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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / CHERYL BUCK
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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

RU
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Richard U.
Saint Augustine, FL
2014 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good staff and service, grimy service area
some general cleanup should be done, but the staff is great and the service always very good.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/21/2019 11:38 AM


 Thank you for taking the time to share your service experience with us and the candid feedback. We recently changed our cleaning company and will make sure they are made aware. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Verified Customer
St. Augustine, FL
2018 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pretty average
Average
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/11/2019 02:04 PM


 Thank you for sharing your service experience with us. Our apologies we were only average. We strive to exceed your expectations. Roger will be following up with you shortly.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
WL
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Wendy L.
East Palatka, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick and easy
Part had to be ordered. Part arrived on time and service completed very quickly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/29/2019 01:10 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
WM
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William M.
Saint Augustine, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service.
They care. They wantt hings to be right.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/28/2019 05:35 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
CA
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Catherine A.
Saint Johns, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai of St. Aug. is honest!
Hyundai of St. Aug. gives me a comfortable feeling that the work I need/want is actually getting done. The people are helpful, knowledgeable, and friendly, but not too pushy! I will be a repeat customer here!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/24/2019 01:37 PM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Interlachen, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
timely
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/24/2019 05:51 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Palm Coast, FL
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice people...expensive labor/costs.
All went well...is expensive.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/18/2019 12:35 PM


 Thank you for taking the time to share your service experience with us. We are constantly price checking our competition and finding we are actually much less than them. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
SL
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Stephen L.
Jacksonville, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Cheryl Buck is great! Service is excellent!
Service, maintenance and inspections are very complete and professional. Service personnel are very friendly and competent.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 06/13/2019 11:55 AM

Thank you for sharing your service experience with us and 
for the 5 star rating.
We thank you for helping us become #1 with Hyundai
Employees worked with
CB
CHERYL BUCK
CT
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Chester T.
Palm Coast, FL
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Prompt service with friendly and knowldgible service reps
I always get served promptly when I deliver my car to St. Augustine Hyundai, even if I arrive too early! I receive seethe same friendly service every time. The service representative also asks me about repairs or upgrades that I didn’t specifically ask for if he/she thinks it might be good idea. It is up to me todecideif Want the additional service at tis time. I like getting my car washed and clean when I get into the car for the ride back home.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2019 07:10 AM


 Thank you for taking the time to share your kind words with us and trusting us to service your Azera.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RS
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Richard S.
Saint Augustine, FL
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Superb Personal Service
The services provided and especially the quality and personal service offered by the representative Cheryl Buck, were outstanding. Superb personal service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/31/2019 12:44 PM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. Cheryl is a valuable member of our service team and appreciates the praise. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
BW
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Boyd W.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
routine service
Always have good service and our service rep. Cheryl Beck is great.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2019 06:47 AM


 Thank you for sharing your service experiences with us and the 5 star rating. Cheryl is a tremendous asset to our service team and is committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
EL
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Eduardo L.
Saint Augustine, FL
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick Oil change Service
I'm always able to get a quick oil change and tire rotation. Thank you.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2019 06:53 AM


 Thank you for sharing your service experience with us and Thank you for allowing us to maintain your Hyundai Accent. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
AU
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Alan U.
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
True Customer Service
I came in for my service on Tuesday and was treated wonderfully as usual. I even got a tire rotation that I didn't realize I was entitled to since we bought four new tires at year end. Everyone is pleasant and helpful. I turned in my lease on Thursday for a new vehicle three months early and was treated exceptionally by Ava Hamilton our product specialist. Overall tremendous dealership!!! Great sales and service! All winners!!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2019 06:54 AM


 We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
RL
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Ronald L.
Ponte Vedra Beach, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
New Car Svc
They just do it! No muss. No fuss!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/23/2019 07:14 AM


 We appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Palm Coast, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai
Friendly and awesome service!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/20/2019 05:48 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KE
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Kenneth E.
Saint Augustine, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very pleased
I'm pleased with their service. Always very personable and professional. Waiting room is very pleasant.

Their pricing is very reasonable.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/16/2019 05:23 AM


 Thank you for sharing your service experience with us and allowing us to service your Santa Fe.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RG
gravatar
Robert G.
Palm Coast, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Done professionally and on time
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/13/2019 05:37 AM

 We appreciate you taking the time top share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RF
gravatar
Richard F.
Saint Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Leon
Leon has to be the most patient sale representative I have ever had the opportunity to work with.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/03/2019 11:46 AM


 Thank you for sharing your experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
RK
gravatar
Richard K.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Latest maintenance visit
See written statement for more details
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/03/2019 11:45 AM


 Thank you for sharing your service experience with us and candid feedback. We agree, we are still growing and are working on areas that are going to be needing attention. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
AG
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Art G.
St. Augustine, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service person
Ms C Buck very knowledgeable person,on all aspects of car service
Treats you like a person she would want for a friend
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/01/2019 11:39 AM


 We appreciate you taking the time to share your service experience with us and your loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
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