! We appreciate your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
RA
gravatar
Robert A.
O Fallon, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
just great service
Good honest service and the express lane is nice.
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 05/25/2016 06:57 AM

Thank you for the 5 star review! We greatly appreciate your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
BT
BRAD THOMASON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.